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  #251  
Old 01-08-2020, 04:57 PM
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Is there any evidence anything is being done to fix the problem? I know the site is free to me. But it is getting more and more frustrating.
To clarify it would be nice to know they tried , X,Y,Z etc.
  #252  
Old 01-08-2020, 06:50 PM
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twice in the last five minutes.
  #253  
Old 01-08-2020, 09:23 PM
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504 Gateway Time-out
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Just now. Laptop, Win 10 pro, Chrome, wifi.
  #254  
Old 01-09-2020, 01:03 PM
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since nobody will post what is being done to fix the issues I assume the answer is nothing is being done.

I guess that's OK since I don't pay to be here, but I would pay if given the chance.
  #255  
Old 01-09-2020, 01:05 PM
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I have not bitched about these things in the past, as I just figure the hamsters are having a bad day, but the board has been dragging for weeks now, with no relief in sight. Clicking on a topic may or may not take you to your destination, and sometimes I get the same 'timed out' message that others are getting. I don't need instant gratification, but eventually getting somewhere would be nice.
  #256  
Old 01-09-2020, 02:24 PM
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Everything was going swimmingly this afternoon until I opened this thread. Just a long delay, no 50x error.

Not the first time this has happened with this thread. Hmmm.
  #257  
Old 01-09-2020, 02:31 PM
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Does anyone here understand the logs from a de-bugger tool like Fiddler? I have it installed and I just had another error message when taking too long to compose a post. This is the latest part of the log.

I am just a computer operator type. But it looks to me like a SDMB server issue. If anyone is more familiar with these tools, please explain what the log means.

http://fiddler2.com/r/?FiddlerLog for details.

10:15:31:4105 Fiddler Running...
10:15:31:7073 Windows 8+ AppContainer isolation feature detected.
10:16:35:1318 HTTPSLint> Warning: ClientHello record was 418 bytes long. Some servers have problems with ClientHello's greater than 255 bytes. https://github.com/ssllabs/research/...ke-Intolerance
10:16:35:1318 HTTPSLint> Warning: ClientHello record was 418 bytes long. Some servers have problems with ClientHello's greater than 255 bytes. https://github.com/ssllabs/research/...ke-Intolerance
10:17:48:6661 [Fiddler] No HTTP request was received from (microsoftedgecp:8448) new client socket, port 50810.
10:20:24:5266 [Fiddler] No HTTP request was received from (microsoftedgecp:6836) new client socket, port 50871.
10:21:46:5110 [Fiddler] No HTTP request was received from (microsoftedgecp:6296) new client socket, port 50942.
10:22:36:4148 HTTPSLint> Warning: ClientHello record was 421 bytes long. Some servers have problems with ClientHello's greater than 255 bytes. https://github.com/ssllabs/research/...ke-Intolerance
10:22:36:7741 HTTPSLint> Warning: ClientHello record was 413 bytes long. Some servers have problems with ClientHello's greater than 255 bytes. https://github.com/ssllabs/research/...ke-Intolerance
10:22:36:8053 HTTPSLint> Warning: ClientHello record was 413 bytes long. Some servers have problems with ClientHello's greater than 255 bytes. https://github.com/ssllabs/research/...ke-Intolerance
10:25:11:2068 HTTPSLint> Warning: ClientHello record was 413 bytes long. Some servers have problems with ClientHello's greater than 255 bytes. https://github.com/ssllabs/research/...ke-Intolerance
10:29:20:9077 HTTPSLint> Warning: ClientHello record was 413 bytes long. Some servers have problems with ClientHello's greater than 255 bytes. https://github.com/ssllabs/research/...ke-Intolerance
10:30:01:6542 HTTPSLint> Warning: ClientHello record was 421 bytes long. Some servers have problems with ClientHello's greater than 255 bytes. https://github.com/ssllabs/research/...ke-Intolerance
10:50:26:1107 HTTPSLint> Warning: ClientHello record was 421 bytes long. Some servers have problems with ClientHello's greater than 255 bytes. https://github.com/ssllabs/research/...ke-Intolerance
10:59:05:8985 HTTPSLint> Warning: ClientHello record was 421 bytes long. Some servers have problems with ClientHello's greater than 255 bytes. https://github.com/ssllabs/research/...ke-Intolerance
10:59:06:6955 HTTPSLint> Warning: ClientHello record was 413 bytes long. Some servers have problems with ClientHello's greater than 255 bytes. https://github.com/ssllabs/research/...ke-Intolerance
11:02:44:0441 HTTPSLint> Warning: ClientHello record was 413 bytes long. Some servers have problems with ClientHello's greater than 255 bytes. https://github.com/ssllabs/research/...ke-Intolerance
11:02:44:1843 HTTPSLint> Warning: ClientHello record was 413 bytes long. Some servers have problems with ClientHello's greater than 255 bytes. https://github.com/ssllabs/research/...ke-Intolerance
11:04:28:8781 HTTPSLint> Warning: ClientHello record was 413 bytes long. Some servers have problems with ClientHello's greater than 255 bytes. https://github.com/ssllabs/research/...ke-Intolerance
11:09:07:3861 HTTPSLint> Warning: ClientHello record was 384 bytes long. Some servers have problems with ClientHello's greater than 255 bytes. https://github.com/ssllabs/research/...ke-Intolerance
11:12:43:9739 HTTPSLint> Warning: ClientHello record was 421 bytes long. Some servers have problems with ClientHello's greater than 255 bytes. https://github.com/ssllabs/research/...ke-Intolerance
  #258  
Old 01-09-2020, 02:39 PM
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Looks like it could be Long Handshake Intolerance. Whatever the hell that is. Or maybe not. SOMEBODY on this board should be able to use one of these tools to point in the general direction of the problem.

