Reply
 
Thread Tools Display Modes
  #1401  
Old 10-20-2017, 08:09 PM
Jeep's Phoenix Jeep's Phoenix is offline
Charter Member
 
Join Date: Aug 2000
Location: North Carolina
Posts: 5,172
Quote:
Originally Posted by Whiskey Dickens View Post
Uhh, you're the expert, you should know this already. Look it up yourself.
Yep, pretty much. "But you work on this all the time!" Yes, that and dozens of other parts. I need numbers!
___________

Chump came in from customer service the other day looking for a folder he had left with me back in February. I told him I didn't have it anymore; I had included all the information he had given me as backup for a report. I tell him this report and its backup are safely filed away; if he needs anything from it, he can go make a copy. "No!" he says, "I need that folder! I didn't keep copies of any of the quotes or anything!" I reminded the Chump that he had visited my office months ago and removed said folder so he could scan the contents and save it to the network drive...wouldn't that work? "No!" he says again, "I didn't keep hard copies and I need that folder! What's that folder there?" he asks, pointing to a manila folder buried on my desk. No, that's a folder someone else left, I tell him. Besides, I wouldn't have the folder anyway since its contents went into a report.

"Well," he says, "it wasn't a folder! I gave you a pack of stuff! It had a staple, and the quote was in there, and I don't have it anymore!" So the Chump doesn't even know what he's looking for...WTF. I remind him again that anything he gave me ended up in the report...has he checked the report's folder in the file cabinet? "Well...no." He wandered off; I guess he found what he needed. Out of curiosity, I checked the network drive, and found where he had scanned every piece of information -- right down to the sticky notes I had placed on some pages -- and saved it to the appropriate place on the server. >.<
  #1402  
Old 10-21-2017, 02:50 AM
t-bonham@scc.net t-bonham@scc.net is offline
Guest
 
Join Date: Mar 2003
Location: Minneapolis, MN
Posts: 13,512
Quote:
Originally Posted by Jeep's Phoenix View Post
Out of curiosity, I checked the network drive, and found where he had scanned every piece of information -- right down to the sticky notes I had placed on some pages -- and saved it to the appropriate place on the server.
Hardly fair to call him a chump. He did scan it, and did store the scan in the appropriate place. (Just didn't know enough to look there.) Most 'chumps' never even get around to doing the scanning, or just save it on their local drive only. At least he got some steps done correctly.
  #1403  
Old 10-23-2017, 06:59 PM
Jeep's Phoenix Jeep's Phoenix is offline
Charter Member
 
Join Date: Aug 2000
Location: North Carolina
Posts: 5,172
Yeah, he did manage to save it to the network drive...but then he forgot where he put it. :/ The files were saved under the job number, just like they should be. I'm wondering if he also managed to misplace the list of numbers for the jobs he's working on now?

Last edited by Jeep's Phoenix; 10-23-2017 at 07:00 PM.
  #1404  
Old 10-24-2017, 01:46 AM
Nava Nava is offline
Guest
 
Join Date: Nov 2004
Location: Hey! I'm located! WOOOOW!
Posts: 36,647
Does he know the scanned files are a) retrievable and b) as valid as their paper originals (in many legal jurisdictions, varies by location)?

I've encountered quite a few people who did things such as:
* have a folders tree where the final folder in each branch contained a (1) Excel file including the certificate form for a product
* when they needed to produce a certificate, they would climb the tree, open the Excel, enter the data, print it out and exit without saving
* then they would scan the printed page, send the scan to the customer and save the paper printout
* if the customer needed a new copy, find the paper printout, reenter the data (so it could be printed with the new date) etc., but this time stamp the printout with "repeat" before scanning
* if the printout didn't come out all right (something too wide, typo, whatever), repeat, fiddling with the widths in the Excel until things looked ok. Note that, as the Excels always were closed without saving, "the certificates for some of the products never print ok the first time".

