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View Full Version : Fed Ex won't ring doorbell


dauerbach
06-17-2006, 10:23 AM
Fed Ex has done this essentially everytime we have a package that requires a signature. They come to our house while someone is home and instead of ringing the doorbell, leave us a slip of paper saying they tried to deliver and noone what there. In every instance someone was home, we have a very loud doorbell, and there is no way they rang it and we didn't hear it. So what is the advantage to the driver? There is no advantage to the company, they have to make the trip twice. Why do they always do this to us? It is very annoying.

Diceman
06-17-2006, 10:39 AM
Sounds like you a have a lazy delivery guy. Or maybe just an antisocial one.

madmonk28
06-17-2006, 10:44 AM
I just wanted to chime in and say I have had the exact same problem with Fedex in DC. It seems the only way you can get your package is if you happen to be looking out the window and see them pull up.

Harmonious Discord
06-17-2006, 10:46 AM
They have priority packages that have to be places by a garanteed time. I expect the guy was on a tight schedule and five minutes made a difference.

fishbicycle
06-17-2006, 10:48 AM
Fed Ex is the same here, too. They require a signature. They come when nobody is home. They don't deliver during the hours when most people are home, and you can't pick up your item at their warehouse.

So use UPS.

enipla
06-17-2006, 10:51 AM
Thats odd.

Sounds lazy.

I live where I don't even try to get Fed-x or UPS to come to our house in the summer. The winter is near impossible.

I get things delivered to me at work.

I avoid having anything delivered to my house.

We don't get mail delivery at our house so that complicates things a bit. Because of the 'Patriot act BS' new loans, credit cards can't go to a PO box.

Anyway that last thing that got delivered to me came to my house via Fed-X(the loan company screwed up). The delivery guy left a note (had to walk up the driveway to do it I'm sure) and then CALLED ME and left a message on the answering machine.

"Hi, this is Joe with Fed-X. I tried to deliver a package to you that needs to be signed for. I'll be in such and such town for about another hour. Call me back and I can get it too you" I called him on his cell phone and met him at the top of the pass, and bingo bango, I had my stuff.

That's service.

Askia
06-17-2006, 10:54 AM
When I was teaching, I used to have all my UPS and FedEx packages sent to my school. They had to go inside the office and get the secretary to sign for them, and she was terrific about getting me notice when my packages arrived. Work the system, don't let the system work you.

Mr. Miskatonic
06-17-2006, 10:55 AM
Call the number on the FED-EX card and complain. I don't know how things stand with FED-EX exactly, but if you complain to the FEDEX agency the word will get down the rope. Enough complaints and this guy will maybe change his habits.

Some of them do get in the habit of assuming that since it is working hours, nobody will be home and so they don't bother. They kinda need to be 'trained' to think otherwise about your place.

dauerbach
06-17-2006, 11:04 AM
One time I notice the slip of paper on the door withing a few minutes of the time it had been put there. I know because the door is glass and I was only out of the room for about 10 minutes. I immediately called Fed Ex and requested that the driver come back. They couldn't do that and really tried hard to get me to agree to pick it up at their facility, which happens to be in a mediocre part of town and about a forty minute drive. I spoke to their supervisor, and both emailed and snail mailed Fed Ex itself. The supervisor didn't care, and I never heard back from corporate Fed Ex.

ASAKMOTSD
06-17-2006, 01:03 PM
One time I notice the slip of paper on the door withing a few minutes of the time it had been put there. I know because the door is glass and I was only out of the room for about 10 minutes. I immediately called Fed Ex and requested that the driver come back. They couldn't do that and really tried hard to get me to agree to pick it up at their facility, which happens to be in a mediocre part of town and about a forty minute drive. I spoke to their supervisor, and both emailed and snail mailed Fed Ex itself. The supervisor didn't care, and I never heard back from corporate Fed Ex.

Its time to vote with your wallet & request anyone that ships you anything to use a different carrier.

Spoons
06-17-2006, 02:23 PM
Its time to vote with your wallet & request anyone that ships you anything to use a different carrier.Sometimes, that doesn't work. I've had the same problem with not just Fedex, but also even UPS and Purolator. There must be some courier company policy against delivering packages to private homes.

More than once, I was working in my home office. No music on, no television, no noise-generating things of any kind. Perfect silence, so I could hear the doorbell when the package I was expecting showed up. The doorbell never rang, but when I went out to the mailbox at some point (as I would do daily), there would be the "We tried to deliver..." message.

