# Amazon's customer-screwing policies **URL:** \ **Category:** The BBQ Pit\ **Created:** [June 25, 2018, 2:37pm UTC](https://boards.straightdope.com/t/amazons-customer-screwing-policies/816705 "2018-06-25T14:37:16Z")\ **Posts on this page:** 11\ **Page:** 3
**Author:** ![scr4](https://avatars.discourse-cdn.com/v4/letter/s/59ef9b/32.png) [@scr4](https://boards.straightdope.com/u/scr4)\ **Post date:** [February 8, 2019, 4:42pm UTC](https://boards.straightdope.com/t/amazons-customer-screwing-policies/816705/44 "2019-02-08T16:42:11Z")
> [@Malleus\_Incus\_Stapes](#): > > Can we still complain about Amazon, though? I recently got charged over a hundred dollars for Prime because I clicked on the wrong shipping option. And what happened when you told them it was a mistake? ---
**Author:** ![bump](https://avatars.discourse-cdn.com/v4/letter/b/7c8e57/32.png) [@bump](https://boards.straightdope.com/u/bump)\ **Post date:** [February 8, 2019, 4:54pm UTC](https://boards.straightdope.com/t/amazons-customer-screwing-policies/816705/45 "2019-02-08T16:54:07Z")
> [@xnylder](#): > > I don’t know if this is an issue with Amazon in other countries, but Amazon.ca is driving me up a wall with its shipping policies. It will never tell me HOW something is being shipped. > (Note that I work a day job and so am NEVER home to pick up packages.) Here in the US you can usually tell after it ships- the carrier is listed. I doubt they show you ahead of time, because they probably want the ability to reserve the cheapest/most convenient method for your shipment, which would depend on a lot of factors we as consumers aren’t privy to. ---
**Author:** ![xnylder](https://avatars.discourse-cdn.com/v4/letter/x/bbce88/32.png) [@xnylder](https://boards.straightdope.com/u/xnylder)\ **Post date:** [February 8, 2019, 7:08pm UTC](https://boards.straightdope.com/t/amazons-customer-screwing-policies/816705/46 "2019-02-08T19:08:46Z")
> [@bump](#): > > Here in the US you can usually tell after it ships- the carrier is listed. > > I doubt they show you ahead of time, because they probably want the ability to reserve the cheapest/most convenient method for your shipment, which would depend on a lot of factors we as consumers aren’t privy to. I agree, they probably don’t tell us so they can choose the cheapest method available that day with that particular parcel. But thank you for the tip about the carrier being listed. I hadn’t noticed, but I just checked a shipping notice e-mail and found it in the small print. ---
**Author:** ![running\_coach](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/running_coach/32/15836_2.png) [@running\_coach](https://boards.straightdope.com/u/running_coach)\ **Post date:** [February 8, 2019, 7:32pm UTC](https://boards.straightdope.com/t/amazons-customer-screwing-policies/816705/47 "2019-02-08T19:32:29Z")
> [@xnylder](#): > > I agree, they probably don’t tell us so they can choose the cheapest method available that day with that particular parcel. But thank you for the tip about the carrier being listed. I hadn’t noticed, but I just checked a shipping notice e-mail and found it in the small print. You can also Google the tracking number and get a link to the tracking page. ---
**Author:** ![Batano](https://avatars.discourse-cdn.com/v4/letter/b/b487fb/32.png) [@Batano](https://boards.straightdope.com/u/Batano)\ **Post date:** [February 9, 2019, 3:30am UTC](https://boards.straightdope.com/t/amazons-customer-screwing-policies/816705/48 "2019-02-09T03:30:32Z")
> [@Gatopescado](#): > > Goddamn, this was Radio Shack’s business model, too. And they both want your zip code every time you buy something ---
**Author:** ![digs](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/digs/32/14889_2.png) [@digs](https://boards.straightdope.com/u/digs)\ **Post date:** [February 9, 2019, 3:51am UTC](https://boards.straightdope.com/t/amazons-customer-screwing-policies/816705/49 "2019-02-09T03:51:21Z")
> [@Sveltington](#): > > This happens to me also. The great Amazon shipping bait n’ switch. I got caught by it. It was my fault for ordering while busy, and clicking on stuff too quickly. But I do wish they’d popped up a dialog box that said “WAIT! Do you realize this free shipping will enroll you in PRIME, and cost you a lot of money in the long run?” But I called them and they immediately took the charge off. Almost as if they’d gotten hundreds of calls like mine… ---
