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  #1  
Old 05-06-2001, 12:33 PM
Hazel Hazel is offline
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Okay, here's how it used to work. The cashier rang up your purchases, then hit "total". The register spit out a receipt, which was put in the bag with your purchases. Which is where it belongs! You paid, and got you change.

But then someone came up with a new development in cash registers. Now, when you pay, the cashier enters the amount you gave him/her, and the register shows what the change should be, then the recipt pops out and is, invarably, handed to you along with your change.

It seems to me that the handing-the-customer-the-receipt thing started happening because with the tell-the-cashier-what-change-to-give registers, the receipt pops out too late in the transaction, after the bag is already filled and handed to the customer.

I don't like this. I want the cashier to put the receipt in the bag where it belongs, and not bother me with it.

And when it comes to purchases which are not being put in bags, such as buying one candy bar, one ice cream bar, one newspaper, one magazine, or the like -- I don't want to be given a receipt at all. It used to be standard practice not to issue receipts for purchases like this, but lately, if I buy a magazine or candy bar at a newstand, I'm handed a receipt. What am I supposed to do with it, Mr. or Ms. Cashier? Huh? When the single item I've purchased is not going into a bag? Actually, I realize that the cashiers are just following policies set by someone higher up; I wish the policy setters would re-think this. Who would want a receipt for the purchase of one ice cream sandwich, or one newspaper? Or even an ice cream sandwich, a newspaper, and a magazine?

I think that these registers that tell cashiers how much change to dispense were a really bad idea. They're a classic example of "fixing" a problem that didn't exist. What cashier needs to be told what change to dispense? Making change is extreamly easy. It does not involve "doing arithmetic in your head" -- all you need is to know how to do is count. Just count. All the cashier has to do to make change is count from the amount of the sale to the amount of the bill tendered. Anyone can do this; anyone can learn it in minutes.
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  #2  
Old 05-06-2001, 12:39 PM
wring wring is offline
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Sorry, but I don't want the reciept in the bag. if I need it (to return things, to send off for free offers or whatever), or if I've used a credit card, I really prefer to have it handed to me.

Many cashiers have asked me, anyhow.
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  #3  
Old 05-06-2001, 12:50 PM
Ice Wolf Ice Wolf is offline
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Hazel, you must have spent a lot of time in supermarket queues mulling over this one. Why not just put the receipt in the bag?

And as for the tills showing the amount of change to give -- your biggest worry here is not that some young thing straight out of high school doesn't have to do the backwards-counting thing we used to do with change (and which I used to do in my last job sans cash register), it's whether they've overcharged you.

Check your receipt before you leave the store. Something that's a little easier when it's handed to you.
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  #4  
Old 05-06-2001, 12:52 PM
Kat Kat is offline
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[list][*]The cashier gives you the receipt because of all the customers who bitch at them for not giving them the receipt instead of putting it in the bag. Thus, stores created policies requiring them to hand them to the customer.[*]The cashier gives you a receipt when you buy one candy bar, because of the customers who bitch about not getting receipts. Many stores even have "If you don't get a receipt, you get $X off" policy now.[*]The change to having the amount tendered entered and the change being printed on the receipt came about because of customers who claimed they were shortchanged.
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  #5  
Old 05-06-2001, 12:56 PM
ruadh ruadh is offline
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Quote:
Originally posted by Hazel
What cashier needs to be told what change to dispense? Making change is extreamly easy. It does not involve "doing arithmetic in your head" -- all you need is to know how to do is count. Just count. All the cashier has to do to make change is count from the amount of the sale to the amount of the bill tendered. Anyone can do this; anyone can learn it in minutes.
Sorry, but this is absolutely ridiculous. It is NOT always easy to work out change in your head (particularly when the bill comes to 14.28 and the customer gives you 25.03), and even when it is, it's still slower than the machine working it out for you. In a busy shop this would slow the queues down tremendously. And if you don't think a LOT of people would be given the wrong change, you must not have ever worked at a cash register.
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  #6  
Old 05-06-2001, 12:57 PM
Marlitharn Marlitharn is offline
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*sigh*...we can't win for losing

Hazel, I feel your pain. But I disagree. When I'm buying several items, I want the receipt in my hand, because I move my cart out of the way and then go over my receipt to make sure everything scanned correctly. If it's just one or two items, I ask the cashier to just throw the receipt away for me. A lot of places have a policy stating that if the cashier doesn't hand you a receipt, you get discounts or free stuff.

Conversely, when I am at my job as cashier, I ask if the customer needs a receipt. And you will be amazed at the number of people who say yes, they want one, when all they bought was a $0.25 pack of cheese and crackers, or a newspaper, or an ice cream bar. I have absolutely no idea what they do with them. Are Nascar Super Speedway Sundae Bars tax deductible? I can only assume that they think someone is going to stop them on their way out the door and ask for proof that they purchased whatever it is they're carrying.

On a related note, let's talk about bags. I'll offer a bag to the guy who just bought three cans of soda and half a dozen candy bars, and been told, "No, I'm fine." The next person in line wants me to double-bag his "Easy Rider".

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  #7  
Old 05-06-2001, 01:01 PM
andros andros is online now
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I no longer carry cash--at least not to the grocery store. I use a debit card or credit card.

I do NOT want my receipt thrown into some random bag, willy-nilly. If I want my receipt in the bag, I can put it there pretty easily myself.