No. They never "tried" to deliver anything. They just filled out the slip and left it. I would have gladly answered the door had they rung the bell.

I finally got around the problem by renting a Mail Boxes Etc. box at a place not far away, and directing all packages to go there. The MBE people would sign for the package, and call to let me know it was there. Then I'd go pick it up. May be a solution here also, if an MBE or similar is close enough.

Thudlow Boink
06-17-2006, 02:45 PM
This sort of behavior, on the part of UPS and the USPS as well as FedEx deliverers, has been the subject of more than one Pit thread, most recently Idiot mailman: How about TRYING to deliver my mail first? (http://boards.straightdope.com/sdmb/showthread.php?t=368524)

CynicalGabe
06-17-2006, 04:10 PM
I've had the same problem with FedEx.

When I lived in Davis, they would sneak up to my door and place a "we tried" tag on my doorknob. I would be sitting on my living room couch, 4 feet from the door, waiting for the package, because i knew fedex would be coming today.

I would hear the driver walking down the steps outside (they only make noise going down), run to the door, and catch the guy almost sprinting back to his truck, no package to be seen. I'd shout, and then the guy would have some lame excuse like "Oh, didn't think you were home, ill get the package out of the truck".

Assholes (different driver each time) didn't even TRY to deliver because they didnt bring the package to the door with them.


UPS, OTOH, hass never given me any trouble. I get a lot of packages though them. The driver always set the package by the door, knocks to let me know, and leaves. I don't even have to sign for them anymore.

hawksgirl
06-17-2006, 04:15 PM
My roommate was having problems with this same situation. Being students, we don't don't ahve certain that we are always home, so she just left a note on the door (after the 5th "we missed you" message) to LEAVE THE PACKAGE THERE. Otherwise she wouldn't have gotten it.

Only problem with that is now everyone knows you have something on your porch, possibly something they would want.

Dragonblink
06-17-2006, 04:26 PM
Only problem with that is now everyone knows you have something on your porch, possibly something they would want.

I had that problem once when I was in college. For a while the only person at the house I was living at was a guy who worked nights, and was a deep sleeper, so knocks during the day generally didn't get answered. Apparently the various deliver people just stopped knocking.

I discovered this when I ordered an iPod. I heard the guy walk up to the door, then walk away. "Huh," I thought, "musta forgotten something in the truck." When he didn't come back, I went to look.

He had just left my package -- which had been shipped from Shanghai, so it had not only Apple as the return address but was clearly labeled as containing an iPod -- sitting on my front porch, in the middle of the day, in full view of the sidewalk. No knock, no slip, nothing. I have a feeling I would have been out a few hundred bucks with nothing to show from it if I hadn't been home and someone had decided they wanted the shiny electronics.

And then you get mail carriers like my friends used to have, who would not only steal packages, but would fake signatures when they were required. I had to use Fed-Ex or UPS if I wanted anything I sent them to show up. Made the mistake of using USPS to mail some happymeal-type toys to my friends' toddler, and sure enough the box never showed up. Who the hell steals a box of happymeal toys? I mean sure, I addressed it to "Mr. Firstname Q. Lastname, Esq." but one of the toys had a rattle in it for crying out loud!

diggleblop
06-17-2006, 04:28 PM
Never had that trouble, but I would guess it's because they don't feel like waiting on someone to come to the door. As someone said, it's laziness and impatiance. They are actually supposed to knock and wait a reasonable amount of time before leaving says my uncle who is a bigwig at FedEx.

Manda JO
06-17-2006, 05:38 PM
Never had that trouble, but I would guess it's because they don't feel like waiting on someone to come to the door. As someone said, it's laziness and impatiance. They are actually supposed to knock and wait a reasonable amount of time before leaving says my uncle who is a bigwig at FedEx.

It may well be one of those impossible things companies like to do: "You must deliver X packages in Y hours and wait Z minutes for each", and if that's impossible, well, it's up to the guy in the truck to make it work.

It may occur to the guy in the truck that if most people aren't home, then most people won't complain. Complaints would pretty quickly lead you to learn who typically IS at home so you would know to knock, and if they don't order from FedEx often enough that you'd learn their house, screw 'em, they aren't a signifigant customer.

