# Add or Remove

**URL:** <https://boards.straightdope.com/t/add-or-remove/188895>\
**Category:** Factual Questions\
**Created:** [July 16, 2003, 3:34pm UTC](https://boards.straightdope.com/t/add-or-remove/188895 "2003-07-16T15:34:23Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Phage](https://avatars.discourse-cdn.com/v4/letter/p/a4c791/32.png) [@Phage](https://boards.straightdope.com/u/Phage)\
**Post date:** [July 16, 2003, 3:34pm UTC](https://boards.straightdope.com/t/add-or-remove/188895/1 "2003-07-16T15:34:23Z")

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As loath as I am to add yet another tale of computing woe to the tide behind me, I find myself stumped. Shortly (a day or two) after installing and then immediately uninstalling some third-party software I found that my control panel “Add or Remove Programs” now fails to start. When I try it returns the error message: “Value creation failed " at line 472”. I can then press ok, and experience no other ill effects. Note that the quotation mark in the error message is not a typo on my part; I suspect that it may have been intended as a pair of apostrophes to enclose some value that returned null.

I am reasonably certain that the cause is not a virus or other nasty, as Norton AntiVirus is fully updated and auto-protecting. I also availed myself of the other tools, such as the Disk Doctor and WinDoctor, which found nothing amiss.

So, any ideas?

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**Author:** ![Q.E.D](https://avatars.discourse-cdn.com/v4/letter/q/51bf81/32.png) [@Q.E.D](https://boards.straightdope.com/u/Q.E.D)\
**Post date:** [July 16, 2003, 3:56pm UTC](https://boards.straightdope.com/t/add-or-remove/188895/2 "2003-07-16T15:56:11Z")

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Try the accepted answer (highlighted with a green banner) [here.](http://www.experts-exchange.com/Developer/Operating_Systems/WinXP/Q_20646604.html)

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**Author:** ![Phage](https://avatars.discourse-cdn.com/v4/letter/p/a4c791/32.png) [@Phage](https://boards.straightdope.com/u/Phage)\
**Post date:** [July 16, 2003, 5:22pm UTC](https://boards.straightdope.com/t/add-or-remove/188895/3 "2003-07-16T17:22:31Z")

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Thanks, works fine now, even if the window effects don’t show. Thanks for the fast response!