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Old 02-12-2020, 10:51 AM
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Amazon Prime Streaming


Does anyone else have this issue?

When I watch anything from Amazon Prime on my TV it's terribly blurry. Sometimes it clears up after a while but sometimes not. I've been trying to watch Chicago PD and it's blurry 80% of the time.

If I watch it on my Fire tablet it's as clear as can be. I don't have any issues with Netflix on my TV. That's always clear.
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Old 02-12-2020, 10:57 AM
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No. HD all the time. A blip maybe once in a blue moon, but it is clear 99% of the time.

My grievance would be that they air a Prime Streaming ad sometimes before their show, even if it is skippable. I freaking pay for the service, I expect a Netflix-style no-ad experience.
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Old 02-12-2020, 11:30 AM
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No issues here, and I spent several hours both yesterday and Monday re-watching House via Amazon Prime Streaming (it isn't on Netflix; I was pleasantly surprised to discover that it was part of my Prime subscription).

Like Mahaloth, I'm vaguely annoyed by the ads for other Prime shows -- which, in my case, appear before every episode. I generally can't be bothered to skip them, though. Oh, and also there's no way to skip the opening credits (a feature I've gotten used to from other streaming services). Still, it's better than having to pay for the show. And I like that the autoplay of the next episode starts quickly.
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Old 02-12-2020, 11:32 AM
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How are you actually watching Prime Video on your TV? Casting, Fire Stick, Roku, etc.?
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Old 02-12-2020, 11:51 AM
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Originally Posted by enalzi View Post
How are you actually watching Prime Video on your TV? Casting, Fire Stick, Roku, etc.?
That'd be my first question as well. It could be that the device isn't properly communicating the resolution to your television. Less likely if both Prime & Netflix are coming off of the same device.
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Old 02-12-2020, 11:55 AM
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I know on my phone app there's a streaming quality setting. I would see if there's a similar setting on whatever you are using to watch on TV.
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Old 02-12-2020, 12:03 PM
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Sounds like bandwidth to me. We'll see resolution loss on our smart TV when there's a lot of other activity on our wifi. It's one of the reasons I'm hoping to run ethernet to that room soon.
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Old 02-12-2020, 12:16 PM
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Amazon Prime never worked well on my older Vizio Smart TVs. I ended up on the Vizio support line and it didn't improve. Prime played perfect on computers & tablets.


I recently picked up a pair of Firesticks for Disney+ and Amazon Prime works great on the Firestick on the Vizios. They were $20 each.

Please note, not a bandwidth problem, it is a Smart TV app issue.

Last edited by What Exit?; 02-12-2020 at 12:17 PM.
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Old 02-12-2020, 12:23 PM
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I saw a report on this a few weeks ago - seemed to be related to the use of a device other than an Amazon one. Of course this immediately started a theory that Amazon was messing with people to get them to buy an Amazon device and an almost immediate denial from Amazon.
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Old 02-12-2020, 12:30 PM
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I freaking pay for the service, I expect a Netflix-style no-ad experience.
Would you pay more for the service to not have ads?
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Old 02-12-2020, 12:34 PM
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I saw a report on this a few weeks ago - seemed to be related to the use of a device other than an Amazon one. Of course this immediately started a theory that Amazon was messing with people to get them to buy an Amazon device and an almost immediate denial from Amazon.
It varies, some Smart TVs have brilliant Prime play back, even the newest Vizios do, apparently the ones with Chromecast. I understand Fire TV (Amazon), Google Chromecast devices & Roku all work well. I don't know about Apple TV or TiVo. Maybe it was one of those?

I know older Vizios don't stream Prime well. Many older Smart TVs are no longer supported by Netflix either. So far my Vizios still area, but I mainly use the Firesticks now. It looks like I got a Xmas deal and the entry level Firestick is up to $35 now. Even the Refurbs are $30. There is a $24 Roku at Amazon
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Old 02-12-2020, 12:55 PM
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seemed to be related to the use of a device other than an Amazon one.
I'm using an Apple TV with no problem. Just one data point, but still.
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Old 02-12-2020, 01:03 PM
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I'm using an Apple TV with no problem. Just one data point, but still.
My Roku works fine with Amazon Prime as well, for another data point.
  #14  
Old 02-12-2020, 01:03 PM
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I get a bit of pixelization if the scene is dark, but it usually clears up after a minute or so. I use Chrome on my laptop.

