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Old 08-11-2019, 08:33 PM
Mean Mr. Mustard's Avatar
Mean Mr. Mustard is offline
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Join Date: Dec 2009
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Quote:
Originally Posted by chappachula View Post
May I add another question to this thread?

For those of you who bothered to mail the warranty registration card: did you ever actually put it to use?
'Cause I don't think I've ever repaired any small appliance that was within the warranty period...
I recently had my bathroom re-done. The contractor saved the warranty cards for the fixtures and said it would be a good idea for us to send them in.

Of course the bathroom faucet stopper malfunctioned and needed replacing. When I called Kohler about it, the support person immediately asked me if I had registered the product.

I received outstanding service; they sent out a replacement part with no other verification (or returning the defective part) needed.

I don't know if it was because I had filled out the card, or they just have great customer service.


mmm