That's a relatively extreme example, but between those and all the people whose first action to read emails is to print them out, I get a feeling there's a lot of people out there to whom computers aren't so much black boxes as black holes.
__________________
Life ain't peaches and cream, but sometimes it's laughing your ass off when you have no ass. - WhyNot

Last edited by Nava; 10-24-2017 at 01:48 AM.
  #1405  
Old 10-24-2017, 10:06 AM
Lightray Lightray is offline
Guest
 
Join Date: Oct 2005
Location: St. Louis MO
Posts: 5,814
So, as I was in the middle of a conference call with a toller, discussing recent problems, the maintenance contractors decided just then was when they had to start randomly drilling something in the roof above my office. Turned out to be a rather short call. It's been about an hour going on now, and they've just started loud hammering and random banging to add to the mix. Joy.

The explanation we got was "they're doing something on the roof." Yeah, thanks for that astounding insight, Capt. Obvious.
  #1406  
Old 10-24-2017, 07:38 PM
Jeep's Phoenix Jeep's Phoenix is offline
Charter Member
 
Join Date: Aug 2000
Location: North Carolina
Posts: 5,172
Quote:
Originally Posted by Nava View Post
Does he know the scanned files are a) retrievable and b) as valid as their paper originals (in many legal jurisdictions, varies by location)?
The real kicker is that the documents in question aren't even originals...they were either originally sent to us in PDF form (in the case of the quote), or they were copied from old manuals or other documentation. If this guy is so desperate to have his own hard copies, he can either print from the server or make his own copies from the filed report. No big deal, really.

There's the very real possibility that he doesn't know where the reports are filed though...
  #1407  
Old 10-24-2017, 07:50 PM
Chisquirrel Chisquirrel is offline
Member
 
Join Date: Mar 2016
Posts: 1,213
I'm free!

Found out two weeks ago that boss is leaving. He told us all in our individual meetings, so I find out on a Friday morning that I have a week left with him. I like most of my direct co-workers, but upper management has been such a PITA that nothing really effective gets done. Hell, we were over a year into 5S, and less than a half of the plant was finished. Half of that was almost guerilla-style implementation, because the hourly employees saw the advantages and all but begged for it, while Industrial Engineering wouldn't be given the time to even train the peons what was expected and give them the support they needed.

Add on to that the joke of a document control system, lack of control over a prototype process, unworkable expectations (see prior rant about a paint system), and more headaches, and it was basically a wash, WITH my boss (whom I love dearly, and would follow to the ends of the earth if he asked). The final straw was being told there was no way I would be considered for the new Industrial Engineer position, as my degree isn't in IE. Ignore the fact that I've been doing IE work for the last two years, revamped a number of systems, and saved the company something in the 6-figure-per-year range, and it was too much. I walked out of the conference room after the meeting, straight into grandboss's office, and gave him my two weeks.

It felt good to laugh in his face when he asked me to stay on for another month to get the new line up and running. That's an engineer's job, not mine.

For now, I'm back to waiting tables while I figure out my next move. Not looking forward to trying to sell a half-gutted remodel if I decide to move, though.
  #1408  
Old 10-24-2017, 08:19 PM
Mean Mr. Mustard Mean Mr. Mustard is online now
Guest
 
Join Date: Dec 2009
Posts: 8,928
I swear this happened exactly as reported below:

Brand New Person I'm Training: Do you know the number for IT support?
Me: You just dial 54321.
BNPIT: What?
Me: You dial 54321, that's all.
BNPIT: 654321?
Me: No, 54321. Just those 5 numbers.
BNPIT: Do I dial 9 first?
Me: No, just 54321
BNPIT: Do I need to dial an area code?
Me: No, just 54321
BNPIT dials 54321.


mmm
  #1409  
Old 10-25-2017, 07:05 PM
MagicEyes MagicEyes is online now
Guest
 
Join Date: Jul 2001
Location: A College Town
Posts: 1,625
My life would be so much better if people would just read emails. I work hard to make my emails short, concise, and not confusing. It's all there if you would just READ THE EMAIL. Don't email me back and ask me a question that's very clearly answered in my not-very-long email. JUST READ THE EMAIL. Don't send me incorrect information because you didn't read the email. JUST READ THE EMAIL OR I WILL COME OVER TO YOUR OFFICE AND BEAT YOU OVER THE HEAD WITH YOUR LAPTOP. READ THE EMAIL!!!
__________________

