# Amazon Prime on smart TV - Internet connectivity issue

**URL:** <https://boards.straightdope.com/t/amazon-prime-on-smart-tv-internet-connectivity-issue/962428>\
**Category:** Factual Questions\
**Created:** [April 6, 2022, 11:44pm UTC](https://boards.straightdope.com/t/amazon-prime-on-smart-tv-internet-connectivity-issue/962428 "2022-04-06T23:44:57Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Johnny\_L.A](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/johnny_l.a/32/1084_2.png) [@Johnny\_L.A](https://boards.straightdope.com/u/Johnny_L.A)\
**Post date:** [April 6, 2022, 11:44pm UTC](https://boards.straightdope.com/t/amazon-prime-on-smart-tv-internet-connectivity-issue/962428/1 "2022-04-06T23:44:57Z")

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My wife has Prime, and we watch it on our Sony X800G smart TV. We have Xfinity Internet. When we select the Prime app, we get a message saying there is an Internet connectivity issue. After spending time on the phone with Xfinity, we no longer get the message – just a black screen. (The YouTube app says it cannot connect.) Why can we not connect?

Xfinity did say they were going to run some diagnostics that would take 30-60 minutes, and I’d get a text message. I hope they use the cell phone and not the landline.

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**Author:** ![Johnny\_L.A](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/johnny_l.a/32/1084_2.png) [@Johnny\_L.A](https://boards.straightdope.com/u/Johnny_L.A)\
**Post date:** [April 7, 2022, 1:16am UTC](https://boards.straightdope.com/t/amazon-prime-on-smart-tv-internet-connectivity-issue/962428/2 "2022-04-07T01:16:49Z")

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I got a satisfaction survey on my phone, so I retried. I got YouTube and Peacock, but not Prime. I tried a Force Stop on Prime, and it is working now.