# Ask the bastard from IT **URL:** \ **Category:** Miscellaneous and Personal Stuff I Must Share\ **Created:** [July 16, 2010, 4:52pm UTC](https://boards.straightdope.com/t/ask-the-bastard-from-it/546938 "2010-07-16T16:52:10Z")\ **Posts on this page:** 16\ **Page:** 4
**Author:** ![E-Sabbath](https://avatars.discourse-cdn.com/v4/letter/e/e19adc/32.png) [@E-Sabbath](https://boards.straightdope.com/u/E-Sabbath)\ **Post date:** [July 20, 2010, 2:56am UTC](https://boards.straightdope.com/t/ask-the-bastard-from-it/546938/61 "2010-07-20T02:56:19Z")
I like making sentence passwords, they’re easy to remember. Ilmspteto. See? Easy as pie. Even has a capital and non-alpha character. ---
**Author:** ![running\_coach](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/running_coach/32/15836_2.png) [@running\_coach](https://boards.straightdope.com/u/running_coach)\ **Post date:** [July 20, 2010, 3:10am UTC](https://boards.straightdope.com/t/ask-the-bastard-from-it/546938/62 "2010-07-20T03:10:49Z")
> [@E-Sabbath](#): > > I like making sentence passwords, they’re easy to remember. > > Ilmspteto. > See? Easy as pie. Even has a capital and non-alpha character. What’s it stand for? 😃 ---
**Author:** ![Caught\_Work](https://avatars.discourse-cdn.com/v4/letter/c/919ad9/32.png) [@Caught\_Work](https://boards.straightdope.com/u/Caught_Work)\ **Post date:** [July 20, 2010, 3:11am UTC](https://boards.straightdope.com/t/ask-the-bastard-from-it/546938/63 "2010-07-20T03:11:40Z")
> [@E-Sabbath](#): > > I like making sentence passwords, they’re easy to **r** emember. > > Ilmsptet **o**. > See? Easy as pie. Even has a capital and non-alpha character. Apparently, they’re also easy to mistype resulting in a call to the hell desk to get your password reset as you entered it incorrectly 3 times. ---
**Author:** ![carnivorousplant](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/carnivorousplant/32/3563_2.png) [@carnivorousplant](https://boards.straightdope.com/u/carnivorousplant)\ **Post date:** [July 20, 2010, 3:13am UTC](https://boards.straightdope.com/t/ask-the-bastard-from-it/546938/64 "2010-07-20T03:13:34Z")
> [@msmith537](#): > > Do you think you are intellectually superior simply because you obtained some certifications from the local community college? I’m an IT guy and got voted “Most reliable staff member.” What am I doing wrong? ---
**Author:** ![gotpasswords](https://avatars.discourse-cdn.com/v4/letter/g/c57346/32.png) [@gotpasswords](https://boards.straightdope.com/u/gotpasswords)\ **Post date:** [July 20, 2010, 3:59am UTC](https://boards.straightdope.com/t/ask-the-bastard-from-it/546938/65 "2010-07-20T03:59:18Z")
[QUOTE=carnivorousplant] I’m an IT guy and got voted “Most reliable staff member.” What am I doing wrong? [/QUOTE] You care about the users. I can fix that. 😃 ---
**Author:** ![Misnomer](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/misnomer/32/14897_2.png) [@Misnomer](https://boards.straightdope.com/u/Misnomer)\ **Post date:** [July 20, 2010, 2:44pm UTC](https://boards.straightdope.com/t/ask-the-bastard-from-it/546938/66 "2010-07-20T14:44:28Z")
> [@gotpasswords](#): > > You think IT guys are pricks? I take that and raise it. I’m Information Security. 🆒 Bastard! (Note to mods: I am not calling **gotpasswords** , specifically, a bastard. I am referring to InfoSec types in general. :D) ---
**Author:** ![msmith537](https://avatars.discourse-cdn.com/v4/letter/m/d9b06d/32.png) [@msmith537](https://boards.straightdope.com/u/msmith537)\ **Post date:** [July 20, 2010, 6:03pm UTC](https://boards.straightdope.com/t/ask-the-bastard-from-it/546938/67 "2010-07-20T18:03:51Z")
> [@carnivorousplant](#): > > I’m an IT guy and got voted “Most reliable staff member.” What am I doing wrong? Answering the phone when it rings? ---
**Author:** ![WordMan](https://avatars.discourse-cdn.com/v4/letter/w/e8c25b/32.png) [@WordMan](https://boards.straightdope.com/u/WordMan)\ **Post date:** [July 20, 2010, 6:41pm UTC](https://boards.straightdope.com/t/ask-the-bastard-from-it/546938/68 "2010-07-20T18:41:17Z")
> [@msmith537](#): > > Do you think you are intellectually superior simply because you obtained some certifications from the local community college? > > If you are such a computer whiz, why are you helping Bob from Accounting configure his printer instead of working for Google or some Silicon Valley tech startup? > > Do you understand that typically your job is to support the real business of the company and that you are not, in fact, the business of the company. > > Why would you take a job that typically requires that you are pleasent to people? > > Do