When Office 2007 came out, I screamed as loud as anyone who was used to things being where they were – because obviously it’s frustrating if you know how to do something without a second thought and then suddenly you don’t.
That said, “We’ve always done it this way” doesn’t really argue that you’re doing it the best way – and if you don’t already know Office 2003, it doesn’t compare favourably with 2007 or 2010 in the logic and intuition departments. Everything is buried in nested menus, and it’s not always obvious (and sometimes entirely counter-intuiitive) which top menu you should start with.
Once you have the [migration guides](” Excel help & learning) handy, any frustration you have with trying to find something you used to know how to do pretty much evaporates – and if it’s a new product to you, everything is laid out much more logically and visibly.
Hell, it’s customizable, you can put the things you want quick access to somewhere that makes sense to you. Sure, I was used to going Tools -> Macro -> Macro fifteen times for each report I produced each month, - but now I just click “Macro,” because it’s right there – and same with anything else that I want just a click away instead of scattered all over the place.
Huh? Where do you get that? I am the only IT support for fifty people - they are certainly not shy about complaining about anything that gets in the way of doing their job.
They didn’t complain, because I made sure up front they had instructional tools that made the transition very painless, so they didn’t have to waste much time flailing around with the unfamiliar interface - it takes only a few seconds to find the 2010 equivalent, using the familiar 2003 interface instead of fruitless web searches or looking something up in an index.
As for the cranky old lady who complains about everything, I actually do my best to accommodate her by allowing her to cling to the familiar until it just stops working because the world has moved on. She only moved away from IE6 this year, when the bank website refused to support it any longer - and she had hysterics until I set it to never use tabs under any circumstances and showed her how to make it more closely resemble the ancient version in a number of other ways.
The move to Office 2010 was partly in response to complaints from new hires that 2003 was completely baffling, given that they’d learned on Office 2007, which was already a few years old by then.