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  #1  
Old 04-15-2001, 12:38 PM
Duck Duck Goose Duck Duck Goose is offline
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Yes, I want it to do this. Otherwise, people try to call us and it just rings and rings at their end but we don't hear anything. "Gee, we tried to get through to you all day yesterday, where were you?"

With Juno Internet, incoming phone calls would bump us off (after about 4 rings at the other end--it would only ring once here). We were never able to figure out where you set this at, no matter how much we rummaged around amongst various Juno and IE5 setup menus. But now with this new e-Machines with Windows Millenium, MSN Internet, and Internet Explorer 5.5, we're back to total silence from the rest of the world. So how do we tell it to allow incoming phone calls through?

We don't have Call Waiting installed on our line, it's just a regular household line. One line, one phone number. Plain vanilla. No answering machines or automatic dialing programs.
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  #2  
Old 04-15-2001, 12:58 PM
MIKE_P MIKE_P is offline
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I cant remember the name,but I saw an add for a service that for a certain fee each month,it will notify you if anyone is trying to call you and who they are when your on the internet.
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  #3  
Old 04-15-2001, 01:00 PM
TBone2 TBone2 is offline
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My first step in that situation would be to call my local phone company and inquire as to why folks who call don't get a busy signal, as they should if the line is the 'plain vanilla' variety.
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  #4  
Old 04-15-2001, 01:06 PM
Anachronism Anachronism is offline
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I do remember seeing modems that had call waiting built in at Bestbuy. I don't know how to do it on the software end.

I also rember seeing the same service as Mike, IIRC they send you a sort of instant message when you get a call (with the callers name/number through caller ID) and you can decide to answer it or let it go to voice mail.

T-bone is right that callers should be getting a busy signal, does your computer automatically dial *70 to disable call waiting? Maybe that would change it from a busy signal to endless ringing.
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  #5  
Old 04-15-2001, 01:13 PM
MIKE_P MIKE_P is offline
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Here's one service I found:

http://online.pair.com/callmgr/
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  #6  
Old 04-15-2001, 01:29 PM
jayjay jayjay is offline
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This happened to me when I bought a V.90 modem, which doesn't recognize the call-waiting signal. I bought a Call-Catcher, which is a box you attach to your phone line before it goes out to your modem. It recognizes call-waiting and chirps to let you pick up the call.

You need call-waiting to use it though. And it was $50.00.
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  #7  
Old 04-15-2001, 01:47 PM
Duck Duck Goose Duck Duck Goose is offline
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Okay, so any ideas on why Juno Internet will disconnect when it receives an incoming call, without any of those call-waiting software or hardware thingies?
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  #8  
Old 04-15-2001, 05:29 PM
Cartooniverse Cartooniverse is offline
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Hey, Ducky, try Pagoo. I have friends who suffer the same problem with AOL and being online, and being booted when a call comes in. Pagoo seems to help them out.

This isn't a solicitation in any way, I don't work for them. Just have heard good things about them. Good luck.

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  #9  
Old 04-15-2001, 05:38 PM
TBone2 TBone2 is offline
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Hey, folks, we seem to be straying from the OP's point. Ducky is, I think, trying to figure out what to do to make a plain vanilla single phone line behave as all such lines are designed to do. The *70 suggestion is irrelevant, since it only affects lines that are equipped with call-waiting, which [b]Ducky[/i] sez is NOT the case. The modems I've seen that are capable of beeping an incoming call are also generally dependent on the presence of a call-waiting service. What is with Ducky's situation?
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  #10  
Old 04-15-2001, 05:39 PM
TBone2 TBone2 is offline
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Shit! So much for my HTML prowess. Y'all get the idea though, I think. Sorry...
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  #11  
Old 04-15-2001, 06:22 PM
yabob yabob is online now
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Quote:
Originally posted by TBone2
My first step in that situation would be to call my local phone company and inquire as to why folks who call don't get a busy signal, as they should if the line is the 'plain vanilla' variety.
I would wonder about this, too. You might also check out the behaviour of the phone line without a dialup connection involved to help confirm what's going on. Call someone, and have a third friend call you while you're on that call and report whether they get a busy signal or it rings.