Last edited by furryman; 02-12-2020 at 01:05 PM.
  #15  
Old 02-12-2020, 02:38 PM
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The built in apps on TVs always suck. They work great at first, but give it a year and they start fucking up.

That's been my experience anyway. That's why I have a dedicated Desktop for my tv as well as a PS4.
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  #16  
Old 02-12-2020, 07:49 PM
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You're not alone


Several users have complained about problems from low resolution quality to movies stopping and restarting on Prime Videos on non-Amazon devices.
https://interestingengineering.com/i...-and-smart-tvs

Amazon is not saying anything useful except its canned troubleshooting reply.
Quote:
Restart your device
Ensure that your device or web browser has the latest updates
Ensure any external device is connected to your TV or display using a HDMI cable that is compatible with HDCP 1.4 (for HD content) and HDCP 2.2 (for UHD and/or HDR content)
Pause other internet activity especially if other devices are using the network at the same time
Check your internet connection
If you are attempting to control a device using Alexa, try to unpair then re-pair the device in the Alexa app
Disable any VPN or proxy servers
  #17  
Old 02-12-2020, 07:51 PM
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I stream Amazon Prime on my chromebook and no problems.

good luck figuring out what you need.
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Old 02-12-2020, 10:20 PM
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Prime streams fine on my Samsung Smart TV, although whatever I select almost always fails initially; appears to be a caching issue that resolves itself after a minute or so, but I'm not sure if it's the TV or my provider that's the bottleneck.
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Old 02-12-2020, 11:27 PM
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Quote:
Originally Posted by Saturn Dreams View Post
Several users have complained about problems from low resolution quality to movies stopping and restarting on Prime Videos on non-Amazon devices.
https://interestingengineering.com/i...-and-smart-tvs

Amazon is not saying anything useful except its canned troubleshooting reply.
Most of the complaints in that article seem to be about Roku. But if Amazon were really deliberately downgrading all streams via all Roku devices all the time, wouldn't we be hearing far more outcry? I wonder if it's something scummy but slightly less blatant - as in, if servers get close to capacity at peak usage times, the Roku streams get lowered in priority? Although... all the streaming services seem to have so much capacity these days I wonder how often that would happen.

I tend to think it's probably more likely to be some mundane problem rather than something sinister.

Last edited by Riemann; 02-12-2020 at 11:28 PM.
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Old 02-13-2020, 06:44 AM
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We watch Amazon Prime through our Sony Blu-ray player, and the first minute or so of whatever we watch is always horribly pixelated, then eventually the resolution clears up. But it doesn't happen when we watch Netflix on the same device, so I would have to guess it's Amazon's problem or a problem with the app on the Blu-ray player. Another thing that happens only with Amazon is that after watching about three episodes of a show, the CC will stop displaying and the app quits responding to the remote. I have to back all the way out to the home screen on the player and then restart the Amazon app.
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  #21  
Old 02-13-2020, 10:13 AM
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My grievance would be that they air a Prime Streaming ad sometimes before their show, even if it is skippable. I freaking pay for the service, I expect a Netflix-style no-ad experience.
What vexes me about Prime is that the usual sequence is, search for a movie or series, find it is available on Prime, then find it's for a rental fee only. Finding something I want to watch for just my Prime membership is rare. The last was Mr. Robot (so far).
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Old 02-13-2020, 10:18 AM
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I was hoping TRC4941 would be back by now with some more info on his issue.
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Old 02-13-2020, 10:22 AM
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I have cable TV. The cable TV remote has a Netflix button. Netflix works fine. The TV remote has both a Netflix button and an Amazon button. I would guess my TV (LG) is about 6 years old. I watch Amazon through my TV and Netflix through the cable box. So maybe my TV is too old. I haven't watched Netflix through the TV for a couple of years so I'm not sure if it would still come in clear or not. I'll try that tonight - if Netflix comes in crummy on the TV then I'm guessing it's a TV issue.

