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Old 06-25-2018, 12:01 PM
Ann Hedonia's Avatar
Ann Hedonia is offline
Join Date: Apr 2009
Posts: 3,483
Originally Posted by razncain View Post
That happened to me once too, it's easy to do the way it is set up. Was out a bit of time to straighten it all out, but was one of the few times I was able to get through to a live person, and they were understanding enough to refund me back the prime charges too.
Iíve never had any problem getting through to a live person when I have an Amazon issue. They have all been well-informed and empowered to offer help such as refunds and account credits. And they have all been fluent in American English. Usually I request that they call me and the callback always comes within a few seconds. Sometime I just donít feel like talking so I use the text-based chat. But this is one of the things that has always differentiated Amazon from the other large companies I do business with.