If they don't get a busy signal, the simplest answer is that you actually DO have call waiting, whether you thought you did or not. Perhaps somebody screwed up, put call waiting on your line, and they haven't been billing you for it.
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  #12  
Old 04-15-2001, 08:17 PM
Sycorax Sycorax is offline
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Try callwave.com. I've got it. It's a voicemail system for the computer. The caller gets a message that you're online and they can leave a message. There's a little box (like oen of those ad boxes) sitting at the top of my screen. It rings when a call comes in, let's me know that it's recording, then plays the message for me. And it's free. Well, almost. You just have to pay the phone company something like $1.50 a month for forwarding the calls to callwave, and callwave will even arrange that for you.
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  #13  
Old 04-16-2001, 12:06 AM
LisaRx LisaRx is offline
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Ditto here for callwave.com.

I don't like the premise of call-waiting (hold on while I see if the person calling is more important than YOU), not to mention the annoying beeps.

Callwave has been well worth the minimal charge.
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  #14  
Old 04-16-2001, 01:34 AM
suziek suziek is offline
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I have Callwave as well. I used to have whoisit but they stopped the free service. With whoisit the phone number of the person calling appeared on the screen, which was nice; but with Callwave, if they don't leave a message, you don't know who called. Also, since I installed Callwave I have been having a freezing problem (I have the latest version). But for a free service, Callwave is good. I just wish I could resolve the freezing problem. I keep getting that window "trying to close internet phone service" when I click on a link.
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  #15  
Old 04-16-2001, 07:35 AM
kanicbird kanicbird is offline
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You have several solutions but 1st see why your phone is ringing when it should get a busy signal.

1 get one of the internet services mentioned above AND call fwd on busy - both cost $

2 get call answering again a fee but only 1 fee

3 get call waiting w/ caller ID, again a fee and you will have to possition the callerid box next to your computer so you will notice it.

4 get dsl or cable (or other broadband)

5 another line

if you do have call waiting:

1 you can cancel it and save $ (people will get a busy)

2 dial a code (usally *70,) before you dial to deactivate your call waiting for that call

3 contact the isp or modem maker and find out how to set it not to try to reconnmect if the connection is interupted (or shorten the time it will try)

4 there are call waiting alert devices as mentioned.
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  #16  
Old 04-16-2001, 07:46 AM
Duck Duck Goose Duck Duck Goose is offline
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Okay, I would know if I had call waiting, wouldn't I? Isn't that where it clicks when you're talking on the phone and there's an incoming phone call? We've had this same phone, same phone line, same phone number since October of 1986 and I've never noticed anything like that. We've never signed up for call waiting. I am 99.9% certain that when I pay the phone bill every month, there's nothing in there about call waiting. Would McLeod USA give me call waiting without my asking for it? And then hide the charges under "Taxes" or something?

I don't want it to beep and take a message--I want it to disconnect me from the Internet. Personally, I've always thought call waiting was a kinda tacky thing to do to someone--"oh, wait, I've got another call..[which is more important to me than your call]..."

We don't even have an answering machine. We don't screen calls. If we're here, we're here, and we pick up.

This is why it's so important to have incoming phone calls bump us off the Internet. Yesterday The Cat Who Walks Alone's BF got so desperate at not being able to get through to us all day ("it rang and rang, did you guys go somewhere?"--no, just that there were five of us taking turns all day surfing the Web at lightspeed with our new marvelously fast computer) that he rousted his cousin (with the car) and his cousin's friend (who had to come along to "help") at 10:45 p.m. and drove over to our house, hoping to find her still up. Which she was--surfing the Web, tying up the phone.