  #1410  
Old 10-26-2017, 05:02 PM
Shoeless Shoeless is offline
Charter Member
 
Join Date: Jan 2003
Location: The Sunflower State
Posts: 5,451
Quote:
Originally Posted by MagicEyes View Post
My life would be so much better if people would just read emails. I work hard to make my emails short, concise, and not confusing. It's all there if you would just READ THE EMAIL. Don't email me back and ask me a question that's very clearly answered in my not-very-long email. JUST READ THE EMAIL. Don't send me incorrect information because you didn't read the email. JUST READ THE EMAIL OR I WILL COME OVER TO YOUR OFFICE AND BEAT YOU OVER THE HEAD WITH YOUR LAPTOP. READ THE EMAIL!!!
You should do what my manager a few managers ago would do. He would send an email; then he would call you to tell you he just sent you an email; then he would fucking read you the email. Hey, at least that way they can't say they never saw it or didn't know what was in it!
  #1411  
Old 10-27-2017, 02:23 AM
Jeep's Phoenix Jeep's Phoenix is offline
Charter Member
 
Join Date: Aug 2000
Location: North Carolina
Posts: 5,172
Hey, that sounds like my supervisor!

Computer: [random sound]
Me: "Oh, an ema-"
**knock knock**
Supervisor: "Did you read my email?"
  #1412  
Old 10-27-2017, 03:09 AM
Budget Player Cadet Budget Player Cadet is online now
Guest
 
Join Date: May 2011
Posts: 6,628
Lady, you're nice, you're friendly, you always have a positive attitude, but for the love of god you've been working here for years, you should know how a computer works.

I swear, this person is fucking ancient. She moves at a snail's pace (my grandmother is faster on her goddamn walker). And her understanding of computers ranks up there with my understanding of the inner workings of Goldman Sachs. So she regularly needs IT support. And her calls always take forever. It's actually kind of impressive how much support she needs to do her job, how many times we have to explain simple concepts to her, and how many truly bizarre errors she gets.

And despite the company purging god knows how many employees over the past year just to stay alive, she's still here. I hope she's as incredibly good at her job as one might assume from that. Because she's a huge pain in my tuchus.
  #1413  
Old 10-27-2017, 03:40 AM
Nava Nava is offline
Guest
 
Join Date: Nov 2004
Location: Hey! I'm located! WOOOOW!
Posts: 36,647
Quote:
Originally Posted by Jeep's Phoenix View Post
Hey, that sounds like my supervisor!

Computer: [random sound]
Me: "Oh, an ema-"
**knock knock**
Supervisor: "Did you read my email?"
Better than what my current one sometimes does. One of the Truths of Life I've had to explain to him is that sometimes the electrons carrying his email do not move instantaneously, specially when he hasn't sent it.
__________________
Life ain't peaches and cream, but sometimes it's laughing your ass off when you have no ass. - WhyNot
  #1414  
Old 10-28-2017, 03:31 AM
Lightray Lightray is offline
Guest
 
Join Date: Oct 2005
Location: St. Louis MO
Posts: 5,814
Quote:
Originally Posted by Nava View Post
Better than what my current one sometimes does. One of the Truths of Life I've had to explain to him is that sometimes the electrons carrying his email do not move instantaneously, specially when he hasn't sent it.
Ah, but that's Truer than you may know. I regularly send an email to one of the guys down the hall, walk down to his office, and have time to review the contents of what I've just sent to him before it shows up in his inbox. I can sometimes do this with emails I've sent to people in the next building over.

Faster than electrons: that's me. I need some sort of superhero outfit, probably.

So, yes, I do go tell people what's in the content of the email I just sent them.
  #1415  
Old 10-28-2017, 12:09 PM
eulalia eulalia is offline
Senior Geek
Charter Member
 
Join Date: Nov 2000
Location: 40°35'7"N/105°5'2"W
Posts: 2,165
Quote:
Originally Posted by Lightray View Post
Ah, but that's Truer than you may know. I regularly send an email to one of the guys down the hall, walk down to his office, and have time to review the contents of what I've just sent to him before it shows up in his inbox. I can sometimes do this with emails I've sent to people in the next building over.

Faster than electrons: that's me. I need some sort of superhero outfit, probably.