**Author:** ![wolfpup](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/wolfpup/32/10618_2.png) [@wolfpup](https://boards.straightdope.com/u/wolfpup)\ **Post date:** [August 19, 2019, 8:55am UTC](https://boards.straightdope.com/t/amazons-customer-screwing-policies/816705/51 "2019-08-19T08:55:38Z")
> [@jasonbrannigan](#): > > If you think that you have been charged falsely and you can prove it with screenshots, Amazon will surely refund the amount. There has been a glitch within Amazon due to which many of its users were charged twice or thrice for a single service. > > I first suggest that you take a copy of all the necessary items, club them in a single file and send them to Amazon. You can also call on the Amazon customer support on Customer Care Toll to get a perfect picture of the situation you are in. Amazon has a policy that you will be charged for a prime membership as soon as your free trial month ends. If this is the case, you will find it tough to get a refund so try calling and understanding the situation first with Customer Care Toll. > > [https://customercaretoll.com/amazon-kindle-customer-support/](https://customercaretoll.com/amazon-kindle-customer-support/) Spam site reported. ---
**Author:** ![Filbert](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/filbert/32/3433_2.png) [@Filbert](https://boards.straightdope.com/u/Filbert)\ **Post date:** [August 19, 2019, 10:49am UTC](https://boards.straightdope.com/t/amazons-customer-screwing-policies/816705/52 "2019-08-19T10:49:36Z")
We seem to get a variation on the UK site- instead of the ‘Free 2 days shipping!’ you just occasionally get a screen suggesting you sign up, when you’ve just picked your shipping options -which often includes a free several day shipping option- telling you you’d get 1 day free shipping with prime. The buttons at the bottom are worded something like [Tell me more!] and [Continue with free shipping]; [Continue with free shipping] signs you up, even if what you initially selected was multi-day free shipping. It’s caught me before, as free shipping was what I’d selected, paying a subscription for my ‘free’ shipping was not the idea. To not get signed up, you need to spot and click the teeny line of grey text underneath saying No thanks. In fact, that one wound up really annoying, as the option I’d selected left it due to arrive on a day I was going to be in, whereas ‘next day’ was a day I was supposed to be elsewhere. I rescheduled, because I did need the item by the end of the week, but the courier failed to find the house (claimed no one had answered the doorbell; yeah, right). The company then wouldn’t allow me to just go to the depot to collect the item, they’d only allow me to reschedule delivery, the delivery slots were stupid and there were none for the next day. In the end, it took me 5 days to get my ‘next day’ delivery. The post office usually takes 2 days, the postie knows where the house is, and the office is just down the road to pick up items if I’m not in. ---
**Author:** ![Chronos](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/chronos/32/134_2.png) [@Chronos](https://boards.straightdope.com/u/Chronos)\ **Post date:** [August 19, 2019, 11:46am UTC](https://boards.straightdope.com/t/amazons-customer-screwing-policies/816705/53 "2019-08-19T11:46:05Z")
[Moderating] **Filbert** didn’t bump the thread, so spare him any zombie jokes. It was bumped by a now-eliminated spammer. ---
**Author:** ![kaylasdad99](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/kaylasdad99/32/3398_2.png) [@kaylasdad99](https://boards.straightdope.com/u/kaylasdad99)\ **Post date:** [August 19, 2019, 7:34pm UTC](https://boards.straightdope.com/t/amazons-customer-screwing-policies/816705/54 "2019-08-19T19:34:32Z")
Her. ---
**Author:** ![Really\_Not\_All\_That\_Bright](https://avatars.discourse-cdn.com/v4/letter/r/e8c25b/32.png) [@Really\_Not\_All\_That\_Bright](https://boards.straightdope.com/u/Really_Not_All_That_Bright)\ **Post date:** [August 20, 2019, 5:52pm UTC](https://boards.straightdope.com/t/amazons-customer-screwing-policies/816705/55 "2019-08-20T17:52:59Z")
My Prime membership is probably the best-value product or service I’ve ever bought. My only gripe with Amazon is that it’s hard to manage third-party subscriptions (e.g., HBO for Amazon) from their website. [Previous page](https://boards.straightdope.com/t/amazons-customer-screwing-policies/816705.md?page=2)