So it's suddenly vitally important that we don't miss any more phone calls.
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  #17  
Old 04-16-2001, 09:04 AM
CrankyAsAnOldMan CrankyAsAnOldMan is offline
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I like the sound of these instant-message things. I've been on a computer where an incoming phone call automatically bounces you off the modem line, and I found it was not good for my blood pressure. Are you sure this is what you want?

Imagine this, CrankyAsAnOldMan has just posted some pressing question and she desperately needs to know if it's true that when you play The Backstreet Boys' latest single backwards, the third refrain tells you what color Brian Littrell paints his toenails. You, DuckDuckGoose, are the only person on the boards with the critical information that can attest to the veracity of this hot internet rumor. The thread is degenerating into an ugly cat fight between Arden Ranger, jarbaby, and myself because Arden claims she read that Brian is actually missing the toenail off his third toe on the left foot due to some bizarre fungus. jarbaby has called her a stinkin' liar because it's the big toe and and it happened when a he dropped an amp on his foot and it's not even Brian it's one of the guys from N Sync. Magdalene has jumped in and is outraged that anyone would even dare to compare the two bands in the same thread. Milossarian has chimed in that he doubts a member of N Sync would know an amp if it bit him on the ass. Cranky has started crying and rending her clothes in frustration.

You, DDG, can end this thing with your bit of knowledge, healing the bad feelings AND getting Cranky this critical bit of information so she can sleep again at night.

There you are, typing away like the wind with your erudite answer (as per usual). Suddenly, you get a phone call from Sears Home Improvement wanting to sell you windows. You get bounced! The answer disappears! Cranky suffers! Enmities solidify! Chaos reins! And meanshile the stinking server is so slow, you can't get back on the boards even after you told Mr. Home Improvement to go stuff himself!

I'm telling you, this IM thing sounds like the way to go.
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  #18  
Old 04-16-2001, 09:25 AM
Ethilrist Ethilrist is offline
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This one's free, and requires no extra equipment or software, but it also might not work.

I used to have the same problem, and this how we fixed it. I'm not at home, and I'm on NT Workstation here rather than W98, so I can't give you the exact things to click on.

Somewhere in your system--might be modem properties, might be the icon you double-click to launch your Internet connection; anyway, somewhere there's a way to disable call waiting. Your system is doing this for you and it's doing it too well, so you need to screw it up. Find that setting and change it to something that you know WON'T WORK, like *82, or something completely bogus.

Worked for us.

Bear in mind that if you play Diablo II online this is a VERY BAD THING TO DO, as our son found out. If you go linkdead whilst actually dead, you can lose all your equipment.

He was pretty upset, and we set things back to the way they were.
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  #19  
Old 04-16-2001, 10:23 AM
User 10K User 10K is offline
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I tried a couple of those solutions and just gave in. I got a second line, just for my computer. Since it has no extra charges for extra services, never has toll or long distance charges (no long distance allowed, so no minimum fee). It adds $12 a month, but I justify it by peace of mind not missing a call. It's just comes out of my entertainment budget, like if we went to a movie we'd blow $18 in two hours, and for TV we pay $x for cable.
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  #20  
Old 04-16-2001, 10:36 AM
kanicbird kanicbird is offline
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Ducky, if you do not have call waiting or call forward (or a hunt group), both of which are additional fee services of you phone company then an incomming call while you are on line should get a busy. If they are getting a ringing then call you phone company and let them know that incomming calls are ringing to the caller when the phone is in use instead of a busy.

If you don't have call waiting the caller should not be able to knock you off line - the caller should get a busy. Sometimes the caller might cause a click (not a call waiting beep) that could cause modem transmission problems. It sounds like this is a repair issue but if they repair it you will not get what you actually want.

