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-   -   Ever send back warranty registration cards? (https://boards.straightdope.com/sdmb/showthread.php?t=880220)

DCnDC 08-10-2019 05:35 PM

Ever send back warranty registration cards?
 
They come with pretty much everything you buy that has any sort of warranty.

It's my understanding that in like 99% of cases, you don't really need to send in the card for the warranty to be valid, and most likely the card is simply a data collection tool.

That said, personally I don't think I've ever filled out and sent back a warranty registration card. Not even for those reasons, it's entirely just laziness. :p

You?

Beckdawrek 08-10-2019 05:36 PM

Of course. I'm anal about things like this. It's a cross I bear:(

aceplace57 08-10-2019 05:42 PM

I do for big ticket items like my HVAC system.

Used to send in all warranty cards until I learned it was a marketing tool.

kopek 08-10-2019 08:04 PM

Depends on the item and its value most of the time. Although if its a item I really like, even though cheap, I will sometimes fill them out and return them. It gives me a sense of saying "I value your product".

Dewey Finn 08-10-2019 08:23 PM

Either my parents did or I did on their behalf, decades ago, but not recently.

aceplace57 08-10-2019 08:44 PM

Yup, any small 1970's appliance like a blender, toaster, or microwave had a warranty card to fill out and mail.

The sales receipt was stapled to the manual and put away in a drawer.

I was usually tasked with that job in my family.

chappachula 08-11-2019 06:20 AM

May I add another question to this thread?

For those of you who bothered to mail the warranty registration card: did you ever actually put it to use?
'Cause I don't think I've ever repaired any small appliance that was within the warranty period.




On the other hand, for major stuff--the washing machine, the fridge--I have an annual service contract. It doesn't save much money, but it does give me a little peace of mind...It makes the company treat me well, so that I can get a technician to my house on the same day, or the next morning..

Joey P 08-11-2019 06:43 AM

Many, many years ago I did. Mostly because many of them threatened you with not giving you warranty coverage if it wasn't filled out. Then i remember hearing something about that not being legal. IIRC, a company can extend warranty coverage for returning their card, but they can't deny anyone coverage for not filling it out.
Nowadays, the only thing I do is go on online and register any products that I'm either concerned may need warranty repair at some point down the line (this way I don't have to keep track of my receipt) or that I'm concerned could be subject to a recall and I want to make sure the business can get a hold of me in that case.

DorkVader 08-11-2019 09:24 AM

Oddly, I don't recall seeing a warranty card with anything I've purchased since I bought a new washer and drier nearly ten years ago. Maybe I'm just not paying attention? Sometimes I do, for durable things that are costlier(such as my washer and drier) for other things like a hand held game console or a blender perhaps, not so much.

Mallard 08-11-2019 09:31 AM

I don’t think many use cards anymore but are done online. When the questions are clearly about tying the product to your purchase, those I answer but those questions about age groups, income, numbers in household etc are clearly about marketing so I ignore those.

The last thing I want to risk is needing warranty service and getting “sorry we have no record of your purchase”.

jnglmassiv 08-11-2019 04:33 PM

Fifteen years go, I was at a manufacturer of home use, retail products for my work. I don't want to be too specific but imagine any product available at Walmart or Target, like a basketball or a lawn chair. Near the receiving dock was a room that held basically all of the consumer correspondence. There was a huge pile of warranty cards piled up, most filled out with hurky-jerky elderly handwriting. I didn't even work there but it was clear that these were meaningless and would be soon tossed.

carrps 08-11-2019 05:23 PM

I answered "sometimes" because my actual answer wasn't an option, eg. I go online and register there 99% of the time.

TokyoBayer 08-11-2019 06:21 PM

Quote:

Originally Posted by chappachula (Post 21799730)
May I add another question to this thread?



For those of you who bothered to mail the warranty registration card: did you ever actually put it to use?

It happened to my friend. I had helped him install a microwave oven under a counter. Apparently, they had a product recall and he was contacted by the manufacturer. The manufacturer replaced the oven for him.

Mean Mr. Mustard 08-11-2019 08:33 PM

Quote:

Originally Posted by chappachula (Post 21799730)
May I add another question to this thread?

For those of you who bothered to mail the warranty registration card: did you ever actually put it to use?
'Cause I don't think I've ever repaired any small appliance that was within the warranty period...

I recently had my bathroom re-done. The contractor saved the warranty cards for the fixtures and said it would be a good idea for us to send them in.

Of course the bathroom faucet stopper malfunctioned and needed replacing. When I called Kohler about it, the support person immediately asked me if I had registered the product.