But then, I only go shopping once a week or so, and thus have several bags. I suppose if I only were getting one bag, and were in a hurry, and didn't want to keep track of my receipt, then maybe I'd want it in the bag. But not enough to lose sleep over.
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  #8  
Old 05-06-2001, 01:16 PM
Hazel Hazel is offline
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I can't remember ever being asked by a cashier if I want a receipt. I wish they would ask, so I could say "no" when I'm making a small, no-bag type purchase.

No doubt there are people who prefer being handed the receipt. I'm not among them. I want the receipt in the bag, and it seems to me that the cashier should put it there; I shouldn't have to do it myself. Maybe cashiers should ask, "should I put the receipt in the bag?"
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  #9  
Old 05-06-2001, 01:35 PM
Turbo Dog Turbo Dog is offline
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Maybe you could ask the cashier to put it in the bag?

Just a thought.
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  #10  
Old 05-06-2001, 01:43 PM
ruadh ruadh is offline
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Quote:
Originally posted by Turbo Dog
Maybe you could ask the cashier to put it in the bag?
As Hazel already noted, the shop might have a policy that the cashier is required to follow.

Many years ago I worked at Tower Records in Greenwich Village which is, as you might imagine, a very busy shop. Security decided they needed to be able to differentiate between people walking out with paid-for merchandise and people walking out with stolen goods, so they ordered cashiers to (a) issue ALL customers a bag, and (b) staple the receipt to the bag, in such a way as to seal the bag shut.

Well, a lot of customers absolutely HATED this, and the cashiers took a lot of abuse for doing it, but they had no choice - if they were caught not doing it they were written up.

Moral of the story is, ask cashiers if they can hand you your receipt/put it in the bag/whatever, but if they can't, it's the manager and not them you should complain to.
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  #11  
Old 05-06-2001, 03:04 PM
Una Persson Una Persson is offline
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Well, at my store one person bags your groceries and puts them in a cart for you while the other one rings things up. The cashier can't put the receipt in the bag, because by the time the transaction is done, my groceries are neatly bagged and in a cart about 6 feet away. Luxury.

But Jeeze...such a little thing to fret about.
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  #12  
Old 05-06-2001, 03:40 PM
racinchikki racinchikki is offline
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SOP for me is to ask the customer if s/he would like a receipt AND ask if a bag is wanted. If they say yes to both I'll ask if I should put the receipt in the bag (I manage to do all this without wasting time, imagine that). The only time when I automatically hand the person their receipt without asking if they want it or if it should go in the bag is if it's a credit card receipt (we have a separate machine for CCs, so it's a different receipt).

When I'm shopping and get the receipt handed to me with the change I just shove it in my wallet with the money most of the time and sort it out later. It's just not a big deal to me. I've never had the money complain to me about being forced to share its space with a receipt for fifteen minutes until I'm out of the way and can straighten things out...

One thing that does minorly miff me is when I have mixed change (bills and coins) and the cashier places the bills and receipts across my palm and then dumps the coins on top of the bills, thus making it nearly impossible for me to put anything in my wallet because my other hand has my bag of purchases in it, so I have to shove everything into my pocket. THAT'S annoying. So when I'm at work I give the customer the coins first, THEN the bills, and then the receipt - not all at once.
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  #13  
Old 05-06-2001, 04:33 PM
Annie Annie is offline
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Yesterday at Safeway I bought a 250g tub of creamcheese, nothing else.

"Do you need help out with that?"

Yes, please, get the forklift out from the stockroom. Yes, Safeway insists that cashiers ask everyone if they need help out with their crap,even if my order would fit in my coat pocket with room for my car keys. Also, in some greasy attempt to feign 'personal service' they will read your name from the receipt and say "thank you Mrs. Jones".

1) This is about as personal as all those intimate letters I get from Publisher's Clearing House.

2) I'm not Mrs, thank you very much.

3) My name is announced (and in my case, mispronounced) for all to hear, which allows the panhandlers outside the store to address me by name when shilling for change.

Staff get disciplined if they don't do this, so rather than piss on some wage slave I had my name removed from the horrid card they make you use to get the sale prices. It now reads " Safeway Shopper". So now when I get my receipt given to me I'm told:

"Thank you, Mrs. Shopper".

Also allow me this opportunity to piss & moan about the change on top of the bills delivery method too. I can't juggle bags, the receipt I've just been handed (which is why I want the receipt in the bag, BTW) and try to slide coins into my semi-free hand to be put away. So I've gotten blunt. I ask for to be given the coins first. If they don't oblige and I'm presented with the money pizza-bills crust and coin toppings-I pluck the coins off, put them in my pocket, then get the bills. Hey, I don't want to be a hag about it but if I ask and they don't give enough of a shit to oblige, screw 'em.

You know why this happens now? When the till says the change is $5.30, they fish out a $5,then the 30c. In the olden days, you'd count off backwards and get the coins first; "that's $4.70 from $10.00- 80, 90, $5.00 and $10.00". Racinchikki,can I shop at your store?
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  #14  
Old 05-06-2001, 05:38 PM
Hazel Hazel is offline
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racinchikki, I, too, want to shop where you work!

And I, too, hate being given the coins on top of the bills and receipt in one unweildy handful. I think Annie is right. I hadn't realized it, but this, too, results from those cash registers that tell the cashier what change to give out. I'd thought it was something cashiers were being told to do by supervisors who thought it would be quicker then giving first coins, then bills. (I don't think it actuall saves any time. Probably about every 5th person in line drops their change and has to hold the line up while picking it up. This cancels out any time saved.)
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  #15  
Old 05-06-2001, 06:00 PM
Turbo Dog Turbo Dog is offline
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Many stores require that the customer be asked if they require assistance with anything, regardless of size, because, and I know this will seem hard to believe, but some people insist on 5 star service in grocery stores and feel that all labor concerning groceries should be done by others.

