Hah!
My university has a VPN setup that allows students and faculty to gain aaccess to the library’s subscription-only databases from home, or on the road.
I’m no tech genius, but i’ve learned a bit about computers over the past few years, and i’m also very good at following instructions if it’s something that is new to me.
I tried to set up the VPN client on my home computer. I followed the instructions to the letter, and everything seemed to be going smoothly. Downloaded the program, installed, restarted, had my router properly configured, everything.
Start the program and it asks for my username and password. Everything is looking good. I key them in and hit “Connect.” It searches for a while and then asks for my password again. This doesn’t look good. I enter the password again, but after a few seconds it gives me an error message saying that it is unable to connect to the remote VPN server.
So i contact tech support. The first level of tech support, of course, cannot help me. They have never once been able to help me. So they take my number, generate a ticket, and someone else calls me back later. This next person tells me that they don’t support the VPN software. I say “WTF? This is university-provided software that is designed to let me gain access to a university-provided service, and you’re telling me that university tech support can’t even help me get it set up?” Well, she can’t help me, but she asks me to send her a screen shot of the error message, and she’ll pass it on to someone else.
A few days later i get another call, from a different guy. I can tell, just by listening to him ask questions and talk about my problem, that this guy knows what he’s talking about. But then comes the bad news:
Despite the fact that this VPN software is provided specifically for installing on home computers, for the express purpose of allowing access to the library databases from home, the VPN software and server have been set up so that they will not function if the home user is using a software firewall. And disabling your firewall is not enough. If the VPN software even detects that there is a firewall installed, it will not function. According to the tech guy, this is because of “security concerns,” although he couldn’t or wouldn’t say exactly what security concerns might arise from me having Sygate Personal Firewall on my computer.
How stupid is this? The system is designed specifically for home users. If home users are smart, they will have a firewall installed. And the VPN client is specifically engineered so it won’t work with a firewall. Brilliant!