Originally Posted by GargoyleWB
Their own in-store prices don't even agree with their advertised web prices. I was just there yesterday buying an iPod. The sales guy denied there was a sale price until I showed him on my phone, he then manually updated the difference at the register. Did he bother to update the database or the store's displayed price? Nope.
Never buy from them without price-comparing them to their own website
I've never worked for BestBuy but I have worked for a comparable Australian business. I have no idea how I would be able to "update the database" if a price was wrong - that was all done by head office. I couldn't update the shelf price either - our price tags were generated by the system, so if the system was wrong, the price tags would be wrong. I would be able to send an email to HQ to get the database corrected in the following morning update, and manually correct prices at the register until it came through. That's about the limit of the powers of the people on the floor. I remember one morning the store manager realised the prices on single reams and boxes of one brand of paper had been accidentally switched - the price at the register was like $5.00 for a box of 10 reams and $50.00 for a single ream. We had to dismantle the floor stack and move every unit of that paper off the sales floor for the day, and restock them the next day when the correction had come through.
Also, at one point our online store was a separate business to the bricks and mortar stores. If they had a sale, we didn't know about it and may not have had the same sale running. If people brought their sale prices to our attention, we could price match them like they were a competitor. I'm sure that confused more than a few people. Fortunately they merged the two a few years ago and that stupidness stopped.