https://github.com/ssllabs/research/...ke-Intolerance
  #259  
Old 01-09-2020, 02:45 PM
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they should be able to find the problem if they want to. It's not a money issue, there are many free tools to monitor website performance.
  #260  
Old 01-09-2020, 03:26 PM
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Are there any apps or tools that can speed things up on the user's end?
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Last edited by atimnie; 01-09-2020 at 03:27 PM.
  #261  
Old 01-10-2020, 03:02 AM
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504 Gateway Time-out

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  #262  
Old 01-10-2020, 03:17 AM
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^^^ Ten minutes later, me too. I tried a different browser, same thing.
  #263  
Old 01-10-2020, 09:54 AM
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Error: Server Error

The server encountered a temporary error and could not complete your request.
Please try again in 30 seconds.


Caused a thread games double post here: https://boards.straightdope.com/sdmb...1#post22073431

Damn!

I posted the first, got the error, then reloaded the thread and saw that I lost my post.

Damn!

So I recomposed my post and posted it. That's when I saw my original post DID hit. Wow. And...

Damn!
  #264  
Old 01-10-2020, 10:12 AM
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Quote:
Originally Posted by atimnie View Post
Are there any apps or tools that can speed things up on the user's end?
I'm no expert, but from what I've been reading through the links in this thread ... it seems that these errors are:

a) very strictly server-side (e.g. whatever server on which the SDMB physical files reside) and also ...

b) completely unrelated to anything regarding the clients (us SDMB users, and out various computer & software configurations).

...

However. I have noticed that a handful of the same users keep coming into this thread reporting this issue over and over. I realize that many users may get an intermittent 504 error and shrug it off, never to post about it here. But still. Even though these errors are supposed to be independent of whatever is happening on the users' end ... the concentration of complaints (as opposed to breadth) at this point makes me curious.
  #265  
Old 01-10-2020, 10:17 AM
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Error: Server Error

The server encountered a temporary error and could not complete your request.
Please try again in 30 seconds.
One thing I am 90% sure about (and 10% unsure about ):

This is a different thing than the 502/504 errors and could very well be on your side.

...

I haven't seen but one 504 error this calendar year. Rather, my experience with the board in recent days has been more like what ftg and Chefguy reported in their most recent posts upthread: general, nondescript sluggishness.

But for me, even that sluggishness is not all the time. Not even all that often in recent days. Things -- right now -- seem pretty much OK in regards to opening threads here, posting, etc.
  #266  
Old 01-10-2020, 10:56 AM
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However. I have noticed that a handful of the same users keep coming into this thread reporting this issue over and over. . .
I've mentioned a couple of times that the problem doesn't happen to me very often. I first joined this thread in December when I was getting timeouts. Since then, I've had only a few actual errors, with slow response a little more often than that. I've had no problems at all over the past few days.

If the problem really is on the server, maybe there's an issue with user authentication that affects some users more than others. Maybe it's a problem with cookies.
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  #267  
Old 01-10-2020, 12:16 PM
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any news of a fix? Bueller ? Anyone? Bueller?
  #268  
Old 01-10-2020, 12:54 PM
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504 Gateway Time-out
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I gotta say, whatever emergency fix was done over the holidays didn't work very well.
  #269  
Old 01-10-2020, 12:57 PM
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If it was a holiday fix, seems to be some debate on that.
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  #270  
Old 01-10-2020, 01:05 PM
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they should be able to find the problem if they want to. It's not a money issue, there are many free tools to monitor website performance.
And between all of us we're probably using them and calling in a few geek-friends as well. But, like my other computer, Vb is really really old and showing its age and compared to more modern systems it just has bugs that are hard to fix. And I don't think anyone has a financial interest in going after them. It may be - may, not sure - that TPTB will have to go Platform Shopping again some time in the next year or so. Or the rest of us will have to get used to hitting refresh a lot.