Note, I don't think any of that is RIGHT, just that I suspect that's how it is.

dauerbach
06-17-2006, 06:09 PM
It is still very annoying. Our house is sort of out of the way, so I don't have to worry about someone ripping off a package left there. I just wish they wouldn't ship with a signature required. UPS just leaves things on the stoop and it works out fine. Actually, once the package was a laptop, and the UPS guy stuck it in the garage so it wouldn't be in plain sight, a move I thought was smart, but it did take me two days to stumble upon it.

tremorviolet
06-17-2006, 06:24 PM
I'm not home during the day so I've never noticed the OP's problem. But to get around the signature requirement, if I'm expecting a package that day (I track them online so I usually know exactly what day it's being delivered), I leave a note with my signature on it requesting the delivery person to leave it. Works great with UPS (the UPS guy knows me pretty well now and just leaves it without a note), FedEx and DHL but I still have to go to the post office to sign for international registered mail (although the postman always leaves a note apologizing when I have to).

Beyond the note, it really pays to make friends with the mailman and delivery drivers who have your route. The guys know me and that I like having my stuff left and will go out of their way to help me out.

Lazlo
06-17-2006, 06:52 PM
IBut to get around the signature requirement, if I'm expecting a package that day (I track them online so I usually know exactly what day it's being delivered), I leave a note with my signature on it requesting the delivery person to leave it.
I work nights and so I tend to be asleep when the delivery folks come around. I leave a note at the door telling FedEx or whoever that I'm home and ask them to ring several times. It's worked every time. I suggest anyone having the same issues that the OP is give it a try.

Drum God
06-17-2006, 06:55 PM
When I was teaching, I used to have all my UPS and FedEx packages sent to my school. They had to go inside the office and get the secretary to sign for them, and she was terrific about getting me notice when my packages arrived. Work the system, don't let the system work you.

My school absolutely forbids this. Part of our security plan is that all parcels delivered to the school arrive at an off-site receiving office before being delivered to the campus where children are. All packages are then opened and recorded in the district inventory. If anyone sends us something that goes "BOOM", it will blow up a few unfortuntate maintenance guys rather than blowing up children. Personal deliveries are forbidden due to liability issues (and the fact that the receiving office is very busy and doesn't want my stuff cluttering the place).

GorillaMan
06-17-2006, 07:03 PM
Hah. I got a note through my door yesterday that I'd had a special delivery package....I'd been in the house, and I was cursing the lazy bastards.

I later found out that they had a fairly good reason to be lazy on that morning, because the entire tickets for a sold-out Chilli Peppers gig had been sent out in one day, all requiring signatures. Normal posties who'd have half-a-dozen packages needing signatures suddenly had over a hundred.


As for whoever the shits are that Amazon uses, "left by back door" isn't good enough, when (a) it's visible from the road, and (b) it's actually placed on the exact same right of way as you used when you crossed several properties to reach my back door.

Patty O'Furniture
06-17-2006, 09:33 PM
I often work from home and sit within visual distance of the front door, which is a double door and has large windows in it. Once I witnessed the FedEx guy come to my door and SMACK the "sorry we missed you" slip on my window. He didn't even need to stand at the door and write it up, which means he must have sat in his truck and wrote the damn thing up then did a hit-and-run at my front door.

Somebody once told me that UPS and FedEx drivers finish their shift as soon as they make their last delivery (or delivery attempt). I guess if they can play hit-and-run with delivery slips, they can get a whole day's work done by noon. Call me cynical.

I avoid FedEx whenever possible. If a particular merchant only uses FedEx, I will go to another merchant even if I have to pay a little more.

drachillix
06-17-2006, 09:36 PM
It may well be one of those impossible things companies like to do: "You must deliver X packages in Y hours and wait Z minutes for each", and if that's impossible, well, it's up to the guy in the truck to make it work.

It may occur to the guy in the truck that if most people aren't home, then most people won't complain. Complaints would pretty quickly lead you to learn who typically IS at home so you would know to knock, and if they don't order from FedEx often enough that you'd learn their house, screw 'em, they aren't a signifigant customer.

Note, I don't think any of that is RIGHT, just that I suspect that's how it is.

I cornered a UPS guy where I worked and grilled him about this. Apparently there is a rating system of sorts based on completing your routes ahead of the time that the routing computers think it should take you. IIRC there is some kind of bonus plan for consistently beating the clock. Of course the estimated times are adjusted to the delivery times experienced in that area so guess what happens when somebody runs around slapping tags on everyones door and running. That driver looks like a star...gets promoted, and then nobody else can match his "performance".

