# AOL problem

**URL:** <https://boards.straightdope.com/t/aol-problem/139703>\
**Category:** Factual Questions\
**Created:** [December 1, 2002, 12:51am UTC](https://boards.straightdope.com/t/aol-problem/139703 "2002-12-01T00:51:24Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Nobody](https://avatars.discourse-cdn.com/v4/letter/n/94ad74/32.png) [@Nobody](https://boards.straightdope.com/u/Nobody)\
**Post date:** [December 1, 2002, 12:51am UTC](https://boards.straightdope.com/t/aol-problem/139703/1 "2002-12-01T00:51:24Z")

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From time to time I can’t get AOL to bring me to any web site, it keeps giving me the same type of error, for example, if, in the address box, I type in  
[www.ebay.com](http://www.ebay.com)  
I got  
res://C:\WINDOWS\SYSTEM\SHDOCLC.DLL/navcancl.htm#[http://www.ebay.com/](http://www.ebay.com/)  
and I got the same kind of thing for any other web site I entered.  
In fact, I had to start up Netscape just to be able to post this.  
Usually, if I shut down AOL and restart it, the problem goes away, but why am I getting this error anyway? (And please don’t say something useless like “Because AOL is crap”, thank you.)

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**Author:** ![Lobsang](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/lobsang/32/4067_2.png) [@Lobsang](https://boards.straightdope.com/u/Lobsang)\
**Post date:** [December 1, 2002, 1:19am UTC](https://boards.straightdope.com/t/aol-problem/139703/2 "2002-12-01T01:19:39Z")

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Because Aol is cr…

Do you get the error when you use a third-party browser?

If not - use the third party browser. Use it even if you don’t get errors!.

If you learn the art of new-window-browsing then it’s far far better using the third-party browser than using AOL’s internal one

(pedantic people - I know AOL’s internal browser _is_ IE. what I mean is - use IE seperately, do not use the aol software [with IE integrated] to browse the internet)

IE - Internet Explorer (microsoft)

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**Author:** ![Lobsang](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/lobsang/32/4067_2.png) [@Lobsang](https://boards.straightdope.com/u/Lobsang)\
**Post date:** [December 1, 2002, 1:21am UTC](https://boards.straightdope.com/t/aol-problem/139703/3 "2002-12-01T01:21:32Z")

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And if my reply wasn’t thorough enough - ask some followup questions - I crave attention.

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**Author:** ![Reeder](https://avatars.discourse-cdn.com/v4/letter/r/c6cbf5/32.png) [@Reeder](https://boards.straightdope.com/u/Reeder)\
**Post date:** [December 1, 2002, 1:48am UTC](https://boards.straightdope.com/t/aol-problem/139703/4 "2002-12-01T01:48:08Z")

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I use AOL but I don’t use their crappy browser. I use Mozilla. Take Lobsang’s advice and get a real browser. They will work with AOL.

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**Author:** ![Nobody](https://avatars.discourse-cdn.com/v4/letter/n/94ad74/32.png) [@Nobody](https://boards.straightdope.com/u/Nobody)\
**Post date:** [December 1, 2002, 3:00am UTC](https://boards.straightdope.com/t/aol-problem/139703/5 "2002-12-01T03:00:45Z")

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When I get that kind of error, it’s while using the browser integerated with AOL, although I sometimes get it with IE by itself. But I never get it with Netscape Navigator.