# Amazon communication **URL:** \ **Category:** Factual Questions\ **Created:** [April 3, 2022, 8:40pm UTC](https://boards.straightdope.com/t/amazon-communication/962201 "2022-04-03T20:40:28Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![dtilque](https://avatars.discourse-cdn.com/v4/letter/d/d6d6ee/32.png) [@dtilque](https://boards.straightdope.com/u/dtilque)\ **Post date:** [April 3, 2022, 8:40pm UTC](https://boards.straightdope.com/t/amazon-communication/962201/1 "2022-04-03T20:40:28Z")
I don’t order from Amazon very often. Once every half year or so. So I’m not all that up on how to do things there. Yesterday, I got a delivery from Amazon that I thought didn’t come. They sent me a notice that they’d delivered, but nothing was at my door. So I clicked the button on the email about having a problem and selected the “package did not come”. But then later I thought to check the address on the order and it was my previous address. So I went over and picked it up. But then there’s the question of what will they do with my report of no delivery. Will they automatically schedule a redelivery? If so, how do I cancel that? PS I did change the default address. I thought I’d done that with my previous order, but apparently not. ---
**Author:** ![Vimp](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/vimp/32/4186_2.png) [@Vimp](https://boards.straightdope.com/u/Vimp)\ **Post date:** [April 3, 2022, 10:39pm UTC](https://boards.straightdope.com/t/amazon-communication/962201/2 "2022-04-03T22:39:57Z")
Call them & tell them what happened, (888) 280-4331. You’ll get a voice bot initially, but if you say “representative” you’ll get a human that can fix things. ---
**Author:** ![Riemann](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/riemann/32/3133_2.png) [@Riemann](https://boards.straightdope.com/u/Riemann)\ **Post date:** [April 4, 2022, 12:06am UTC](https://boards.straightdope.com/t/amazon-communication/962201/3 "2022-04-04T00:06:42Z")
> [@Vimp](#): > > Call them Or online chat. I’ve always had a very quick response, and this is an easy one to fix. ---
**Author:** ![dtilque](https://avatars.discourse-cdn.com/v4/letter/d/d6d6ee/32.png) [@dtilque](https://boards.straightdope.com/u/dtilque)\ **Post date:** [April 4, 2022, 3:15am UTC](https://boards.straightdope.com/t/amazon-communication/962201/4 "2022-04-04T03:15:31Z")
Thanks for the help. Called them and made sure. Apparently there is no automatic redelivery. ---
**Author:** ![Tired\_and\_Cranky](https://avatars.discourse-cdn.com/v4/letter/t/a87d85/32.png) [@Tired\_and\_Cranky](https://boards.straightdope.com/u/Tired_and_Cranky)\ **Post date:** [April 4, 2022, 10:20am UTC](https://boards.straightdope.com/t/amazon-communication/962201/5 "2022-04-04T10:20:08Z")
Which makes sense. A similar thing happened to me a couple of weeks ago. Amazon sent me a picture of my delivery on what I could tell was my neighbor’s porch. I clicked on the link for “bad delivery” told them it was delivered to the wrong house, and walked over to my neighbor’s house while texting my neighbors that I would go get my package. I had my package before the Amazon guy finished his next delivery and I wouldn’t have wanted automatic redelivery. Amazon will resend the package but only if you specifically ask. ---
**Author:** ![Ann\_Hedonia](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/ann_hedonia/32/319_2.png) [@Ann\_Hedonia](https://boards.straightdope.com/u/Ann_Hedonia)\ **Post date:** [April 4, 2022, 4:04pm UTC](https://boards.straightdope.com/t/amazon-communication/962201/6 "2022-04-04T16:04:07Z")
I’ve used their chat whenever I’m not happy with the options they offer for returns, and it’s always been easy. Recently, due to some sort of barcoding issue, I ordered a soft book for an infant and received a specialized wrench for mountain bikes. Online, I got the option to return the wrench but I was like “hell no, I don’t want to have to make a post office run in order to get my $10 back.”, so I went to chat, knowing they would remove the charge and authorize me to keep or give away the unwanted item. And they did, it always works. ---
**Author:** ![elfkin477](https://avatars.discourse-cdn.com/v4/letter/e/a9a28c/32.png) [@elfkin477](https://boards.straightdope.com/u/elfkin477)\ **Post date:** [April 5, 2022, 3:01am UTC](https://boards.straightdope.com/t/amazon-communication/962201/7 "2022-04-05T03:01:23Z")
> [@Ann\_Hedonia](#): > > Recently, due to some sort of barcoding issue, I ordered a soft book for an infant and received a specialized wrench for mountain bikes. Online, I got the option to return the wrench but I was like “hell no, I don’t want to have to make a post office run in order to get my $10 back.”, so I went to chat, knowing they would remove the charge and authorize me to keep or give away the unwanted item. > > And they did, it always works. Keep an eye on your emails. Back in late December I ordered a triptych, the canvases each being 12x20, and a box of bandaids; I ordered them before Christmas but agreed that a small credit was fair in exchange for a post-Christmas delivery. So imagine my surprise when my ordered “was delivered” on 12/27 and it was a 5x7 padded envelope containing an array of fishing line. The Amazon agent I chatted with arranged to have it resent, and they didn’t want the fishing line back. By New Years I had my correct package and thought that was the end of it. Until the end of February when I got an email telling me that they had charged me a second time because I hadn’t “returned” the first paintings and bandaids that were being exchanged. It only took a couple minutes in a second chat for them to tell me that charging me had been “a mistake,” but I only check that email address 2 or 3 times a month so I was lucky it hadn’t been buried by other retail emails. If I hadn’t noticed it I’d been out close to $40. ---
**Author:** ![Whack-a-Mole](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/whack-a-mole/32/141_2.png) [@Whack-a-Mole](https://boards.straightdope.com/u/Whack-a-Mole)\ **Post date:** [April 5, 2022, 3:15am UTC](https://boards.straightdope.com/t/amazon-communication/962201/8 "2022-04-05T03:15:53Z")
> [@Riemann](#): > > Or online chat. I’ve always had a very quick response, and this is an easy one to fix. Another for using online chat. They respond quickly (almost immediately usually but maybe a few minutes) and they have always been responsive and easy to deal with and resolved the problem. Indeed, that is the main reason I use Amazon…the easy and fast customer service. I emailed my supermarket about a delivery I had almost a week ago. Still not heard a thing back from them.