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Old 10-14-2019, 10:02 AM
minor7flat5's Avatar
minor7flat5 is offline
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Join Date: Sep 2002
Location: Trenton, NJ
Posts: 5,088
The fast food kiosks that are increasingly popular...

One in four times the thing is out of paper, so I don't get a receipt--no proof I ever paid, no way to know my number when it is called. That's flaky hardware and inattentiveness of the staff, but not necessarily bad design.

However...when it works correctly, I still have to go to the counter to ask for my cup even though I paid at the kiosk--a design flaw in their system. This is bad design.
What is the advantage to the customer if by design they still have to spend five minutes trying to get the attention of any random worker who passes close to the register?