These will be really basic questions, because I'm totally ignorant of the workings of the phone sex industry (although I'm not sure that that's a bad thing). The closest thing I have any real knowledge of is crisis hotlines . . . not quite the same thing, I suppose.
Were you working off a script, improvising within some specific guidelines, just totally making it up as you went along? How much training was there, if any? How much variety was there in the kinds of callers you got? Ever have a call that didn't go at all the way you expected?