But whatever the case, I have no doubt volunteer time and a lot of effort is being spent.
  #271  
Old 01-10-2020, 02:04 PM
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504 Gateway Time-out
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I gotta say, whatever emergency fix was done over the holidays didn't work very well.
There was a period of 1-2 days where nobody reported errors, IIRC. Maybe 2 weeks ago.
  #272  
Old 01-10-2020, 02:05 PM
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502 Server Error
Error: Server Error
The server encountered a temporary error and could not complete your request.
Please try again in 30 seconds.


Just now in Thread Games. Win 10, Chrome, laptop. (sigh)
  #273  
Old 01-10-2020, 03:47 PM
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There was a period of 1-2 days where nobody reported errors, IIRC. Maybe 2 weeks ago.
Sometimes people don't report them all the time.

I have the hanging for minutes on end, with no error message all the time here.

A half dozen times a day. But I don't report them all day long.
  #274  
Old 01-10-2020, 04:34 PM
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This board has almost become unusable for me - over the last week I've been getting so many 502/504's (doesn't matter what time of day).
I'm giving up a lot more quickly, now, and just surfing elsewhere.
  #275  
Old 01-11-2020, 09:52 AM
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Doesn't seem to be certificate-related but there's this odd thing going on.

There's a random process going on where in some threads the new posts are properly marked and in other threads they are shown as old posts. No pattern to it at all.

Click on 10 threads, 4 will be properly marked, 6 won't be. Age of new posts, thread, etc. doesn't matter.
  #276  
Old 01-11-2020, 05:27 PM
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I'm no expert, but from what I've been reading through the links in this thread ... it seems that these errors are:

a) very strictly server-side (e.g. whatever server on which the SDMB physical files reside) and also ...

b) completely unrelated to anything regarding the clients (us SDMB users, and out various computer & software configurations).

...

However. I have noticed that a handful of the same users keep coming into this thread reporting this issue over and over. I realize that many users may get an intermittent 504 error and shrug it off, never to post about it here. But still. Even though these errors are supposed to be independent of whatever is happening on the users' end ... the concentration of complaints (as opposed to breadth) at this point makes me curious.
Nope. I'm getting them too. Last night, I couldn't log on to the site from my phone - the message was that my phone's time was wrong, and would I like to adjust it? I got that message at 08:59:17 EST. And my computer's clock read: 08:59:17 EST.
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  #277  
Old 01-11-2020, 11:39 PM
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Sometimes people don't report them all the time.

I have the hanging for minutes on end, with no error message all the time here.

A half dozen times a day. But I don't report them all day long.
Of course, just because people have not reported the problem, it doesn’t mean the problem hasn’t been occurring. But it might mean that. And when people do report the problem, it is data
  #278  
Old 01-12-2020, 06:04 AM
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I'm sure there are plenty of posters like me who only wander into ATMB when things get really, really bad.

Also, I've been able to access the board through email links since yesterday afternoon. It seems to be pretty snappy now.
  #279  
Old 01-13-2020, 11:47 AM
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Nope. I'm getting them too. Last night, I couldn't log on to the site from my phone - the message was that my phone's time was wrong, and would I like to adjust it? I got that message at 08:59:17 EST. And my computer's clock read: 08:59:17 EST.
That particular "phone time is wrong" error was due to the SDMB's site certificate expiring. It was a different thing from the 504 errors.
  #280  
Old 01-13-2020, 04:11 PM
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What's the point in having an edit function when the site is so slow it just sits there till the clock runs out?
  #281  
Old 01-13-2020, 04:35 PM
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I'm seeing fewer posts here. Have things gotten better, or are people just tired of complaining?
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  #282  
Old 01-13-2020, 05:50 PM
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A little of both, I think.
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  #283  
Old 01-14-2020, 12:40 AM
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A little of both, I think.
Same here.

But I just got a 502.

502 Server Error

Error: Server Error

The server encountered a temporary error and could not complete your request.
Please try again in 30 seconds.
  #284  
Old 01-14-2020, 12:49 AM
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15 second delay on posting, then a 504 error after another 60 seconds.
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  #285  
Old 01-14-2020, 02:15 PM
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no real point in complaining since it's pretty clear nothing is being done to fix the problem.
  #286  
Old 01-14-2020, 03:24 PM
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I'm seeing fewer posts here. Have things gotten better, or are people just tired of complaining?
Hard to know for sure. I can say things have gotten better for me, personally. Board has seemed back to normal for about the past week or so.