Also a lot of small bell resellers are inculding call waiting as part of their 'basic' package so you wouldn't see it on your bill. Test your line to make sure you don't have call waiting don't just look at you bill - whats on your bill and what you actually have could be diffrent.
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  #21  
Old 04-16-2001, 10:59 AM
yabob yabob is online now
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I agree with k2dave. Your callers should not be hearing ringback if you don't have call waiting or some similar feature. Another quick check you might make - just try to make a *70 call waiting-less call. If you don't have call waiting, you should get a busy signal on the *70.
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  #22  
Old 04-16-2001, 03:07 PM
Duck Duck Goose Duck Duck Goose is offline
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Well, I posted this whole thing on a computer tech MB and the moderator came back with:
Quote:
You may be able to set the Disconnect with loss of carrier to a lower level so that the
tone is considered loss of carrier and drops the line. The command to do that varies with
the brand and model of modem however, and finding modem command strings isn't easy. The
thing is, Conexant doesn't make modems, they are really Rockwell (renamed) and make the
chipsets. Check out their web site for command strings for their chipsets.
Does this make sense to anyone? Would this be why the old computer with its Sierra 14.4 Data Fax Voice SQ3230 modem disconnects me and the new one, a Conexant SoftK56 PCI modem, doesn't, because it hears the tone differently, or has a different response, or something?

Eh, Cranky, yeah, I'm sure this is what I want. Weird, I know, and bad for my blood pressure, definitely. Also bad for my "Mom In Control" image, when I get bumped in the middle of a hot Reply window for phone calls from La Principessa's social set ("I can't talk now, my mom's on the message board again..." "Well, I was until Courtney decided she had to talk about school--you just saw her 10 minutes ago..."), or worse, from telemarketers, or even worse, and guaranteed to make the children perk up their ears at Mom's bad language, yet another of Juno's pointless one ring "gotcha!" disconnects.

Anyway.

Ethilrist, yah, I stumbled across that on a computer tech MB--the default for my new modem for Disabling Call Waiting includes "70#" and "1170", and I saw "*70" suggested somewhere else. However, so far I have tried "70#" and nothing happened--The Cat Who Walks Alone had to go to Wal-Mart anyway (she had to make an emergency lip gloss run), so she dialed us twice from there, let it ring and ring, nothing happened. At this end we heard nothing at all, and we're sure we were connected 'cause I changed the Dialing Properties thingie in Telephony as she was going out the door and sat Bonzo down and told him, "Now, you MUST remain connected to your Pokemon hints website until Sister gets back from Wal-Mart." He's so brave...

But that's interesting, suggesting changing it to something completely bogus, like my birthday. Does it have to have * and/or # in it?

And if I don't have Call Waiting in the first place, why would my computer think I do? Why would Disabling Call Waiting affect anything?

Thanks, User10K, but you're probably not aware you're talking to somebody who screamed Blue Murder last week because Juno raised its price from $4.95 a month to $30.00. An extra $12 a month is not within our "we're the slave of our computer" mindset or budget.

Thank you, Dave, I may actually try talking to the telephone company. They're my friends, right? But it's a brand-new modem, came installed in the e-Machines, I dunno how it could need repairs. Argh. And how do you test your line to see if you have call waiting? It honestly never even occurred to me that we might have had it all these years without realizing it. We don't spend that much time on the phone (before the Internet, of course).

When we first got Juno (Free) Internet a year ago, incoming callers got a busy signal. People said, "I tried to call you ALL DAY yesterday and it was permanently busy, who were you talking to?" AFAIK we didn't do anything at this end, although there were a couple of Juno/IE5 Uninstalls and Reinstalls along the way, IIRC, but suddenly we discovered that incoming callers were bumping us off the Internet. Weird, but not unwelcome.

Yabob:
Quote:
- just try to make a *70 call waiting-less call. If you don't have call waiting, you should get a busy signal on the *70.
Um--what? Click on Disable Call Waiting, with *70 entered in the little box? And this should do--what? If we're connected to the Internet, an incoming phone call should then get a busy signal? Is that what you're saying?

How do other people's computers handle the problem of incoming phone calls? Surely I can't be the only person with this problem. Does everybody else in the world shell out the twelve bucks for a second dedicated phone line?

I hate this.
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  #23  
Old 04-16-2001, 03:37 PM
Mikahw Mikahw is offline
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Not exactly...

