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Old 09-30-2016, 12:25 PM
MrAtoz MrAtoz is offline
Join Date: Mar 2001
Posts: 1,272
Originally Posted by LSLGuy View Post
What do you suppose is the function of every receptionist at every hotel and large corporate office in the land? That person has a fancy phone and distributes incoming calls on a shared main number to the appropriate extensions. Functionally speaking that's a PBX even if it doesn't have those pre-1960s plugs and wires.

Even systems with auto-attendants ("press 1 for accounting, 2 for reservations, 3 for the dining room, ...") still have a person backstopping the whole thing (" ..., or press 0 or stay on the line to speak to an operator.").

That person is, by definition, a PBX operator.
I see. Thanks for the explanation.

I knew receptionists and administrative assistants have snazzy phones with multiple lines to receive and dispatch calls, of course (the administrative assistant in our department has one on her desk!). I didn't know whether they still use the term "PBX" for that kind of thing.