I mean, I cleaned it up, removing all the “uh’s” and “you know’s”, but it’s a bit odd that you would think that I would just make up this story.
Anyway, Toast isn’t the only one who records phone calls. I do too, and I have my business calls transcribed. So here is the transcription, edited to remove names and phone numbers.
(Put in “details” tag to save space.)
ME: All right, let me just look here, CSR. Now, if I recall correctly, when we logged in or when we first called you, we were told that this call is being recorded, correct?
So that would imply that the previous call was recorded as well, correct?
CSR: Yes, that would imply that if you spoke to someone.
ME: So, let’s see. CLIENT, do you happen to remember, I’m looking it up right now, but maybe you just remember when you were able to, when you logged in to toast.
I might have it right here. I think it was October of 2024, but I could be incorrect.
CLIENT: Yeah, that’s probably right around there somewhere, is when we started onboarding with Toast.
ME: Yeah, because it looks like, yeah, it looks like you used ADP for your payroll up to September 27. And then, and then on toast, let me look here on the toast payroll. Yeah, it looks like your first payroll on toast would have been October 11, 2024. So your phone call would have been in between those dates September 27, 2024 to October 11, 2024.
And so, so to your point, CLIENT , that would be, you know, evidence that shows that, you know, this was, you know, this was something that was instructed to you by the onboarder. And I don’t know how long toast keeps copies of their phone records. I would think that their onboarding record should probably be a couple of years out. I mean, it’s just computer space.
Anyway, uh, we will need a copy of the onboarding call. Especially if the decision is made against us and we decide to, you know, take this down a civil or regulatory path.
Yeah, and CLIENT would have called from this telephone number as well. Yeah, he would have called from area code 123 because he’s had this number for years now. So it would have been the same telephone number.
So, you know, if you do just do a search for your onboarding calls around those dates for the phone number that you see for CLIENT, area code 123.
CLIENT: Yeah, 123-456-7890.
CSR: Okay, yeah.
CLIENT: And I’m 99% sure that I spoke to a gentleman named CSR2.
CSR: Gotcha. I do see CSR2 is the onboarder attached to this that that attracts. So, okay, I can make note of this and I can submit it to upper management. It’s not me who has the final say, but I’m going to include all of this information that you guys are giving me for the investigation.
And then from there. Hopefully they can do something about that fee. And but it would, it would still be the 10 to 16 week process to do this amendment with us, but I’m going to include everything that you guys gave me send this to upper management and say, hey, this is, this is what happened. What can we do about that?
ME: Okay, yeah, I’m sure I’m sure they’ll be able to do something about that. There’s somebody in the company who can make a $10,000 decision. Just bump it up to that guy.
CSR: I’m sorry?
ME: Yeah, that’s exactly how companies work, right? There are people who can make $25 decisions or people can make $25 million decisions. We need that guy that makes $10,000 decisions.
CSR: Right. All right. Well, I will, I will get it to that guy and he’ll have to make a decision there.