Quote:
How do other people's computers handle the problem of incoming phone calls? Surely I can't be the only person with this problem. Does everybody else in the world shell out the twelve bucks for a second dedicated phone line?
I don't know about what other people did, but I wasn't about to shell out extra money for a phone line. If someone wanted to call me when I was online, too bad. They'd have to wait until I got of the 'net. It was a long wait too, because that computer was connected at least 5 hours a day.

That all changed once I got cable though. The question is though: is having your phone free a good thing? at least 25% of the calls I recieve are hang-up calls. I have no idea why though..
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  #24  
Old 04-16-2001, 03:56 PM
yabob yabob is online now
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All I meant with *70 was to try it on your phone - nothing to do with the computer. I'm still wondering why your callers are getting ringing when they should get a busy signal if you don't have call waiting. The *70 is the usual thing you are supposed to dial before a call if you have call waiting to turn it off for a call. I meant that you could dial *70 on your phone and see if you got a busy signal (like mine does) right after the *70, or if it waits for some more numbers, which would help confirm that you MIGHT have call waiting whether you thought you did or not. You might also check your phonebook to make sure that *70 is the code to dial, though that is nearly universal. That's why your modem mentions some other codes.

That's the reason I also suggested that you simply test the way your phone behaves with no computers involved by having a friend explicitly call you while you are on another normal phone call to see if they hear ringing or a busy tone, and so you could explicitly listen for a call waiting beep or click. Some of them are very hard to notice if you aren't listening for them.

If normal phone calls are getting "busy signal" treatment, this puts this in a whole new section of the twilight zone.

If you really do have call waiting, the rest of this advice begins to apply, and means your new modem is being clever and ignoring call waiting beeps, whereas your old one got disconnected and hung up, then allowing the waiting call to ring your phone.
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  #25  
Old 04-16-2001, 04:19 PM
yabob yabob is online now
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Or, I should have said your new modem is being clever and circumventing call waiting. It may just be dialing the prefix for you.

Anyway, yeah, when I was using dialup I just got a line for the computer. I don't know what your budget is, but that was one reason I felt that DSL was a no-brainer at some point. The price difference between cheap residential DSL on a single line with a splitter and a dialup account with 2 lines just wasn't that much. That may mean you have to use telco-supplied DSL (the cheapest way to go, anyway), though it does NOT mean you have to use your telco for your ISP. I've had no problems with carrying on phone conversations while surfing with my splitter equipped DSL line.
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  #26  
Old 04-16-2001, 04:25 PM
kanicbird kanicbird is offline
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to test call waiting you need some help or other phone lines.

1 Talk to someone on you line. (not ringing but actual conversation.
2 have someone call you or call yourself (by cellphone or other line)

3a is the line in step 2 busy or ringing?
3b if ringing do you hear a tone on the line in step 1?

let me know the answer to 3a and 3b if you still need help in finding out if you have call waiting
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  #27  
Old 04-16-2001, 09:36 PM
Duck Duck Goose Duck Duck Goose is offline
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Well, the Better Half finally got home from work and I ran this all past him ("is it possible we've had call waiting all this time without realizing it?") and he thought about it for a while and said, yeah, actually, McLeod USA might have made him pop for the whole package, way back when. We don't get that many phone calls, so we might not have noticed any "hey, incoming" clicking or beeping. Sheesh.

So my mission tomorrow is to call McLeod USA and find out.

We also racked our brains and realized that what we think changed, way back when, from "not getting disconnected" to "getting disconnected" was probably the upgrade from Juno 3.0 to Juno 4.0, issued when Juno started offering free Internet a year ago. Seem to recall the problem of "people can't get through to us" quote-unquote "fixed itself" about that time.