I received outstanding service; they sent out a replacement part with no other verification (or returning the defective part) needed.

I don't know if it was because I had filled out the card, or they just have great customer service.


mmm

Saintly Loser 08-11-2019 08:53 PM

Quote:

Originally Posted by chappachula (Post 21799730)
May I add another question to this thread?

For those of you who bothered to mail the warranty registration card: did you ever actually put it to use?
'Cause I don't think I've ever repaired any small appliance that was within the warranty period.

Yes. An air conditioner I bought less than a year ago failed earlier this summer. It was a very expensive, in-wall, huge unit, big enough to cool an entire loft-style apartment.

It wasn't actually mine -- I bought it for my elderly father's apartment, using my credit card. I paid myself back from his bank account (I have his POA). But as far as Friedrich was concerned, it was mine.

Gotta say, Friedrich was fantastic about the whole thing. Turned out the circuit board (I guess it's sort of the motherboard) had failed. Non-repairable. They sent someone the next day who swapped in a new board, and all was well. The unit is running fine.


Quote:

Originally Posted by chappachula (Post 21799730)
On the other hand, for major stuff--the washing machine, the fridge--I have an annual service contract. It doesn't save much money, but it does give me a little peace of mind...It makes the company treat me well, so that I can get a technician to my house on the same day, or the next morning..

I wish I had a contract like that. I have three weird A/C units in my apartment. Actually, they're not air conditioners, they're some kind of heat pump, and pump heat into water pipes. So they can be mounted on/in internal walls, as long as there's plumbing there. And they're expensive to fix.

I didn't have much (any) choice in using these units, or obtaining a service contract. I moved into a new construction apartment building. We bought the place, it came with the units. Also with a washer and dryer, which sucked. They had to be replaced within a couple of years.

california jobcase 08-12-2019 07:09 PM

I voted sometimes, depending on the item.

This is a true story:

I bought a TV at Walmart. It is a Hisense brand 42" smart TV. Its Netflix/internet capability quit working. I called the customer service number. The lady talked me through a couple of things that didn't fix it. She asked if I had the receipt handy so I could state the date of purchase. I did not. She asked my name and address. She looked up the warranty card info I sent in and then she set up a date for the repairman to come to my house. Repair guy comes and replaces the mother board. TV is fixed.

I did find the receipt the next day, but sending in the card sure smoothed things over.

Balthisar 08-12-2019 08:10 PM

My HVAC installer did it on behalf for my HVAC system, but otherwise, I only do it for potentially dangerous baby stuff, because I have a potentially dangerous baby now.

bump 08-12-2019 09:52 PM

Quote:

Originally Posted by TokyoBayer (Post 21800630)
It happened to my friend. I had helped him install a microwave oven under a counter. Apparently, they had a product recall and he was contacted by the manufacturer. The manufacturer replaced the oven for him.

That's why I've done it, but generally for large/medium appliances only. I have to admit I haven't been terribly motivated to go fill out the warranty card for my $15 electric knife or $12 pancake griddle.

iamthewalrus(:3= 08-13-2019 04:29 PM

I've had stuff repaired under warranty, but they always just care about when/where I bought it. The warranty card has never come up. Buying stuff online as much as possible goes a long way there, since I have an itemized receipt in a searchable email.

Joey P 08-13-2019 04:33 PM

Quote:

Originally Posted by Mean Mr. Mustard (Post 21800764)
I recently had my bathroom re-done. The contractor saved the warranty cards for the fixtures and said it would be a good idea for us to send them in.

Of course the bathroom faucet stopper malfunctioned and needed replacing. When I called Kohler about it, the support person immediately asked me if I had registered the product.

I received outstanding service; they sent out a replacement part with no other verification (or returning the defective part) needed.

I don't know if it was because I had filled out the card, or they just have great customer service.


mmm

I'm surprised they asked if it was registered. Any time I've had a problem with a Moen product, I just send an email with a few pictures and short description of the issue and new parts or replacement product show up a few days later. No proof of anything required, other than proving that you actually have the product in the first place.

begbert2 08-13-2019 05:00 PM

I'm a Never. I haven't bought hardly anything in the way of hardware - I'm in an apartment that came with its kitchen appliances installed. My car has a warranty, but I bought it from a dealer and didn't fill out a card. My computer was built by my brother and didn't come with a card.

My projector, dvd player, and so on may have come with cards, but I haven't bothered. In my experience when something like that dies it's usually been long enough that it's time to buy a new one. It ain't like warranties cover the bulbs, after all.


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