Originally Posted by Thudlow Boink
Another WAG: When silver/plasticware is available, many people grab it automatically, rather than thinking about what utensil(s) they really need in order to eat the particular food they have. Since Chipotle doesn't sell much that requires a spoon to eat, having lots of people take spoons that they weren't going to use would be wasteful.
That's what I was thinking when I saw the title. I'll bet if you watch, when people are grabbing utensils as they leave (for carry out), some will grab a handful of forks and even knives and 10 or 15 napkins when all they really need is one fork and 2 or 3 napkins. Since you don't really need a spoon for much, this cuts it down a little bit.
At my store, I'll see people grab 2 or 3 forks with a sandwich or come in, buy nothing at all and leave with 10 coffee creamers. I'd be willing to bet all of these people have a drawer full of plastic ware/napkins/PC condiments and salad dressings from restaurants. You're not really getting ahead if you're just hoarding them instead of using them and a lot of people fail to realize that all that stuff actually does cost us money. I have to drive to the supply store and hand some a bunch of dollar bills for a box of plastic forks. I don't do it so that you can take 8 of them for you $2 pasta salad. [yes, it bugs me]
Another thought, they may also be doing it because they don't have enough spots for forks, knives, spoons and anything else so they had to remove one and/or people may have been annoyed at getting home and find they grabbed a spoon instead of a fork. I think I've done that once or twice at Chipotle.