I've watched people ask for help out to the car with nothing much more than some bananas and bread. Makes you wonder how they managed to shop in the first place.
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  #16  
Old 05-06-2001, 06:38 PM
Scarlett67 Scarlett67 is offline
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I have two businesses for which every receipt is a tax deduction, so I always put those receipts in my wallet. That way I don't misplace them; every so often I empty them out of my wallet and enter them into the proper spreadsheet, then "spike" them. For personal purchases I just say "In the bag is fine."

And for me change on top the bills works, because I have the change pocket on the side of my wallet already open; I just dump the coins in there, then slide the bills into their slot. Back when I just kept my money in my jeans, however, I preferred it the other way. The grass is always greener, etc.
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  #17  
Old 05-06-2001, 07:00 PM
Guinastasia Guinastasia is online now
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I had some guy bitch at me about that-handing him the receipt instead of putting in the bag. Well tough shit. Too many people lose their receipts, so I hand it to them. That way, they can look at it if they need to. They still ask me-"Where did you put my receipt?"
I gave it to you, moron.

Hazel-if that's the WORST thing that happens to you, you'll be lucky. I think handing it to you personally is very polite.

And for the record, you should always take your receipt, no matter how small the item. A, it gets you into the habit, and B, if you have to run back into the store, if someone questions you, you have a receipt.

I give the change first, then count the bills back to them.

Annie-thank you for not taking it out on the employees-they wanted us to do this at Kmart and we all refused. I hate it when customers read my name badge and say, "Oh, hi Kathi." What the fuck? You don't know me. I know it's on my tag, but it just feels rather creepy, I think, when a total stranger addresses you by name.

On another note-I sometimes joke if someone gets a pack of gum, "Hey, how about some help out to the car with that?" (I know, almost as bad as, "It must be free today!")
HEhehehe
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  #18  
Old 05-06-2001, 08:02 PM
Annie Annie is offline
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Yeah, I'm quite sure it's some head office moron-not anyone who, like, actually works with the customers- who dreams up this faux-personalized crap. I also sense how icky it makes the checker feel.

Alas, the evil S is the only grocery store within walking distance. The less anal store across town has checkers who manage to be pleasant and personable without reading from a script. It's a happy place to be (oh yes, it is next to the liquor store, why do you ask?)
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  #19  
Old 05-06-2001, 08:18 PM
SpoilerVirgin SpoilerVirgin is online now
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I'm with andros. I pay for many purchases with my debit card. I need to have that receipt put into my hand, so that I can immediately place it in the special "debit card receipt" pocket of my wallet, where it will sit until I have an opportunity to transfer the information to my checkbook.

A receipt buried in one of many shopping bags is far too likely to be thrown out or misplaced. Besides, one of the ways that I know that I've already recorded the purchase in my checkbook is that the receipt is "loose" somewhere.

However, I will join in the rant against coins being placed on top of bills in the change. I worked my first retail job at age 14, and I still remember the training -- coins into the customer's hand first, then the bills. I have to strongly resist the urge to correct any cashier who does it the wrong way.
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  #20  
Old 05-07-2001, 12:22 AM
lolagranola lolagranola is offline
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Quote:
...And you will be amazed at the number of people who say yes, they want one (receipt), when all they bought was a $0.25 pack of cheese and crackers, or a newspaper, or an ice cream bar. I have absolutely no idea what they do with them.
Since this question came up several times, I thought I'd throw in my two cents.

My SO works at a group home. He needs a receipt for anything he purchases for the group home or for his clients, whether that be a candy bar, nasal spray, or toilet paper. I've known several people who get reimbursed, and they always need receipts. As for me, I often pick up whatever my sister needs while I'm out, and then we add up the receipts when I get home to see how much her stuff came to. A lot of people do need a receipt for one reason or another.

I do laugh when the person at Safeway asks me if need help out with one or two items. I assume it's store policy. They also mispronounce my last name everytime. I'm used to it, and don't bother correcting them.

I don't care if the receipt is in my hand or in the bag. When they hand it to me, I do wind up with a backlog of old receipts sitting in my purse and all my pockets, but then again, I could clean out my purse and pockets more often.
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  #21  
Old 05-07-2001, 12:49 AM
techchick68 techchick68 is offline
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I too pay for stuff with my ATM card....VISA accepted everywhere you are....I digress.

Since I do that, YES, I prefer the reciept in my puny, wrinkly, little hands where I can put them with the other receipts so I know what I spent on a particular day or week. I am not good at balancing my checkbook, but I sure as hell want that reciept in my hands and in my wallet.

If I pay by cash, I could give a rat's ass if I have the reciept or not, depending on the purchase but I still want the damn thing in my hot hands....besides this way I can check out the pricing and total before I leave the store and not have to fight a loosing battle if a clerk rings it up wrong, which does happen.
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  #22  
Old 05-07-2001, 04:09 AM
yosemite yosemite is offline
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When I was growing up, my dad was VERY anal about receipts. Or, as he called them, "tickets". Which was good in a way, he was very good at keeping an account of things, (something I wish I had inherited from him.)

