# Advice on handling an issue

**URL:** <https://boards.straightdope.com/t/advice-on-handling-an-issue/610428>\
**Category:** In My Humble Opinion\
**Created:** [January 23, 2012, 8:26pm UTC](https://boards.straightdope.com/t/advice-on-handling-an-issue/610428 "2012-01-23T20:26:47Z")\
**Posts on this page:** 4\
**Page:** 2

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**Author:** ![IvoryTowerDenizen](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/ivorytowerdenizen/32/17937_2.png) [@IvoryTowerDenizen](https://boards.straightdope.com/u/IvoryTowerDenizen)\
**Post date:** [January 24, 2012, 12:23am UTC](https://boards.straightdope.com/t/advice-on-handling-an-issue/610428/21 "2012-01-24T00:23:43Z")

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Wouldn’t this fall under any lemon laws? For all intents and purposes it was broken out of the box.

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**Author:** ![Dewey\_Finn](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/dewey_finn/32/4222_2.png) [@Dewey\_Finn](https://boards.straightdope.com/u/Dewey_Finn)\
**Post date:** [January 24, 2012, 12:25am UTC](https://boards.straightdope.com/t/advice-on-handling-an-issue/610428/22 "2012-01-24T00:25:29Z")

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> [@ratatoskK](#):
>
> Demand a replacement immediately and tell them if they don’t give you one, you’re going to dispute the charge on your credit card. Then follow through on it.

She bought the system in October. Isn’t it too late to dispute the charges?

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**Author:** ![Zyanthia](https://avatars.discourse-cdn.com/v4/letter/z/d6d6ee/32.png) [@Zyanthia](https://boards.straightdope.com/u/Zyanthia)\
**Post date:** [January 24, 2012, 2:25am UTC](https://boards.straightdope.com/t/advice-on-handling-an-issue/610428/23 "2012-01-24T02:25:25Z")

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Sorry for the absence, last post before bed. There is no credit card to dispute. If I can’t pay cash for an item, I don’t purchase it, so I don’t have credit cards.

Apparently the customer relation lady was unable to get hold of the distract manager today, she was going to try. Ah well, we’ll see what tomorrow brings.

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**Author:** ![Duckster](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/duckster/32/1244_2.png) [@Duckster](https://boards.straightdope.com/u/Duckster)\
**Post date:** [January 24, 2012, 4:02am UTC](https://boards.straightdope.com/t/advice-on-handling-an-issue/610428/24 "2012-01-24T04:02:57Z")

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You need to fire an EECB - [Executive Email Consumer Bomb](http://consumerist.com/cgi-bin/mt/mt-search.cgi?IncludeBlogs=1&limit=20&search=eecb+best+buy). The Consumer Reports blog site, [consumerist.com](http://consumerist.com/), has an extensive history on Best Buy and how to deal with them. EECBs have very good results, even with Best Buy.

Next time, never, never, never, never, never ever buy anything from Best Buy. Even [Forbes did a recent story on them](http://www.forbes.com/sites/larrydownes/2012/01/02/why-best-buy-is-going-out-of-business-gradually/) and predicts their demise. The [Best Buy CEO responded to the article](http://www.forbes.com/sites/ericsavitz/2012/01/08/best-buy-ceo-brian-dunn-responds-to-forbes-com-article/), but never answered the accusations. Then [thousands of consumers responded](http://www.forbes.com/sites/larrydownes/2012/01/09/the-people-vs-best-buy-round-two/) to the CEOs comments.

It bear2 repeating:  
[ol]  
[li]Fire an EECB.[/li][li]Never buy from Best Buy again.[/li][li]Repeat #2 as often as required until it sinks in.[/li][/ol]

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