I’m happy to announce that I got to spend another of what I call “Freedom Hours.”
After going to a physiotherapist 6 weeks ago, I get a notice from my insurance telling me I received treatment. Then a letter from my insurance saying I owe money. Then a letter from them saying they paid. But then a rather sternly worded letter from the clinic saying I owed money, with a specific note saying my insurance said they weren’t paying, and that I shouldn’t contact the clinic, I should contact my insurance.
So 20min on the phone with my insurance, and they think they paid, telling me to call the clinic.
When I call the clinic, during the voice prompts they actually repeat the point about, “if there is an asterisk by a claim amount, it means your insurance won’t pay, call them instead of us.”
When I finally get through to billing, she ums and ahs over it. Then finally realizes that yes, insurance did pay. But their automated billing sends a statement anyways.
This isn’t the first time that’s happened, nor will it be the last. But should I ever disregard it, you can bet their collection agency will come after me as fast as it can.
But we can rest assured knowing the government isn’t involved, because the government sucks at doing things and would surely screw up.
ETA The part that the insurance company pays for is labeled, “Amount You Owe.”
Where else would we tolerate this? I’m going to get groceries later, can you imagine if they sent me a bill 6 weeks later for a random amount and a code that has no discernable meaning to anything I’ve eaten?!