So, yes, I do go tell people what's in the content of the email I just sent them.
I suspect if everyone's computers were constantly contacting the mail server to get their new mail every second the server would go down pretty quickly. I don't know what the interval is, but I know delivery doesn't happen right away unless the mail app happens to ask for it.
__________________
“when people are determined on a mode of conduct which they know to be wrong, they feel injured by the expectation of anything better from them.” —Jane Austen, Sense and Sensibility
  #1416  
Old 10-30-2017, 01:47 AM
Budget Player Cadet Budget Player Cadet is online now
Guest
 
Join Date: May 2011
Posts: 6,628
Quote:
Originally Posted by Chimera View Post
The same kind of asshole who schedules one for 8am Monday morning.
That's every week with us, we start the week with an team meeting to discuss our plans for the week.


-----


Hey boss, I want you to imagine something. Imagine that there's this constant technobabble happening across the office from you. Something that's above your pay grade, something you're not instructed to know how to do, something that your boss doesn't really want you to learn at the moment, and all-around just something that doesn't really make too much sense to you. It's literally above your pay grade.

Now imagine that this is going on basically all day every day, and you have your own work to deal with.

How long before you start tuning those other people out? How long before you need them to directly speak to you before you get what they're saying? And yeah, if they have a direct instruction for you and you miss that, that's not okay, no question about it, but just missing the background office buzz?

Now imagine that your boss gets really angry at you because you missed out on some piece of information that was going on in this noisy background and that was never explicitly directed towards you. Would that seem reasonable at all?

Yeah, I tunnel vision sometimes. But this is a situation where I need nearly all my focus to follow the conversations in the background pretty much at all. It's not reasonable to give me crap over that.

Last edited by Budget Player Cadet; 10-30-2017 at 01:47 AM.
  #1417  
Old 11-01-2017, 09:51 AM
digs digs is offline
Guest
 
Join Date: Mar 2002
Location: West of Wauwatosa
Posts: 7,265
Yeah, I once asked my boss "There's a lot of chit-chat and gossip, some of it about me. Do you mind if I ignore it, and just hunker down and get my work done?" He dropped his pen and bellowed "Finally! Someone's going to actually focus on stuff that needs to get done!"
  #1418  
Old 11-03-2017, 11:52 PM
Typo Knig Typo Knig is offline
Guest
 
Join Date: Dec 2005
Location: Obama Northern VA
Posts: 2,343
I hate status reporting, the endless time-sink that it is. And my project is going well - if we were in trouble it would be worse.
  #1419  
Old 11-04-2017, 02:31 AM
Nava Nava is offline
Guest
 
Join Date: Nov 2004
Location: Hey! I'm located! WOOOOW!
Posts: 36,647
I would like to send a "thank you" to those managers I've had who were capable of only needing a small status check occasionally. We had to prepare whatever documents and put them in shared locations, documents in progress also kept there. All work involved a document sooner or later. So, instead of asking "have you prepared the manual?" like my current boss does, they...

went to the place helpfully labeled "Manuals" and checked what was there!

AMAZING!
__________________
Life ain't peaches and cream, but sometimes it's laughing your ass off when you have no ass. - WhyNot
  #1420  
Old 11-04-2017, 10:45 AM
Annie-Xmas Annie-Xmas is offline
Charter Member
 
Join Date: Apr 2000
Location: New Jersey
Posts: 44,819
Dear stupidass customer: When you stuff a bunch of stuff (or one coffee maker) into a duffel bag and then bring it to the register, I am going to pick it up and notice it's heavier than usual. And do not tell me you don't know how the stuff got in it.

Happened three times yesterday.
  #1421  
Old 11-04-2017, 11:12 AM
Projammer Projammer is offline
Member
 
Join Date: Apr 2006
Location: SW Arkansas
Posts: 5,737
Just.. Wow.

Isn't it policy that you open anything that could reasonably have something else stuffed inside it anyways?
__________________
Lurking in the corridors of my mind.
  #1422  
Old 11-04-2017, 11:17 AM
Folacin Folacin is online now
Guest
 
Join Date: Oct 2008
Location: North of the River
Posts: 2,498
Quote:
Originally Posted by Projammer View Post
Just.. Wow.

