You know, you can be a Target or Best Buy and clearly state your return policy on the receipt as “Opened software is non-returnable. Defective software will be exchanged for identical item only” and people will always come up with an excuse as to why you need to break the policy for them, why they are an exception to the rule, why you must do it for them or they will never shop there again.
When I worked at BBY this was the policy. But we did make exceptions when we heard these sob stories. Result- literally boxes and boxes of returned software sitting in our warehouse. Multiply this times 500+ stores that can pretty much throw the stuff in the trash (vendors won’t take it back and it’s unsellable once opened (would you buy it?)) and you have a big problem.
Solution- Tighten up on the stated return policy.
In my experience every time a store gives an inch and makes exceptions in their return policies, everyone and their brother takes advantage of it and ruins it for everyone.