He'd send us kids or my mom out to get something, (even if it were a few cents) and always demand the "ticket". There was intense grilling and torment (nothing bad, my dad was basically a nice guy) if you came back with no ticket. I always dreaded going to some mom-and-pop or other small store, where they didn't automatically give me my receipt. I'd have to make a big deal about getting it, even having the clerk rummaging through the trash if they had tossed it out before I could ask for it. I even remember getting a "ticket" (in this case, a sum written on some torn bit of brown paper bag) from the drink stand at the Chinese Theatre in Hollywood. I HAD to have my reciept, so the girl at the stand did her best with the brown paper bag! (My dad grumbled, but he accepted it.)
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  #23  
Old 05-07-2001, 05:26 AM
waterj2 waterj2 is online now
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Someday, I hope my time is so valuable that I can really care about the fractions of a second I spend taking the receipt from one hand and putting it into the bag in the other hand. Actually, I'd rather just shove it into my pocket, where I won't accidentally throw it away with the bag (especially nice if my credit card number is on it). Sorry the world doesn't work the way you want, but learn to live with it. Sheesh.
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  #24  
Old 05-07-2001, 05:45 AM
Commander Fortune Commander Fortune is offline
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Hazel said:
Quote:
What cashier needs to be told what change to dispense? Making change is extreamly easy....All the cashier has to do to make change is count from the amount of the sale to the amount of the bill tendered. Anyone can do this; anyone can learn it in minutes.
You'd like to believe that wouldn't you?

I supervised a cashier who on her eighth day of training** (the average training period was two days) asked upon being told for the umpteenth time to "count up the change to the nearest quarter and then use more quarters to bring it to a dollar" asked "How many quarters in a dollar again?" She had just graduated high school three weeks prior AND we'd been doing this exact same process over and over and over and over for eight days. Fortunately that was her last day.

**As a supplement to my own personal hell in having to train this idiotic little noodje, she was not only as dumb as a brush but was also my rather volatile boss's favorite god-daughter. She was to be handled like a delicate orchid. Shudder. Finally, his tightwad nature got the best of him though - and he personally took care of letting her go after he sat and watched her as she tried to handle "his money" for a while.

[hijack]
Guin
May I call you Guin? Do you ever put a pseudonym on your name tag? I have on NO occasion ever had my actual name on my nametag. I have one of those names that almost everyone just feels free as a bird to diminutize - and I HATE that! I've never run into any problems with management about it - but I've always kept with one consistent "goes by" name per job.

I worked graveyard shift at a nation-wide chain restaurant for years ... as "Svenga". For ages after that people'd come up to me, as if because I occasionally served them coffee and fries and was polite to them that meant they were my buddy, and say "Heeeeyy, Svenga, how ya been...blah blah blah". In this manner, I am most always able to identify where apparent strangers know me from. Stella, Dagmar, Quinn or Svenga - I know it's an old customer and even which job I gave them service at so I can continue to duly impress them - "Heeyyy - I used to wait on you at Perkin's right?" People love to feel special and remembered.

Now that I'm on the phones - I don't give my name when I answer the call - if it were required I'd use a pseudonym - and if I'm asked I will only give my CSR#.

The reason? Not at my current job but at another call center, I actually had some ballsy asshole call me at home once to complain about a back ordered item that hadn't arrived yet! He had asked for the rep's (who already updated him on the situation) supervisor's name - she gave him my first and last name and explained I wasn't there at the time. Since I happened to be listed in the phone book he just felt at liberty to call me - Un-fucking-believable. It was a very short conversation.

[/hijack]

BTW: On cashiering- I give the change back first and then the bills. I'll ask if you want your receipt, unless you pay with plastic, and then you automatically get it handed to you unless you ask me to just throw it away.
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  #25  
Old 05-07-2001, 06:35 AM
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FORGET THE RECEIPT -

Quit balancing the change on top of the bills when you hand over the change!

I have leaned back with arms folded saying, "I just wondered how long you could balance that."


Also, I've learned:

Don't give the cashier the bills before the coins.
- They ring up the bills immediately and are then incapable of figuring out that $1.98 in change to me and two pennies to them equals two dollars to me. One cashier said, 'We aren't allowed to do that." Me, "Understandable since you can't add or subtract."


And, and, Must they put everything in a bag? Buy something in a box and they will but the box in a bag!
My brother, an "enviornmental wacko", will take an old bag with him to the market. He will put his purchase into the old bag while awaiting his change. They will invaribly put his old bag inside a new bag.


My Ralph Kramden idea for getting rich in the POS machine market: make a machine that rings up the wrong change. No one will know the difference.
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  #26  
Old 05-07-2001, 09:58 AM
matt_mcl matt_mcl is offline
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My personal favourite is the little machines they have at Wendy's that automatically ejaculate the correct amount of change into a little dish. Gee, that must be a self-esteem booster for the clerks.

However, being the granola pinko Kneedipper that I am, I use a cloth bag all the time when grocery shopping (it even says NDP on it and is festooned with political buttons...!), and I've NEVER had anyone try to put it in another bag! How perfectly ridiculous!

I do have to be kind of quick on the draw, though, and get at least some items into it so that the baggers know I want to use cloth.
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  #27  
Old 05-07-2001, 10:36 AM
AHunter3 AHunter3 is offline
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Quote:
One thing that does minorly miff me is when I have mixed change (bills and coins) and the cashier places the bills and receipts across my palm and then dumps the coins on top of the bills, thus making it nearly impossible for me to put anything in my wallet because my other hand has my bag of purchases in it, so I have to shove everything into my pocket. THAT'S annoying. So when I'm at work I give the customer the coins first, THEN the bills, and then the receipt - not all at once.
That's my pet peeve, too. I can reach with two fingers and snag the bills sitting on top of the coins, put them away, then tuck the coins (now alone in the palm of my hand) into the appropriate pocket. In the opposite order, pain in the ass! I have to use the other hand and I'm often holding something at the time!

