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  #1  
Old 07-18-2012, 12:12 AM
Mangosteen Mangosteen is offline
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Flash Player Update Service causing crashes

I've been getting Flash Player Update Service, exe. Application Error

Also The instruction at "0x00766204" referenced memory at 0x0095830f

The memory could not be "written".

Click on OK to terminate the program

Click on cancel to debug the program

Adobe Flash Player Update Service 11.3 r300 has encountered a problem and needs to close.

How do I get rid of this? It suddenly crashes the computer.

Thanks!
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  #2  
Old 07-18-2012, 08:26 AM
Mangosteen Mangosteen is offline
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Nothing?
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  #3  
Old 07-18-2012, 08:44 AM
AaronX AaronX is offline
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Would http://theblogoftech.net/?p=4071 help?

Also, another strike against automatic updates.
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  #4  
Old 07-18-2012, 08:52 AM
Musicat Musicat is offline
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Any chance of restoring a previous OS version and negating the update?
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  #5  
Old 07-18-2012, 09:59 AM
ZipperJJ ZipperJJ is offline
And Finn The Human
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Start in safe mode. Run msconfig.exe. Look for the flash service and turn it off under the startup tab. Restart. Go to add/remove programs, uninstall flash. Then go to the Flash site and download and reinstall flash.
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  #6  
Old 07-18-2012, 11:15 AM
Musicat Musicat is offline
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Quote:
Originally Posted by ZipperJJ View Post
Start in safe mode. Run msconfig.exe...
Excellent advice, but why in safe mode? Are you postulating there is malware involved?
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  #7  
Old 07-18-2012, 12:25 PM
ZipperJJ ZipperJJ is offline
And Finn The Human
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Quote:
Originally Posted by Musicat View Post
Excellent advice, but why in safe mode? Are you postulating there is malware involved?
No, I was under the impression couldn't get the computer to start w/o crashing. So if the crashing is coming from a service, start in a mode where the service isn't running and nuke the service.

FWIW my brother just texted me and told me he is having this very issue on his laptop and his desktop. Both running XP. He says the Flash thing is not IN his startup items...hmmmm.....
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  #8  
Old 07-18-2012, 02:08 PM
Mr. Slant Mr.  Slant is offline
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I'm having the same crash. It doesn't take the system down, or even really slow anything down.
I think Mangosteen can probably just uninstall and reinstall the app.
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  #9  
Old 07-18-2012, 07:19 PM
Mangosteen Mangosteen is offline
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Quote:
Originally Posted by ZipperJJ View Post
Start in safe mode. Run msconfig.exe. Look for the flash service and turn it off under the startup tab. Restart. Go to add/remove programs, uninstall flash. Then go to the Flash site and download and reinstall flash.
Tried to use regular start up. Ran msconfig.exe went to Services ( not start up ) and found Adobe Flash Player Update. It was "Stopped". Clicked on it to erase the check symbol. Hit Apply. Window appeared, "An access denied error was returned while attempting to change service. You may need to to log on using an Administrator account to make special changes."

Last edited by Mangosteen; 07-18-2012 at 07:20 PM..
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  #10  
Old 07-18-2012, 07:41 PM
ZipperJJ ZipperJJ is offline
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Can you get to add/remove programs? Just go uninstall it. Or log in as admin.
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  #11  
Old 07-18-2012, 09:51 PM
BigT BigT is offline
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Quote:
Originally Posted by Mangosteen View Post
Tried to use regular start up. Ran msconfig.exe went to Services ( not start up ) and found Adobe Flash Player Update. It was "Stopped". Clicked on it to erase the check symbol. Hit Apply. Window appeared, "An access denied error was returned while attempting to change service. You may need to to log on using an Administrator account to make special changes."
Never use MSConfig to deal with services. Use services.msc--just type it into the start menu or Run dialog box.

And, yes, you'll have to be an administrator. Programs and Features (what Add/Remove Programs is now called in Windows 7's Control Panel) also won't work if you aren't an administrator. Despite technically not being necessary, Flash has always required Administrator privileges.

This is a big reason why I don't like forced automatic updates. Sure, you need to update, but they should tell you why and let you choose whether it's worth it to risk bugs like this, or just wait a bit and see how things shake out. The security hole has been there for a while, a couple more weeks won't hurt.

Particularly with a company like Adobe with their abysmal track record on these things. They aren't Google, that's for sure.

Last edited by BigT; 07-18-2012 at 09:53 PM..
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  #12  
Old 07-18-2012, 10:20 PM
Musicat Musicat is offline
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Quote:
Originally Posted by BigT View Post
Never use MSConfig to deal with services. Use services.msc--just type it into the start menu or Run dialog box.
Why not?
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  #13  
Old 07-18-2012, 10:26 PM
Jormungandr Jormungandr is offline
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This was happening to me with a recent update. Flash would either crash or the Update service would give the error message you posted. However, the recent update 11.3.300.265 fixed the problem.

See what version you have and if it isn't 11.3.300.265, update from "Step 4"and see if that fixes the problem. No need to uninstall or do msconfig.

Find Adobe Flash Version
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  #14  
Old 07-18-2012, 11:01 PM
Mangosteen Mangosteen is offline
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I updated to Firefox 14.0 and it seems to have solved the problem.

Thank you!
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  #15  
Old 07-20-2012, 11:12 PM
jamiedb jamiedb is offline
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Adobe FlashPlayer Update Service version 11.3.300.265 crashing on XP SP3 machines

Many people running XP SP3 are seeing recurring crashes of the latest FlashPlayer updater. Until Adobe fixes this, here's a simple workaround that works great:

http://iphuture.com/2012/07/18/how-t...-11-3-300-265/
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  #16  
Old 07-21-2012, 01:06 AM
denquixote denquixote is offline
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I just went to restore computer to earlier date, before I installed the new adobe flash and that worked. When adobe asked to install new update I declined.
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