Thanks for the suggestions!
  #24  
Old 02-13-2020, 10:28 AM
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What vexes me about Prime is that the usual sequence is, search for a movie or series, find it is available on Prime, then find it's for a rental fee only.
If you mean that you're vexed because you searched for particular shows and found that they weren't free on Prime, you're just complaining that there are things that aren't free with Prime, which, duh. If you mean that you do a general search to try to find something you want to watch that's free with Prime, you ought to be able to search only in the "Included With Prime" category.
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Old 02-13-2020, 10:34 AM
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Originally Posted by TRC4941 View Post
I have cable TV. The cable TV remote has a Netflix button. Netflix works fine. The TV remote has both a Netflix button and an Amazon button. I would guess my TV (LG) is about 6 years old. I watch Amazon through my TV and Netflix through the cable box. So maybe my TV is too old. I haven't watched Netflix through the TV for a couple of years so I'm not sure if it would still come in clear or not. I'll try that tonight - if Netflix comes in crummy on the TV then I'm guessing it's a TV issue.

Thanks for the suggestions!
Keep in mind, my 5 year old Vizio plays Netflix very well and Prime poorly. So that might not prove anything.

Does the Cablebox have apps? You might be able to setup Prime on the Cablebox and that might take care of the problem.
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Old 02-13-2020, 02:55 PM
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My only quarrel with AP streaming is the damned yellow subtitling. Half the time you can't see it because of the background.
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Old 02-13-2020, 05:57 PM
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We watch Amazon Prime through our Sony Blu-ray player, and the first minute or so of whatever we watch is always horribly pixelated, then eventually the resolution clears up.
Same setup here, with the Sony Blu-ray player being fed by WiFi. The pixelated/low resolution part usually lasts about as long as the opening credits, so we just got used to it. Other streaming services (Netflix, for example) through the same device don't do this. I'd guess that it has to do with how Amazon buffers its videos (to get started and up to speed quicker?) or handshakes with the device.

The other annoying thing, though is sound dropouts here and there. Has anyone else experienced those?
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Old 02-13-2020, 06:09 PM
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My only quarrel with AP streaming is the damned yellow subtitling. Half the time you can't see it because of the background.
When you turn on subtitles there should be a setting to change the color (and also add a black background).
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Old 02-13-2020, 06:15 PM
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My only quarrel with AP streaming is the damned yellow subtitling. Half the time you can't see it because of the background.
You can edit the size, colour, and font for subtitles and even set a few presets so you can quickly change them to suit the background of whatever you're viewing.
https://www.amazon.com/gp/help/custo...deId=201567240
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Old 02-14-2020, 10:14 AM
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Keep in mind, my 5 year old Vizio plays Netflix very well and Prime poorly. So that might not prove anything.

Does the Cablebox have apps? You might be able to setup Prime on the Cablebox and that might take care of the problem.
I don't think the cable box has apps, but I will check it out. Thanks
  #31  
Old 02-14-2020, 10:33 AM
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Originally Posted by TRC4941 View Post
I have cable TV. The cable TV remote has a Netflix button. Netflix works fine. The TV remote has both a Netflix button and an Amazon button. I would guess my TV (LG) is about 6 years old. I watch Amazon through my TV and Netflix through the cable box. So maybe my TV is too old. I haven't watched Netflix through the TV for a couple of years so I'm not sure if it would still come in clear or not. I'll try that tonight - if Netflix comes in crummy on the TV then I'm guessing it's a TV issue.

Thanks for the suggestions!
You are watching Netflix through the cable box, which has a hard wired connection (the cable) back to your router. But I presume your TV is connecting via WiFi, so this is probably a connectivity/bandwidth issue. See if your TV has any sort of bandwidth measurement or signal strength indicator in the Networking setup menu.
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Old 02-14-2020, 12:22 PM
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You can edit the size, colour, and font for subtitles and even set a few presets so you can quickly change them to suit the background of whatever you're viewing.
https://www.amazon.com/gp/help/custo...deId=201567240
Yeah, but then I would have nothing to bitch about.
  #33  
Old 02-14-2020, 02:43 PM
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I have a Roku 3. TV is 2-3 years old. No cable. Netflix streams fine always. Amazon Prime starts out fuzzy, sometimes clears up, sometimes doesn't. If it doesn't resolve, I go back to Netflix. Or Hulu and put up with the commercials.
  #34  
Old 02-17-2020, 09:21 AM
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Originally Posted by muldoonthief View Post
You are watching Netflix through the cable box, which has a hard wired connection (the cable) back to your router. But I presume your TV is connecting via WiFi, so this is probably a connectivity/bandwidth issue. See if your TV has any sort of bandwidth measurement or signal strength indicator in the Networking setup menu.
I'll check this out - thanks
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