Best Buy is a TOTAL joke

[astro]

Originally Posted by oreally

However in this case, I *was.* I asked a question, had the correct model number etc as I already explained (reading comprehension down?). And it turns out all I needed was a very basic and standard printer cable, which was beyond their comprehension for a printer they sold.

But hey thanks for the snotty, idiotic and worthless reply. No worries, you have plenty of company in that regard. You guys should be working at Best Buy, you'd fit right in.

I think most of the snark you caught was because you seemed utterly clueless about the lay of the land in shopping at big box retailers. Best Buy is paying as little as possible to be competitive with internet sites. Occasionally you will luck onto a floor person that is tech savvy and knows their business, but most of the time you're getting people for whom this is just another retail job. Most people know this and do not try and interact with Best Buy over the phone.

Beyond this you're being kind of baby helpless here re the printer cable. It's a standard USB A-B cable. They've been around for over 10 years and are the default USB cable for printers . Drug stores sell them they are so common. This is kind of something you should already know as a modern adult.

[Enright3]

Originally Posted by Sister Vigilante

I've bought printers before, only to discover that the cable didn't come with it. It's been a while ago though.

I've buying printers since my first 386 computer; and I don't ever remember printer cables coming with them.

[iamthewalrus(:3=]

Originally Posted by oreally

Once again I am reminded how amazing it is that this joke of a store put Circuity City out of business.

I think the Internet put Circuit City out of business. It's busy doing the same with Best Buy, too. (it's taking longer than we thought!)

[mack]

Originally Posted by Smeghead

My "Best Buy sucks" story is from when we bought a dryer there.

My Best Buy sucks for them story is when I ordered a 32GB iPod touch to pick up at the store and when I picked it up they handed me a 64GB.

As long as their prices are in line with anywhere else online I'll buy from them since they're a 10 minute walk away.

[BigT]

Originally Posted by astro

Beyond this you're being kind of baby helpless here re the printer cable. It's a standard USB A-B cable. They've been around for over 10 years and are the default USB cable for printers . Drug stores sell them they are so common. This is kind of something you should already know as a modern adult.

I could say the same thing about 90% of the computer questions in GQ. Would it be better if I instead just went around making fun of people for not knowing the answers?

[ZenBeam]

Originally Posted by BigT

I could say the same thing about 90% of the computer questions in GQ. Would it be better if I instead just went around making fun of people for not knowing the answers?

If they start off by making fun of how clueless the people they were talking with were? I'd say they're fair game.

[Eliahna]

Originally Posted by GargoyleWB

Their own in-store prices don't even agree with their advertised web prices. I was just there yesterday buying an iPod. The sales guy denied there was a sale price until I showed him on my phone, he then manually updated the difference at the register. Did he bother to update the database or the store's displayed price? Nope.

Never buy from them without price-comparing them to their own website

I've never worked for BestBuy but I have worked for a comparable Australian business. I have no idea how I would be able to "update the database" if a price was wrong - that was all done by head office. I couldn't update the shelf price either - our price tags were generated by the system, so if the system was wrong, the price tags would be wrong. I would be able to send an email to HQ to get the database corrected in the following morning update, and manually correct prices at the register until it came through. That's about the limit of the powers of the people on the floor. I remember one morning the store manager realised the prices on single reams and boxes of one brand of paper had been accidentally switched - the price at the register was like $5.00 for a box of 10 reams and $50.00 for a single ream. We had to dismantle the floor stack and move every unit of that paper off the sales floor for the day, and restock them the next day when the correction had come through.

Also, at one point our online store was a separate business to the bricks and mortar stores. If they had a sale, we didn't know about it and may not have had the same sale running. If people brought their sale prices to our attention, we could price match them like they were a competitor. I'm sure that confused more than a few people. Fortunately they merged the two a few years ago and that stupidness stopped.