# An Anti-Pitting/Anti-Rant (Good customer service) **URL:** \ **Category:** Miscellaneous and Personal Stuff I Must Share\ **Created:** [May 12, 2005, 12:04am UTC](https://boards.straightdope.com/t/an-anti-pitting-anti-rant-good-customer-service/303478 "2005-05-12T00:04:14Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![MacTech](https://avatars.discourse-cdn.com/v4/letter/m/c0e974/32.png) [@MacTech](https://boards.straightdope.com/u/MacTech)\ **Post date:** [May 12, 2005, 12:04am UTC](https://boards.straightdope.com/t/an-anti-pitting-anti-rant-good-customer-service/303478/1 "2005-05-12T00:04:14Z")
i just purchased an APC BX800 Uninterruptible Power Supply for my Mirror Door G4, long story short, it works fine, but the audio “On Battery” alarm doesn’t work, everything else works fine i called up APC, thinking that perhaps this model had no “on battery” alarm, or that it was controlled thru the software, turns out it does have an alarm, and there’s no software control for the alarm function, my APC unit is defective, the first time i’ve had a bad APC out of the box… i call up APC, and go thru some troubleshooting steps, ayuh, defective alarm, the tech offers to ship me a replacement on the spot, no questions asked (aside from the ones he already did 😉 ) and they’re paying for shipping both ways i compliment APC on their excellent customer service, if only more companies realized the importance of it… oh what the heck, this _IS_ the pit after all… i pit APC for allowing a defective UPS out of their factory doors 😉 (kidding) ---
**Author:** ![Giraffe](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/giraffe/32/129_2.png) [@Giraffe](https://boards.straightdope.com/u/Giraffe)\ **Post date:** [May 12, 2005, 1:02am UTC](https://boards.straightdope.com/t/an-anti-pitting-anti-rant-good-customer-service/303478/2 "2005-05-12T01:02:43Z")
> [@MacTech](#): > > oh what the heck, this _IS_ the pit after all… > > i pit APC for allowing a defective UPS out of their factory doors 😉 (kidding) Uh, yeah, this _is_ the Pit and thus not the right forum for a non-rant about good customer service. This thread is closed. ---
**Author:** ![Giraffe](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/giraffe/32/129_2.png) [@Giraffe](https://boards.straightdope.com/u/Giraffe)\ **Post date:** [May 12, 2005, 3:57am UTC](https://boards.straightdope.com/t/an-anti-pitting-anti-rant-good-customer-service/303478/3 "2005-05-12T03:57:01Z")
No, wait! Not closed! That other thing…moved! Moved to MPSIMS! Hooray! ---
**Author:** ![FinnAgain](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/finnagain/32/12500_2.png) [@FinnAgain](https://boards.straightdope.com/u/FinnAgain)\ **Post date:** [May 12, 2005, 3:58am UTC](https://boards.straightdope.com/t/an-anti-pitting-anti-rant-good-customer-service/303478/4 "2005-05-12T03:58:01Z")
Is it particularly wrong if I heard that in Zoidberg’s voice? ---
**Author:** ![Silver\_Fire](https://avatars.discourse-cdn.com/v4/letter/s/a88e4f/32.png) [@Silver\_Fire](https://boards.straightdope.com/u/Silver_Fire)\ **Post date:** [May 12, 2005, 3:59am UTC](https://boards.straightdope.com/t/an-anti-pitting-anti-rant-good-customer-service/303478/5 "2005-05-12T03:59:07Z")
> [@Giraffe](#): > > No, wait! Not closed! That other thing…moved! Moved to MPSIMS! Hooray! It’s so cute when they’re new. 😛 ---
**Author:** ![Electronic\_Chaos](https://avatars.discourse-cdn.com/v4/letter/e/bbe5ce/32.png) [@Electronic\_Chaos](https://boards.straightdope.com/u/Electronic_Chaos)\ **Post date:** [May 12, 2005, 4:14am UTC](https://boards.straightdope.com/t/an-anti-pitting-anti-rant-good-customer-service/303478/6 "2005-05-12T04:14:54Z")
> [@FinnAgain](#): > > Is it particularly wrong if I heard that in Zoidberg’s voice? “No wait! Not dead! That other thing…pregnant!” ---
**Author:** ![Feydeau](https://avatars.discourse-cdn.com/v4/letter/f/df788c/32.png) [@Feydeau](https://boards.straightdope.com/u/Feydeau)\ **Post date:** [May 12, 2005, 6:28am UTC](https://boards.straightdope.com/t/an-anti-pitting-anti-rant-good-customer-service/303478/7 "2005-05-12T06:28:09Z")
> [@FinnAgain](#): > > Is it particularly wrong if I heard that in Zoidberg’s voice? {slight hijack} I’ve never watched _Futurama._ But I went to Google, found several soundclips, and now I know how Zoidberg’s voice sounds. The internet is a wondrous, glorious thing. That is all. {/sh} ---
**Author:** ![friedo](https://avatars.discourse-cdn.com/v4/letter/f/8edcca/32.png) [@friedo](https://boards.straightdope.com/u/friedo)\ **Post date:** [May 12, 2005, 6:38am UTC](https://boards.straightdope.com/t/an-anti-pitting-anti-rant-good-customer-service/303478/8 "2005-05-12T06:38:07Z")
> [@Feydeau](#): > > {slight hijack} > > I’ve never watched _Futurama._ Why not? What the hell is wrong with you? Are you some kinda terrorist? Start watching _Futurama_ or you’ll get shipped off to Guantanamo. ---
**Author:** ![Keapon\_Laffin](https://avatars.discourse-cdn.com/v4/letter/k/e274bd/32.png) [@Keapon\_Laffin](https://boards.straightdope.com/u/Keapon_Laffin)\ **Post date:** [May 12, 2005, 7:11am UTC](https://boards.straightdope.com/t/an-anti-pitting-anti-rant-good-customer-service/303478/9 "2005-05-12T07:11:32Z")
> [@Feydeau](#): > > {slight hijack} > > I’ve never watched _Futurama._ Yeah, **Feydeau** , why do you hate America? … 😃 ---
**Author:** ![H3Knuckles](https://avatars.discourse-cdn.com/v4/letter/h/ba8739/32.png) [@H3Knuckles](https://boards.straightdope.com/u/H3Knuckles)\ **Post date:** [May 12, 2005, 9:53am UTC](https://boards.straightdope.com/t/an-anti-pitting-anti-rant-good-customer-service/303478/10 "2005-05-12T09:53:50Z")
Seriously, every night I work, I try to talk to my coworker about the Futurama episode I just saw on Adult Swim, seeing as she’s a huge fan of The Simpsons and Family Guy, and she’s always saying how she “just never got into Futurama,” and changing the subject. And you know what? She’s _Indian_ :eek: (sorry, the “terrorist” and “hate America” jokes made me do it)