Quote:
It is NOT always easy to work out change in your head (particularly when the bill comes to 14.28 and the customer gives you 25.03
Oh please. You aren't supposed to "work out change in your head", you're supposed to COUNT IT BACK! (i.e., you don't have to know the quantity you're giving back)

If the customer gives you some peculiar increment in addition to the main denomination tendered, subtract it before counting back then say it back at the end:

"twenty five {count backwards 3 for the 3¢}, thirty, {nickel back}, forty, fifty {two dimes back}, seventy-five, fifteen {two quarters back}, twenty-five {ten dollar bill} oh three {add the 3¢ back on}, thank you and have a good day {turn head to next customer}..."

Do I know how much change I just gave back? Nope, but it's always right.
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  #28  
Old 05-07-2001, 12:11 PM
Guinastasia Guinastasia is online now
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Sure you can call me Guin-no probs!
LOL

I've thought about it, but I remember when our electronics guy had a name tag that read Chandler, when his name was Doug, and the managers used to get pissed about it. Plus, they're really anal about people losing name tags, so I think if I made up a fake one they'd yell at me for wasting things.

*sigh*

I might think about it, though.
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  #29  
Old 05-07-2001, 01:43 PM
Ukulele Ike Ukulele Ike is offline
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Just drop the receipt on the floor, spit on it, and punch the cashier in the eye. They'll soon get the message.
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  #30  
Old 05-07-2001, 04:23 PM
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Oh, oh, oh, I almost forgot -

I swear to goodness, the reason clashiers say "Have a Nice Day" is so that the customer will, by reflex, say thank you. This is to condition customers into thanking stores for allowing them to take our money.

At least my current crack dealer says thank you. And the one before him was great. She delivered! Said thank you every time and never ever fussed with a receipt. Unfortunately she fell victim to the war on drugs, multiple gunshot wounds. And do you think the pigs give a rat's fuck about her and her boyfriend? Hell no! I visited the "detective" in charge, didn't care about the missing pager nor wanted to research the pager number. But she did want my picture. The only good cop is a dead cop, but I digress.
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  #31  
Old 05-07-2001, 04:41 PM
racinchikki racinchikki is offline
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I always thank customers for shopping at the store -- apparently I'm just an unusually enlightened clerk??

Oddly, most of them reply with, not "you're welcome", but "thank you, too". Are they thanking me for taking their money?
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  #32  
Old 05-07-2001, 10:03 PM
Cat Whisperer Cat Whisperer is offline
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Ah! A grocery store rant! About time!

Let's see, as an incredibly irritable person, I have a list of the things that burn my ass in the grocery stores:

- Calling me by name, like that is supposed to make up for the outrageous prices on everything in the store.
- Getting my name (and marital status) wrong EVERY TIME!
- After I have obliterated the name on my bank, airmiles, and credit card, making a special effort to figure out what the hidden name is - guess what, if I've gone to the effort to white out my name on all my cards, chances are I don't want you using it. Duh.
- Creating a system of "Club Cards" so that I get special prices because I carry your stupid card in my wallet. Just put the damn stuff on sale, already.
- Creating a system where I can't tell what I'm paying for stuff, because everything rings in at regular price, and then all the discounts come off afterwards. Why, yes, I am going to stand here and look at my receipt until I'm satisfied that all the stupid discounts went through properly. And if they didn't, I'm going to stand here until you're done price-checking things.
- Prices tossed willy-nilly on the shelves, with little regard to where the stuff the price applies to might be. And then looking at me like I'm an asshole because I wasn't able to correctly decode the mystery of the prices (and it's not for lack of trying, trust me).
- Putting stuff on sale, and not getting extra stock for the sale. Jeeze louise, people, do the math. If orange juice is half price, guess what? A whole lot of people are going to be buying it!
- Putting all the bread except the raisin bread of a particular brand on sale, and not making any mention of this fact on any of the signage. You know what? Some people consider raisin bread "bread", and figure a sale on bread applies to it. Guess I was way off on that, eh?

All I need from a cashier is prompt, polite service. All I want from a store is good prices and safe merchandise. The frills don't impress me nearly as much as some decent prices would. Safeways of the world, are you listening? People are onto you!
(Okay, I may have a few issues with Safeway.)
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  #33  
Old 05-07-2001, 11:20 PM
Hazel Hazel is offline
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I wonder if this is a regional thing? I've never encountered the question "do you need help with that?" Not in any grocery store, or in any other type of store. I'm not even sure what is being asked. Are they asking if the customer needs help taking his/her purchases out of the store? What kind of help would be provided if the customer said "yes"? A store employee would carry the purchases out of the store for the customer? But presumably, neither the cashier nor the bagger (if there is a separate bagger) can leave their post. Who provides this help?

It sounds like something that would be practical only if vertually all customers had cars parked right outside the store, to which an employee could take the purchases. Maybe it's a service offered only by stores in regions where this is likely to be the case. Which means, not in urban areas.

Regarding making change. My first real job was as a cashier. I didn't really get any training at all. (It was a small operation.) My boss explained about counting from the amount of the sale to the amount of money tendered, and that was it. Honestly, I do think this is something a 5th grader can learn.

I'd say there is would have to be something wrong with an 18 year old who not only does not know how many quarters make a dollar, but can't retain this information once it has been supplied. If this young person was really a high school graduate, it must have been from a school where 12 years of automatic promotions culminated in an automatic diploma.