CrashBamSplat!
06-17-2006, 11:09 PM
Bribe them. When they do come to the door, offer them a bottle of water or soda. I do that and now the guys will even leave wine without a signature.

mhendo
06-17-2006, 11:54 PM
It may well be one of those impossible things companies like to do: "You must deliver X packages in Y hours and wait Z minutes for each", and if that's impossible, well, it's up to the guy in the truck to make it work.andI cornered a UPS guy where I worked and grilled him about this. Apparently there is a rating system of sorts based on completing your routes ahead of the time that the routing computers think it should take you. IIRC there is some kind of bonus plan for consistently beating the clock. Of course the estimated times are adjusted to the delivery times experienced in that area so guess what happens when somebody runs around slapping tags on everyones door and running. That driver looks like a star...gets promoted, and then nobody else can match his "performance".See, this sort of shit pisses me off, and it happens far too often.

Companies advertise how great their customer service is, and how they do their best to make your life easy.

Then they set policies for their employees that virtually guarantee that their vaunted "customer service" policies will be fucked over at every opportunity. Sure, it's easy to blame the delivery drivers for not doing their job properly (it pisses me off, too), but we should also make clear to companies that they should actually set reasonable goals for their employees in terms of work and time, so that the advertised level of customer service can be attained without cutting corners and fucking people (employees and customers) over.

Rigamarole
06-18-2006, 12:10 AM
If anyone sends us something that goes "BOOM", it will blow up a few unfortuntate maintenance guys rather than blowing up children.

But, but... think of the maintenance guys!

WON'T SOMEONE THINK OF THE MAINTENANCE GUYS?!?!

:(

drachillix
06-18-2006, 02:35 AM
Then they set policies for their employees that virtually guarantee that their vaunted "customer service" policies will be fucked over at every opportunity. Sure, it's easy to blame the delivery drivers for not doing their job properly (it pisses me off, too), but we should also make clear to companies that they should actually set reasonable goals for their employees in terms of work and time, so that the advertised level of customer service can be attained without cutting corners and fucking people (employees and customers) over.

We went through several iterations of this type of problem at my last employer. The incentive programs for the sales force were all volume based. The result, massive volume but minimal revenues per sale or no consideration to return on investment often resulting in projects or orders that we lost money on. Management finally figured this out and changed the incentive programs. 75% of the sales force quit. The hired new sales people, who learned how to maximize the bonuses in the new program, as it turned out they found even more insidious loopholes in the system WRT order scheduling and timing. They finally put the sales people on the same incentive programs as the operations management teams and suddenly 90% of our problems evaporated because they were no longer fighting each other the conflicting aspects of their bonus plans.

Reward the behavior....no matter how wrong it may be and people will do it.

Drum God
06-19-2006, 01:56 AM
But, but... think of the maintenance guys!

WON'T SOMEONE THINK OF THE MAINTENANCE GUYS?!?!

:(

I do think of the maintenance guys. I rely on them and like them a lot. They keep the lights on and the water running, which, in my school, is no mean feat.

To add to the tragedy, many of the maintenance guys are also members of the local fire department. In fact, the head maintenance guy is the fire chief. Not only will they go "BOOM", but there won't be anyone left to rescue them. :( :(

MizGrand
06-19-2006, 07:39 AM
I must be a weirdo (duh!) because I love my FedEx and UPS guys. I have medication delivered almost weekly and they know me and my schedule. My FedEx guy goes way out of his way to get me my deliveries. Say I have a 3-day delivery and it arrives at the station on the second day. He'll pull it anyway and deliver it early to me. We have enjoyable conversations (quick ones, I don't want to keep him from his route) and he's even agreed to cell me if I'm not home when he arrives and I leave a note with my number. As does my UPS guy, his name is Ed, I think.

They KNOW that some folks track their incoming packages like crazy. I've said more than once to fabulous FedEx guy "You weren't supposed to be here till tomorrow" and he acknowledges that, and says "no big deal, I knew it was for you and you'd appreciate it". I also make a point of telling the drivers that I frequently post compliments on the company's website. FedEx probably thinks I'm in love with my guy. I'm not, really. He just does a great job and I think is very considerate of my deliveries. Gee, I'm a lucky one!

PS...if you want special handling, call them and tell them it's medication and you NEED it. They'll go out of their way to get it to you; once even going so far as to hiring an independent delivery service to get it to me the same day when they had "lost" it.