Isn't it policy that you open anything that could reasonably have something else stuffed inside it anyways?
I would guess not - there is a balance to made between basically accusing all of your customers of being thieves (when most are not) vs. the cost of things stolen.
  #1423  
Old 11-04-2017, 12:21 PM
Annie-Xmas Annie-Xmas is offline
Charter Member
 
Join Date: Apr 2000
Location: New Jersey
Posts: 44,819
Yes, that is the policy. But I know what things weigh, and I can tell when they are not empty.

Who expects to walk out with a bunch of plastic plates weight down a carry on bag?
  #1424  
Old 11-04-2017, 01:24 PM
digs digs is offline
Guest
 
Join Date: Mar 2002
Location: West of Wauwatosa
Posts: 7,265
I've seen a lot of "Leave large bags at register, please" signs.
  #1425  
Old 11-04-2017, 02:41 PM
StarvingButStrong StarvingButStrong is offline
Guest
 
Join Date: Dec 2002
Posts: 5,324
Seems to me that every single time I've bought a purse/tote/carryon bag my entire life, the cashier has opened it and taken out all the wadded up paper/other stuffing.

For my 'convenience' they no doubt will say, but I'm sure it's an antitheft procedure.
  #1426  
Old 11-04-2017, 03:28 PM
Voyager Voyager is offline
Member
 
Join Date: Aug 2002
Location: Deep Space
Posts: 41,479
Quote:
Originally Posted by Lightray View Post
Ah, but that's Truer than you may know. I regularly send an email to one of the guys down the hall, walk down to his office, and have time to review the contents of what I've just sent to him before it shows up in his inbox. I can sometimes do this with emails I've sent to people in the next building over.

Faster than electrons: that's me. I need some sort of superhero outfit, probably.

So, yes, I do go tell people what's in the content of the email I just sent them.
Good move if you really care. Happened to me all the time - someone would show up before the email. But often I was doing something useful which is hard to do if you check your email every 30 seconds. So, if someone wanted something right now, I didn't mind them stopping by.

However I did mind when I dropped everything, knocked it out in a half hour, and then found they never tried it until two days later.
  #1427  
Old 11-04-2017, 03:36 PM
Iggy Iggy is offline
Guest
 
Join Date: Jun 2012
Location: somewhere else
Posts: 4,669
The rule is do not update programs on the primary workstations. Some of the programs we work with require the legacy version of Javascript and will not work with the most recent version. Sucks, but that is the rule. Period. Not hard.

But for some reason I cannot fathom our IT folks have permissions set so anyone can update programs. But it takes administrative access to roll back to the old version.

Trainer: Do not update Javascript or other programs.
New employee: OK
.....
<day later>
New employee: Why doesn't that program work?
Trainer: Did you update Javascript
New employee: Yes. The computer said it needed to update.

sigh...
  #1428  
Old 11-07-2017, 04:27 PM
JcWoman JcWoman is offline
Member
 
Join Date: Dec 2014
Location: Virginia
Posts: 1,707
A note to managers: if you delegate work to your subordinates and leave them alone to work on it until the day before the deadline, whereupon you "review" it only to completely change how they did it (so they have to do it over), you still SUCK at delegation.
  #1429  
Old 11-07-2017, 04:41 PM
Doctor Jackson Doctor Jackson is online now
Guest
 
Join Date: Mar 1999
Location: Jawja
Posts: 8,985
Quote:
Originally Posted by JcWoman View Post
A note to managers: if you delegate work to your subordinates and leave them alone to work on it until the day before the deadline, whereupon you "review" it only to completely change how they did it (so they have to do it over), you still SUCK at delegation.
Actually, they're good at delegation - they suck at follow up. The corporate mantra from my first management position (really) "Delegation without follow up is counter productive!" It was printed on every management training book we got.

ETA - it must have been an effective way to communicate, because I still remember it verbatim some 35 years later.