Regarding receipts, please note that I've been talking about cash register receipts. Not credit card receipts. It's cash register receipts that I don't want to be handed.
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  #34  
Old 05-07-2001, 11:38 PM
Suo Na Suo Na is offline
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Quote:
Originally posted by racinchikki
I always thank customers for shopping at the store -- apparently I'm just an unusually enlightened clerk??

Oddly, most of them reply with, not "you're welcome", but "thank you, too". Are they thanking me for taking their money?
Nope. I'm thanking you for your friendly smile, or your politeness, or your help, or the fact that you gave me the correct change, or because the person in front of me was an asshole and I want you to have a nice day too.
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  #35  
Old 05-07-2001, 11:47 PM
brad_d brad_d is online now
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Somebody has to say it....

I, personally, have little use for the cashier counting back my change in the time-honored fashion, and am quite happy that I very rarely encounter it. When I worked in a movie theatre, this method of giving people their change was never taught, and it was only a few years ago that I realized that some feel it's the appropriate technique. I had always thought it was a learning tool to teach the concept of "change" in elementary school.

I also have no preference between change or bills on top. Personally, I notice no difference in the stability of the stack or in the difficulty of subsequent stowage.

I prefer to have the receipt handed to me - particularly when the purchase was by credit or debit card. In the bag, it's too easily lost or inadvertantly discarded, IME.

Way back in high school, I worked as a courtesy clerk* at a grocery store. Store policy was to assist all customers in getting their stuff to their cars - very small orders excepted. I distinctly remember once being caught in the middle between a customer who (none too politely) insisted that he needed no help with his cart and a manager who (none too politely) ordered me to give such help whether the guy wanted it or not. I was happy to leave that job.

* - Courtesy clerks were the folks who bagged the groceries and pushed customers' carts to their vehicles. They then loaded the stuff in the trunk, and returned the cart to the store. I worked as one at a grocery store in Hurst, Texas in the summer of 1986. I haven't seen this sort of service offered in quite a while....
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  #36  
Old 05-08-2001, 02:31 AM
Pammipoo Pammipoo is offline
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2 hijacks in one....

Just a thought, but is part of the reason grocery stores make their employees take out the carts so that they know the carts aren't being left in the lot? I have a lot less problems with shopping carts at grocery stores, than i do at places like Walmart where they don't take out your purchases. It's an idea...

And also, I'm very mad. My nametags for work came in today, so now I have to broadcast that my name is Pam, and I'm a manager. No more shipping customer complaints off to other people...dammit. And now when the drunks come through on Saturday night, instead of screaming "I love you sexy!!", it'll be "I love you Pam!!" Oy...what a self esteem booster.
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  #37  
Old 05-08-2001, 03:06 AM
Tsugumo Tsugumo is offline
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Most stores I go to (but it could just be that they're usually smaller stores, and not the big Safeway type) ask if I want the receipt, or when they hold it out I say, "No thanks!" and they'll crumple it and drop it into the garbage they have beside them. If they really want me to take the receipt or just hand it to me with my change, and I'm just buying something small like a chocolate bar, I'll just dump everything into a pocket (got to love the pockets on cargo pants), eat the chocolate bar, and get on with my life. If they charge me a buck extra for the chocolate bar (which would be pretty hard not to notice anyway), then I'll still eat my chocolate bar and get on with my life. Mistakes happen, and it's not worth bitching them out over a couple bucks. I have important things to do, like eat my chocolate bar!

But I'm sort of mellow like that...I figure there are more important things to spend my time worrying about, heh.

Pammipoo: The shopping cart things is probably true. I rarely see people go to the trouble of pushing their cart a few meters to where they're supposed to go, and you can bet someone who finds one in their parking spot runs into the store to complain to the manager at how crappy their service is because they leave their carts out in the parking lot. :)

- Tsugumo
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  #38  
Old 05-08-2001, 04:06 AM
brad_d brad_d is online now
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Re: 2 hijacks in one....

Quote:
Originally posted by Pammipoo
Just a thought, but is part of the reason grocery stores make their employees take out the carts so that they know the carts aren't being left in the lot? I have a lot less problems with shopping carts at grocery stores, than i do at places like Walmart where they don't take out your purchases. It's an idea...
Yeah, this was definitely one of the benefits. The parking lot at our store was generally free of the Random Dent Generators that plague every grocery store I frequent nowadays. Occasional sweeps were performed to gather those taken out by customers who had eluded our benevolent service, but for the most part all carts out in the parking lot were under positive control.
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  #39  
Old 05-08-2001, 08:01 AM
c_goat c_goat is offline
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I like to have my receipt handed to me. If it's in the bag it ends up getting thrown out accidentally with the bag. My problem nowadays is that most cashiers try to give you the paper money and metal money at the same time, sometimes along with the receipt sandwiched in there. Granted it guarantees that they don't forget anything, but now I have to stand there and sort it all out and hold up the line, before I can free up my hands to grab my stuff and go. Granted it's only about 10 seconds, but I'd rather be handed the change first, so I can put it in my pocket, then the paper money, so I can fold it around the rest of my money and put it in my pocket, and then the receipt so I can put that in my back pocket. It's just more efficient that way.

But I'll deal...
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  #40  
Old 05-11-2001, 09:33 AM
Hazel Hazel is offline
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Brad D, you said, "I also have no preference between change or bills on top. Personally, I notice no difference in the stability of the stack or in the difficulty of subsequent stowage." I think the point is that it's ackward to be handed both at once, whichever way the clerk does it; what many of us want regarding bills and coins is to be handed first one, then the other.

