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Old 09-06-2019, 11:13 AM
JcWoman is offline
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Join Date: Dec 2014
Location: Virginia
Posts: 2,048
One of the things that come with running an eCommerce business is having to deal with international orders that are damaged by customs/postal inspectors. I approach those as an opportunity to show off my excellent customer service. At the same time (and not shown to my customers) it irritates the heck out of me. I understand that sometimes they need to open the box to check for illicit goods or drugs or whatever. I've even started taping the shipping label to the side of the box instead of over the flaps so they can cut the box open without damaging the label.

But can they please NOT randomly throw parts of the products willy-nilly into the shipment box like total apes when they're done? (Just got a complaint that a charging cord was missing and the customer also said that the product didn't arrive in the retail packaging that I know I shipped it in.)