The B.H. asked around at the Post Office what other people do about the problem of incoming phone calls, and the consensus seems to be that it's one of the following:

1. Get a second phone line.
2. Resign yourself to people getting busy signals.
3. Get cable Internet access.

Nobody seems to have heard of being bumped off the Internet by incoming phone calls. Maybe it's something special that Juno invented, just for us.
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  #28  
Old 04-17-2001, 08:41 AM
Lord Jim Lord Jim is offline
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DDG, this is now at least making sense. The decision to ring-thru or give a busy signal is done at the phone company Central Office, not at your computer. Features like call-waiting or forward on busy will ring-thru, without them, callers should get a busy signal.

Call-waiting doesn't actually disconnect a modem, it just disturbs the carrier. It sounds like your old modem couldn't recover from the carrier disruption and the new on can. The "fixed itself" part was probably because the disable call-waiting option was on in one version and not the other. By using *70 or whatever the proper code is for your phone company, callers should have gotten a busy signal, which you said they did in the beginning.

If you don't want to get a 2nd line or cable/dsl service, then you'll either have to disable call waiting and let people get busy signals or get a "Call-Catcher" or something similar,as mentioned earlier.

Jim
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  #29  
Old 04-17-2001, 09:41 AM
Sunspace Sunspace is online now
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This sounds like a job for... "Internet Call display"!

I have a feature from the phone company called "Internet call display". I got some software from the phone company that goes into my computer. When I'm online, and a call comes in, the phone company signals the software on my computer through the active internet connection, while providing a message to the caller "Your call is being processed". I get a little box on the screen with number and possibly name.

I can choose to drop the internet connection, at which point my phone will ring. Alternatively, I can let the call go to a previously-chosen forwarding number (I chose the voicemail of my cellphone), or just let it be dropped.

It costs me $5/month.

Bell's info: http://www.bell.ca/en/minisite/produ...p_frameset.asp
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  #30  
Old 04-17-2001, 09:55 AM
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Dunno about you guys but I prefer a cheap pager ($2 month) so they just page me if they get a busy signal :-)
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  #31  
Old 04-17-2001, 02:58 PM
Duck Duck Goose Duck Duck Goose is offline
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Okay, I talked to McLeod USA and they confirm that we have indeed had call waiting since December 1999. We're supposed to hear a beep, he said, but none of us ever noticed.

So anyway, I'd like to thank everybody who participated in this thread for being so patient, and I am now going to print it out for the Better Half's perusal while we decide what to do. Probably something like Call Catcher, I dunno.

And I'm still curious as to how the Teeming Millions handle this.

(We've tried both 70# and 1170 and neither of them produces a busy signal or disconnects from the Internet. So I don't really "get" what the point of having "Disable Call Waiting" is, if it's not to bump you off the Internet when somebody else wants to talk to you, but never mind.)
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  #32  
Old 04-17-2001, 04:52 PM
yabob yabob is online now
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At the risk of running this into the ground:

The purpose of having "disable call waiting" is the other way around. Background:

The call waiting beep historically interfered with modem signalling, effectively disconnecting a dialup session, whether that was what was supposed to happen or not. In response, the phone company gave you a code like *70, 70# or 1170 you could dial before dialing a number to say "I don't want this call to get beeped, so please turn off call waiting, just for this call". This allowed people to dial up connections and not have the CW beep kill them. Check your phone book for the exact code to use with your call waiting service.

The modem's "disable call waiting" feature indicates that you want it to keep call waiting from interfering with your connection, by having the modem automatically dial the "please don't interrupt with call waiting" prefix ahead of any numbers it dials.
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  #33  
Old 04-17-2001, 05:22 PM
yabob yabob is online now
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And to further run it into the ground, some modems may be able to tolerate the call waiting beep without getting disconnected.

That was what the tech you talked to was getting at with the "disconnect with loss of carrier" setting. In other words, you may be able to fiddle with your modem to make it sensitive enough to the CW beep to disconnect like your old one did.

If your callers are getting ringing, that would indicate that CW was not disabled via the appropriate prefix, and your modem was able to tolerate the beep without getting disconnected. If you can get the "disable call waiting" to work right, they should get a busy signal, and will at least know "Ducky's on the computer again.".
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