I'm not sure I get what you're saying about counting change. I'm only aware of two methods. Either the cash register tells the cashier what the change is, or (s)he counts from the amount of the sale to the amount tendered. If the new registers that show what the change is had not come along, all cashiers would still be counting, wouldn't they?

C Goat and others, yes, I guess it's easier to be sure you get and keep your receipt if it's handed to you. But I don't really want the cash register receipt. When I get home, I usually just toss it in my paper recycling carton without looking at it. As it's something I don't actually want, I don't want the cashier to bother me with it. To me, it belongs in the bag. Putting in the bag for the customer was a small courtasy that, at one time, all cashiers performed automatically. I wish that had not changed.

Occasionally, I do want to look at a recipt. Getting it out of the bag is not difficult. I've never lost a recipt I wanted by reason of it being in the bag with my purchases.
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  #41  
Old 05-11-2001, 10:30 AM
grayhairedmomma grayhairedmomma is offline
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[Quote]
Orignally posted by Brad_D
I, personally, have little use for the cashier counting back my change in the time-honored fashion, and am quite happy that I very rarely encounter it. When I worked in a movie theatre, this method of giving people their change was never taught, and it was only a few years ago that I realized that some feel it's the appropriate technique.
Quote:
Posted by Hazel
I'm not sure I get what you're saying about counting change. I'm only aware of two methods. Either the cash register tells the cashier what the change is, or (s)he counts from the amount of the sale to the amount tendered. If the new registers that show what the change is had not come along, all cashiers would still be counting, wouldn't they?
When I worked in fastfood and retail as a cashier I was never taught the "count back" method of making change. Nor did I always have a register or a calculator to tell me how much change to make. I always (even when I did have a register) subtracted the sale total from the amount tendered. I very rarely made mistakes and it confuses the hell out of me when I buy something and the cashier counts the change back. For me it is simpler if the cashier says the total of my change and I can do a quick calc in my head to see if its even close to being right. It's also quicker than counting back.
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  #42  
Old 05-11-2001, 12:58 PM
Pariah Pariah is offline
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An Aside

Disclaimer: This has nothing to do with the clerks themselves.

The clerk placed the receipt in my hand, circled a number at the bottom of the receipt and proudly proclaimed:

“And here’s the money you saved today!”

He smiled at the great favor he'd done for me.

....

Hmm.

Ok.

Rationally, I grasp the concept: ‘The indicated figure reflects the amount of money deducted from your total expenditure due to lowered prices on particular items as the result of our in-store efforts to increase stock turnover or to provide an incentive to draw you, the customer, to our store more often. I have circled the sum total of the discounts provided that you might juxtapose the figure against the grand total of the bill and recognize the deduction as beneficial to your fiscal endeavours. This amount will not be drawn from your bank account, that you might use it for other transactions in the future.’

Sure.

But I just spent $147.56

I did not "save money."

I spent it. I walked through your doors and my bank account will now reflect a debit amounting to the sum I tendered to this establishment in exchange for goods procured.

(And I spent a good deal; but, miraculously, it all fits into one cart. Five bags, which becomes three and a half in actual volume—some settling occurs during transit.)

It’s a simple matter, nothing more than a pet peeve. It’s really a matter of wording—I didn’t “save money.”

You simply didn’t charge me as much for those items—as a result, I spent more on other items. My choice, I understand.

However, you charged me quite sufficiently for those other items. Items which the store across town charges 1/3 less for. But it’s not as convenient to go there. So I willingly subject myself to paying a little more.

I’m not upset about your pricing.

You have a lot of employees, high overhead, and the red tape you need to deal with just to operate in California must be staggering. Couple that with the ski-stopover way-station that is my town, the bedroom community for all those HP and Intel workers, and the prices escalate even higher. Sure, I understand.

But I might just carry a fluorescent highlighter so when the clerk, who’s but the messenger and I appreciate his/her efforts, circles the figure at the bottom, I highlight the Grand Total and reply “And here,” (circle!) “Is what I spent.”

And I'll say it with the smile of doing him a great favor.
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  #43  
Old 05-11-2001, 05:07 PM
brad_d brad_d is online now
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Quote:
Originally posted by Hazel
Brad D, you said, "I also have no preference between change or bills on top. Personally, I notice no difference in the stability of the stack or in the difficulty of subsequent stowage." I think the point is that it's ackward to be handed both at once, whichever way the clerk does it; what many of us want regarding bills and coins is to be handed first one, then the other.
Ah, gotcha. Both at once is a pain.

Thanks.
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  #44  
Old 05-11-2001, 06:04 PM
Turbo Dog Turbo Dog is offline
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Quote:
Originally posted by Hazel
What kind of help would be provided if the customer said "yes"? A store employee would carry the purchases out of the store for the customer? But presumably, neither the cashier nor the bagger (if there is a separate bagger) can leave their post. Who provides this help?

It sounds like something that would be practical only if vertually all customers had cars parked right outside the store, to which an employee could take the purchases. Maybe it's a service offered only by stores in regions where this is likely to be the case. Which means, not in urban areas.
The cashier will have a bagger take your bags out to your vehicle, and then place them in the trunk/seat/wherever. In the meantime, the cashier will get another bagger or bag groceries themselves. In every grocery store I go to, I'm asked if I would like "help out to my car" 9 times out of 10. As far as urban areas, I live in St. Louis. It was also this way in San Diego and many stores in LA before moving here.
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  #45  
Old 05-12-2001, 09:14 AM
Hazel Hazel is offline
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Ok, Turbo, got it. I sure never encountered this in Manhatten. Grocery stores don't have parking lots. People are walking to their apartments. I don't encounter it in the suburbs, either, although many of the stores do have parking lots.
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  #46  
Old 05-12-2001, 07:04 PM
squib squib is offline
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Handing you the receipt:

This is better than in the bag. In the old days, I paid with cash or a check, and I didn't care about the receipt. Now, I pay with a debit card, and I need the receipt, or at least the bottom portion of the receipt, which brings me to the next point.