Last edited by Doctor Jackson; 11-07-2017 at 04:42 PM.
  #1430  
Old 11-07-2017, 04:46 PM
Folacin Folacin is online now
Guest
 
Join Date: Oct 2008
Location: North of the River
Posts: 2,498
Quote:
Originally Posted by JcWoman View Post
A note to managers: if you delegate work to your subordinates and leave them alone to work on it until the day before the deadline, whereupon you "review" it only to completely change how they did it (so they have to do it over), you still SUCK at delegation.
I had a manager who would 'delegate' and then follow up. If you weren't doing it how she wanted it done, she would just tell you 'wrong answer'. Then you could try plan B, C, D, etc. until you finally stumbled on the 'right answer'. It would have been much better if she had just said how she wanted it done in the first place.
  #1431  
Old 11-08-2017, 03:05 AM
t-bonham@scc.net t-bonham@scc.net is offline
Guest
 
Join Date: Mar 2003
Location: Minneapolis, MN
Posts: 13,512
Quote:
Originally Posted by Doctor Jackson View Post
Actually, they're good at delegation - they suck at follow up. The corporate mantra from my first management position (really) "Delegation without follow up is counter productive!" It was printed on every management training book we got.
Yes, it's not follow-up if instead of following the path, you head off in a different direction.

And it isn't good Delegation if you just say to March! -- you need to give a direction: Forward, march!
  #1432  
Old 11-08-2017, 04:56 AM
Nava Nava is offline
Guest
 
Join Date: Nov 2004
Location: Hey! I'm located! WOOOOW!
Posts: 36,647
Or, as one of my favorite managers put it before marching into my direct manager's office and closing the door "when I delegate, I DELEGATE!"

Translates to "now listen, you imbecile: if you don't want to do something and give it to a subordinate, and then you refuse to provide any directions, you don't have the right to complain about anything she does as long as it isn't set your lazy ass on fire. You definitely do not threaten her with firing her for doing more work in one week than you've done in the five years I've known you!"





In another order of things, one problem when the urgent always takes precedence over the important
and the calendars are foreshortened (we're doing in 5 months what should be done in 9)

is that people never quite get the training they bloody well should have gotten. Because it's never as urgent as putting out fires.





Oh: and if you've implemented the system in factory A. And then factory B chooses some products already present in factory A for their own testing (which will be done using factory A's production information). And they choose products that ring a bell.

Don't be surprised when 5 out of the 5 products selected are not made in factory A and therefore do not have any production information. You see: they ring bells in factory B because factory B is the one that makes them. Factory A only distributes
__________________
Life ain't peaches and cream, but sometimes it's laughing your ass off when you have no ass. - WhyNot
  #1433  
Old Today, 04:31 AM
Nava Nava is offline
Guest
 
Join Date: Nov 2004
Location: Hey! I'm located! WOOOOW!
Posts: 36,647
Not really a rant, more a WTF and a "can I get free lunch at the restaurant of my choice when End of Year arrives and they bloody well want to see this?"

There is some Stuff where we're slamming Plan with the Actuals. I pointed out that this is Not Good, people generally want to be able to see both. In fact the people who like being able to see that tend to be pretty high level; the higher up, the more they like those reports. Was told "well, they haven't asked for it so we're not doing it!" It's just one additional column, Kemo Sabe Misko Jones...
__________________
Life ain't peaches and cream, but sometimes it's laughing your ass off when you have no ass. - WhyNot
  #1434  
Old Today, 09:53 AM
MagicEyes MagicEyes is online now
Guest
 
Join Date: Jul 2001
Location: A College Town
Posts: 1,625
It must be Monday...I found out this morning that my new coworker screwed something up. I don’t know if we can fix it, and I just hope it’s not quite as bad as it looks. So now I have to figure out how to fix it, on top of everything else I already have to do. I am not pleased.
__________________

Reply

Bookmarks

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off

Forum Jump


All times are GMT -5. The time now is 10:28 AM.

Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2017, vBulletin Solutions, Inc.

Send questions for Cecil Adams to: cecil@chicagoreader.com

Send comments about this website to: webmaster@straightdope.com

Terms of Use / Privacy Policy

Advertise on the Straight Dope!
(Your direct line to thousands of the smartest, hippest people on the planet, plus a few total dipsticks.)

Publishers - interested in subscribing to the Straight Dope?
Write to: sdsubscriptions@chicagoreader.com.

Copyright © 2017 Sun-Times Media, LLC.

 
Copyright © 2017