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Old 04-30-2008, 10:24 PM
Gfactor Gfactor is offline
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General Questions Rules & FAQs

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6. Try to limit the "me, too" posts. If a member has asked a question about a legal matter, for instance, there is no need for everyone who ever got a ticket to post a story. A certain amount is worthwhile to make a point (and we are a community of shared interests, after all), but too many thread live beyond their useful lives because someone wanted to share a story which is only slightly on-topic. Please exercise discretion.

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8. Don't ask others to do your homework. If you're a student with a homework assignment and you need help understanding a concept, you're welcome to post a question about it here. However, do NOT ask others to do work you're supposed to do yourself, e.g., "Here's an equation I was assigned for homework. Please solve for X." To put it another way, our members generally are happy to help you figure out an answer. Don't expect them to GIVE you the answer.

9. Don't request specific legal or medical advice. It's OK to ask questions about general legal or medical issues in General Questions. However, questions about your own specific situation should be posted in IMHO, since no factual answers can be provided except by a legal or medical professional who is personally familiar with your case. Do NOT rely on medical or legal opinions you see expressed on this board - they may be completely wrong.

10. No discussions of illegal activity. We don't allow discussions of your own criminal activity; we also don't allow discussions of how to violate criminal laws. We do allow questions about whether an activity or device is legal.

11. Read the Tech Questions post below, before posting a computer question. It explains the information you will need for helpful answers.

Last edited by Ed Zotti; 06-04-2014 at 05:55 PM. Reason: Revised 8 and 9
  #2  
Old 10-14-2009, 05:21 PM
C K Dexter Haven C K Dexter Haven is offline
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Courtesy of 633squadron:

Quote:
I see an emerging standard for tech support questions posted to forums. This standard has been motivated by the explosive growth of open-source software, which is primarily supported by a community of developers:
  • Use a simple statement of the problem as your thread title: "Checkboxes don't work right in Excel"
  • State your platform
  • State which version of the platform (Windows XP Service Pack 2)
  • Give a complete statement of the problem: "When I create a checkbox in a worksheet and then try to click it, it opens it for editing instead of setting or clearing it"
  • List the steps to reproduce the problem.
  • List error messages in their entirety. Be ready to post/e-mail error logs.
  • List any documentation you've read.
  • List any steps you've tried to fix the problem.
  • If you get a reply that works for you, post a response and tell everyone.
  • If the advice you get doesn't work, post a polite reply saying that it didn't work, and be specific.

Some things not to do:
  • Don't ask for a personal e-mail. Responders may not want to do that, and you're shutting everyone else out of reading the solution.
  • Even if it is urgent, don't say you need the fix ASAP. You'll get it when you get it.
  • Don't be rude or argumentative, even if you get flamed. Just walk away.

Some things to remember:
  • Respondents are using their own time to learn about the product and help you as well. Be considerate.
  • Very few programs are intuitive or easy to use. You have to do some reading and learning to get all the ins and outs. If a respondent tells you to read something, read it. They're not blowing you off; they're trying to be efficient with their time and with yours.
  • Try the help first, and also try reading online. Microsoft software is not always easy to use, but their help is darn good and their website is first-class (IMHO). Particularly with error messages, do a search on the program's web site. This goes double for error numbers.
  • If something doesn't work the way you think it should, first read the online help or documentation to see how it's supposed to work.
Thanks, 633squadron! Nice concise instructions!

Last edited by C K Dexter Haven; 10-14-2009 at 05:22 PM. Reason: Combined threads -- CKDH
  #3  
Old 08-03-2010, 09:01 AM
Gary Robson Gary Robson is offline
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(blank post to re-order sticky threads)
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