Circling my "savings" on the receipt:

Knock it off! I use the receipt later to enter the amount I spent into my check register. It's hard enough searching through all the dense-pack, dot-matrix, pale lavender, weak-ass ink cartridge printout for the date and amount without the clerk circling the single most useless piece of information on there short of "Thank you for shopping . . ." in red ink.

Also on the date and amount:

Cut to the chase. Put the date and amount next to each other on the receipt please. I want to tear off the bottom two inches of the receipt, stick it in my wallet and toss the other six to twelve inches of receipt in the bag where I won't have to deal with it ever again.

On management requiring the receipt:

I always wondered about that practice. And then somebody explained the rationale. It prevents the cashier from pocketing the cash without registering the transaction. This is the only reason that makes sense to me why they would go so far as to give the customer a price-break incentive to make a big deal about not getting a receipt so I tend to believe it.
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  #47  
Old 05-13-2001, 03:21 AM
Rilchiam Rilchiam is offline
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Re: An Aside

Quote:
Originally posted by Pariah
Disclaimer: This has nothing to do with the clerks themselves.

The clerk placed the receipt in my hand, circled a number at the bottom of the receipt and proudly proclaimed:

“And here’s the money you saved today!”...Rationally, I grasp the concept:...

[complex socioeconomic analysis]

...I highlight the Grand Total and reply “And here,” (circle!) “Is what I spent.”
I'm thinking of that scene from Cable Guy:

"They didn't have utensils in medieval times but they had Pepsi?"

"Dude, I got a lotta tables."
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  #48  
Old 05-13-2001, 12:13 PM
bernse bernse is offline
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This drives me up the fucking wall. What burns my ass is when they hand the reciept with the paper change (bills). The almost forces me to put the damn thing in my wallet. My damn wallet has more reciepts in it than money for christs sakes! This may work well for a woman, whom generally have a purse and/or a larger wallet. I usually ask them to put it in the bag but sometimes they beat me to it and mix it up with the change already.

Damn! I am getting pissed off now just typing this!
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  #49  
Old 05-13-2001, 02:02 PM
Juniper200 Juniper200 is offline
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Well, this woman carries a trifold wallet in her hip pocket, and she's about ready to start smacking clerks who hand the receipt back with the bills.

Listen clerks. My wallet is not a receipt storage center. Handing me the receipt with the bills means that I have to put them away seperately, taking care not to spill cash and coins all over the place. You are only holding up your own line by doing this, so next time, listen to me when I tell you to put the receipt in the bag!!

Thank you for your attention to this matter.
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  #50  
Old 07-26-2012, 04:58 PM
sweetchariot sweetchariot is offline
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Quote:
Originally Posted by Hazel View Post
Okay, here's how it used to work. The cashier rang up your purchases, then hit "total". The register spit out a receipt, which was put in the bag with your purchases. Which is where it belongs! You paid, and got you change.

But then someone came up with a new development in cash registers. Now, when you pay, the cashier enters the amount you gave him/her, and the register shows what the change should be, then the recipt pops out and is, invarably, handed to you along with your change.

It seems to me that the handing-the-customer-the-receipt thing started happening because with the tell-the-cashier-what-change-to-give registers, the receipt pops out too late in the transaction, after the bag is already filled and handed to the customer.

I don't like this. I want the cashier to put the receipt in the bag where it belongs, and not bother me with it.

And when it comes to purchases which are not being put in bags, such as buying one candy bar, one ice cream bar, one newspaper, one magazine, or the like -- I don't want to be given a receipt at all. It used to be standard practice not to issue receipts for purchases like this, but lately, if I buy a magazine or candy bar at a newstand, I'm handed a receipt. What am I supposed to do with it, Mr. or Ms. Cashier? Huh? When the single item I've purchased is not going into a bag? Actually, I realize that the cashiers are just following policies set by someone higher up; I wish the policy setters would re-think this. Who would want a receipt for the purchase of one ice cream sandwich, or one newspaper? Or even an ice cream sandwich, a newspaper, and a magazine?

I think that these registers that tell cashiers how much change to dispense were a really bad idea. They're a classic example of "fixing" a problem that didn't exist. What cashier needs to be told what change to dispense? Making change is extreamly easy. It does not involve "doing arithmetic in your head" -- all you need is to know how to do is count. Just count. All the cashier has to do to make change is count from the amount of the sale to the amount of the bill tendered. Anyone can do this; anyone can learn it in minutes.
Boy...I am totally thinking opposite of you...for every purchase I make with a debit card, I want a receipt...I don't care if it's a 1.00 or 100.00, I want a receipt, and I am tired of the cashiers now asking if I want one. I gave you money, now I want a receipt for my transaction. Stop asking me, and act like a Customer Service aide is supposed to do...take care of the customer!

And sticking it in the bag...NO WAY!!! Receipts stuck in bags can get thrown out by accident with the bag. I want it handed to me with my change so I can stick the receipt in my check book, to be logged at a later date with my other debit card transactions!
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