What I find strange is that the 502s and 504s are supposed to be (I thought) strictly server-side ... so if they are still going on, all user should be experiencing them at about the same rate. But it seems clear that almost all SDMB users have stopped experiencing those errors. So how can a server-side error present itself to only a select few board users?

I am quite sure I'm missing something integral here.

...

If the problem seems to be not getting fixed ... it may well just be that the problem has been seen as almost totally disappearing. Hard to fix a problem that you can't replicate. Alternatively: the fix worked for the most part, but left some small group of users behind somehow.
  #287  
Old 01-14-2020, 03:25 PM
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Rate of error matters, too.

Those of you still seeing the 502s/504s ... are you seeing them constantly, or only once or twice a day? And how long are you on the boards per day, on average?
  #288  
Old 01-14-2020, 03:30 PM
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Ha! I just got a 502. Serves me right, I guess.

But really ... I just hit the back button and re-click where I wanted to go. Not super-convenient, but far from a show-stopper. But like I wrote ... rate matters. If I were getting these every few clicks, then yeah -- the board will be unusable.
  #289  
Old 01-14-2020, 07:27 PM
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What I find strange is that the 502s and 504s are supposed to be (I thought) strictly server-side ... so if they are still going on, all user should be experiencing them at about the same rate. But it seems clear that almost all SDMB users have stopped experiencing those errors. So how can a server-side error present itself to only a select few board users?
I said once before that it could have something to do with user authentication. That's all I can think of.
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  #290  
Old 01-14-2020, 09:56 PM
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I've gotten server timeouts all day today, maybe 6-8 times.
  #291  
Old 01-14-2020, 10:10 PM
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duplicate post due to another gateway timeout.

Last edited by Aspenglow; 01-14-2020 at 10:12 PM.
  #292  
Old 01-14-2020, 10:11 PM
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I've suffered a flurry of these over the past 30 minutes, including trying to post this.
  #293  
Old 01-14-2020, 10:11 PM
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Same here.
  #294  
Old 01-15-2020, 08:58 AM
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Just hit me that this site has ads. Where is that money going if not to fix problems?
  #295  
Old 01-15-2020, 09:36 AM
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... I just hit the back button and re-click where I wanted to go. Not super-convenient, but far from a show-stopper. But like I wrote ... rate matters. If I were getting these every few clicks, then yeah -- the board will be unusable.
I just wait a bit and then hit refresh. I don't usually bother to post about it unless it's happening frequently. I've usually got a batch of pages going at once, so I'll just read one of the others in the meantime -- or do something I actually ought to be doing.

I haven't had any that I can think of in the last couple of days.
  #296  
Old 01-15-2020, 01:03 PM
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Seriously, what the fuck?

It's been happening constantly, and hitting the back button or refresh is the last thing I want to do while struggling to fix all the autocorrect errors while writing posts on my tablet.

My annoyance level with this is rapidly growing.
  #297  
Old 01-15-2020, 01:05 PM
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What's the point in having an edit function when the site is so slow it just sits there till the clock runs out?
Exactly what pissed me off a couple minutes ago.
  #298  
Old 01-15-2020, 02:18 PM
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If I ran/owned this site I would be very embarrassed how bad it runs. But I guess the owner doesn't care.
  #299  
Old 01-15-2020, 03:15 PM
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Hard to know for sure. I can say things have gotten better for me, personally. Board has seemed back to normal for about the past week or so.

What I find strange is that the 502s and 504s are supposed to be (I thought) strictly server-side ... so if they are still going on, all user should be experiencing them at about the same rate. But it seems clear that almost all SDMB users have stopped experiencing those errors. So how can a server-side error present itself to only a select few board users?

I am quite sure I'm missing something integral here.

...

If the problem seems to be not getting fixed ... it may well just be that the problem has been seen as almost totally disappearing. Hard to fix a problem that you can't replicate. Alternatively: the fix worked for the most part, but left some small group of users behind somehow.
I'm still getting them, and I suspect most users are too.
  #300  
Old 01-15-2020, 04:03 PM
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If I ran/owned this site I would be very embarrassed how bad it runs. But I guess the owner doesn't care.
You really shouldn't ascribe motive to the owner of anything, especially something in the corporate world.

This is always a negative kind of observation: No one ever says "Oh, this site works great, the owner must really love us."

It's not personal at all. That doesn't mean the owner wants you to suffer or is indifferent to the experience you're having. It means there are difficulties here that have not yet been surmounted.

Things have not been great lately. The situation is being looked at and worked on. Your patience is sorely tried, I know, but I'm asking you to hang in there.

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