Is there anything at all any of us could say to get you to re-evaluate your belief that executives are over-paid do-nothings?
The difference between a good manager and a bad one is dramatic. Mid-level managers plot strategies for maximizing the utilization of labor. They are presented with decisions all the time, any one of which could earn or cost the company thousands to hundreds of millions of dollars. They interview people and have to choose which ones are worth hiring. They make strategic plans for allocating their resources over the next quarter. They manage teams of people, solve disputes, make purchasing decisions, re-organize departments to cut waste or improve efficiency, etc.
This happens even at the lowest levels. When I worked at Radio Shack years ago, there was a district manager who was almost legendary for his ability to generate revenue for the company. They’d move him into a district, and he’d start evaluating all the stores - figuring out which ones were low performing, and figuring out why. Maybe it was location, maybe it was the employees, maybe it was the store manager. He’d pour over the data, visit each store, spend a day or two in each one as a sales clerk, watching traffic patterns, and then he’d act. Sometimes it would be a matter of re-organizig where stuff was located in a store. Sometimes he’d shut a store down completely or move it to a better location. Other times he sent employees for training or would fire a bad manager.
He was also excellent at finding waste and improving process. He helped drive the elimination of paper invoices in favor of computer terminals. He’d come into a store and pour over its sales records, then examine its inventory, and re-organize the ordering process to get rid of excess product.
This guy got results. After he’d enter a district the sales numbers would see double-digit growth almost immediately. He worked his ass off, too. Instead of being home with his family, he’d be on the road visiting every store in his district. Repeatedly.
While I was there, the guy got promoted to regional manager, responsible for maybe a third of the country. I’m sure he got a lot more pay. Did he deserve it? Do you think he was just rubber stamping the decisions made by lower people?
In my current company, we are in the process of taking a huge technological swing, trying to build a new, radically different product from scratch. The whole project was the vision of one of our upper managers, who looked through the data and saw an opportunity that wasn’t being filled by our competitors. So he put together a software team of over 100 people to build it. It’s costing the company over 5 million a year, but if it’s successful, it could generate 100 million in revenue over a couple of years. That’s a huge risk. This guy put his job on the line - if it fails, he’s done for. If it succeeds, he’ll be a hero and in line to be promoted and be given the power to invest even more of the company’s money on projects that he thinks have value.
Steve Jobs took over a moribund Apple, and turned it around and made it hugely profitable again. How much is that worth?
Jack Welch didn’t just rubber-stamp what his minions gave him. He was a driving force in GE. He initiated the whole Six-Sigma program. He tore down bureaucracies within the company, flattened the organizational hierarchy, and instituted numerous organizational changes.
For example, Welch started a policy in which every GE sub-business had to be first or second in its market in terms of market share. Any one which wasn’t was sold off. This brought a lot of focus back to GE, getting it out of markets in which it couldn’t compete, and diverting resources into markets that GE had a proven track record of excellence in. The result was much higher profits, and a renewed sense of accomplishment throughout the business.
Far from ‘rubber stamping’ some analysist’s advice, you have to recognize that all of these businesses had their own executives, their own champions within hte company. They tried to rationalize their existence within GE. It was up to Welch to sort through it all and make hard choices. Had he been wrong, he would have been fired by the board in short order. But he wasn’t. He had an uncanny ability to see through the bullshit and smokescreens that all the little fiefdoms in a huge company like GE can put up, and figure out exactly what to do to make the company better.
The result was nothing short of a complete re-generation of a company that had become bloated, stagnant, and inefficient. Were it not for Welch, it’s conceivable that GE might not even exist today, or if it did it might exist as a mere shell of its former self like many other old-world companies that didn’t learn to adapt the way that GE under Welch did.
If anything, Welch was under-paid.
And by the time they make to the top, people like Welch have had to prove themselves with a long track record of making consistently good decisions alll the way up the corporate ladder. Lots and lots of people start on the bottom rung. But often they hit the limits of their skill, work ethic, intelligence, or judgement somewhere on the way up the latter and stall out. The best of the best move up to the next level. The cream of the crop rise to the executive level. By the time they get there, they’ve spent years and years proving that, when given the responsibility for managing resources, they can do so in efficient and intelligent ways.
Trust me, this ability is rare. In GE for example, they have an evaluation process that screens out only the top 10% of employees as being eligible for promotion. Of that 10%, open positions up the line will be filled. Then the next year, THOSE people are evaluated against their peers, and the top 10% of those may be eligible to move higher. By the time you’re up to level of business unit managers, you’re looking at people who rose through the ranks of hundreds or thousands of employees and demonstrated their superiority every step of the way.
And then if the business unit under-performs against what upper management thinks it should be able to do, the manager may find himself or herself transferred to another business at a lower level of responsibility, never to rise any further, or simply eased out of the company.
I have a friend who’s on the fast-track in management in a company like GE. He works his ass off. He’s never home. He’s either working late, or on the road visiting other units, or in management training somewhere. He’s one of the smartest guys I know. He’s got a knack for inspiring employees, and he’s got the balls to make big changes where he thinks they need to be made, rather than just keeping his head down and ‘rubber stamping’ what other people tell him to do. He’s already been promoted through management ranks threee times in the last five years, and probably now makes three to five times what I do. And good for him.