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Old 06-27-2018, 05:06 PM
Whack-a-Mole's Avatar
Whack-a-Mole is offline
Join Date: Apr 2000
Location: Chicago, IL USA
Posts: 20,968
Originally Posted by Ann Hedonia View Post
Iíve never had any problem getting through to a live person when I have an Amazon issue. They have all been well-informed and empowered to offer help such as refunds and account credits. And they have all been fluent in American English. Usually I request that they call me and the callback always comes within a few seconds. Sometime I just donít feel like talking so I use the text-based chat. But this is one of the things that has always differentiated Amazon from the other large companies I do business with.
Same here.

I usually use the chat function and get a person in less than a minute.

I have always been amazed at how easy Amazon makes it to sort a problem. They never, ever seem in "find a way to screw the customer" and have always made it right.

It is the #1 reason I shop with them as much as I do. It seems everyone else makes it hard to do business with them. Amazon makes it easy.