you realize that it isn’t our fault that you hate your job? > > Do you really wonder why companies are outsourcing your job? Part of the source of tension between Ops and IT - illustrated by the fact that we all “get” the humor intended in the OP - is embodied in this set of questions. Nobody in IT enjoys being looked at the way your questions seem to stereotype. Just like nobody in Ops likes wants to be pigeon-holed as non-tech-literate twits who couldn’t get their jobs done without IT’s handholding. The IT department reports to me within my company, but I am in charge of other parts of the business as well, including some Ops. I have to regularly figure out how to see both sides and keep everyone focused on the business results at hand… ---
**Author:** ![WordMan](https://avatars.discourse-cdn.com/v4/letter/w/e8c25b/32.png) [@WordMan](https://boards.straightdope.com/u/WordMan)\ **Post date:** [July 20, 2010, 9:27pm UTC](https://boards.straightdope.com/t/ask-the-bastard-from-it/546938/69 "2010-07-20T21:27:17Z")
_bump_ sorry - didn’t mean to kill the thread! Umm, you IT Bastards! …and shit. 😃 ---
**Author:** ![kushiel](https://avatars.discourse-cdn.com/v4/letter/k/bbce88/32.png) [@kushiel](https://boards.straightdope.com/u/kushiel)\ **Post date:** [August 3, 2010, 10:58pm UTC](https://boards.straightdope.com/t/ask-the-bastard-from-it/546938/70 "2010-08-03T22:58:29Z")
Okay, I have to revive this thread to bitch about my encounter with a bastard from IT. I’m one of those people that is super-patient, but this pissed me off, especially since it was dealing with a local web host on behalf of a customer. So I need them to do something server-side. This isn’t anything new to them, I even found a post in their support forums from someone saying ‘if you need this feature, ask them to enable blah blah blah’. I send in my support ticket and promptly get a response. However, what they did did not actually work. This sends me to Tier 2 support. They give me a fix. This does not work, and I posted to that effect. I wait. I wait days. Client has not been demanding so I give the support dudes some time. Finally, I give up and after almost a week with no response, I ask our in-house developer to take a look at it. He fixes it. I go to reply to the ticket with the fix, in case someone else ever sends them a ticket with the same problem. MY TICKET WAS CLOSED. **CLOSED.** WITH NO NOTIFICATION. WITH THE LAST REPLY BEING ME SAYING THEIR SOLUTION DID NOT WORK. I don’t care who the hell you are, but any company that closes tickets without even a ‘we have no idea what’s going on, we apologize’ is evil. I didn’t even get a notification email that it was closed. I AM NOT AN IDIOT. I AM NOT A WEBSITE N00B. I HAVE PROBABLY BEEN MAKING WEBSITES PROFESSIONALLY SINCE BEFORE YOU WERE TECH SUPPORT. I WILL NOT LEAVE YOU ALONE. I WILL PESTER YOU. I WILL NOT GIVE UP AND DISAPPEAR AND LET MY TICKET LANGUISH. ---
**Author:** ![Winston\_Smith](https://avatars.discourse-cdn.com/v4/letter/w/e95f7d/32.png) [@Winston\_Smith](https://boards.straightdope.com/u/Winston_Smith)\ **Post date:** [August 3, 2010, 11:17pm UTC](https://boards.straightdope.com/t/ask-the-bastard-from-it/546938/71 "2010-08-03T23:17:11Z")
So what’s the problem? The ticket is closed, and your issue is resolved. Seems to me the universe is in perfect harmony. 😉 ---
**Author:** ![carnivorousplant](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/carnivorousplant/32/3563_2.png) [@carnivorousplant](https://boards.straightdope.com/u/carnivorousplant)\ **Post date:** [August 4, 2010, 12:28am UTC](https://boards.straightdope.com/t/ask-the-bastard-from-it/546938/72 "2010-08-04T00:28:33Z")
> [@kushiel](#): > > i am not an idiot. I am not a website n00b. I have probably been making websites professionally since before you were tech support. I will not leave you alone. I will pester you. I will not give up and disappear and let my ticket languish. fdisk ---
**Author:** ![EvilTOJ](https://avatars.discourse-cdn.com/v4/letter/e/ee59a6/32.png) [@EvilTOJ](https://boards.straightdope.com/u/EvilTOJ)\ **Post date:** [August 4, 2010, 1:50pm UTC](https://boards.straightdope.com/t/ask-the-bastard-from-it/546938/73 "2010-08-04T13:50:11Z")
No, **plant** , you didn’t sing the whole ditty; fdisk format reinstall doo daa doo daa ---
**Author:** ![carnivorousplant](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/carnivorousplant/32/3563_2.png) [@carnivorousplant](https://boards.straightdope.com/u/carnivorousplant)\ **Post date:** [August 4, 2010, 2:31pm UTC](https://boards.straightdope.com/t/ask-the-bastard-from-it/546938/74 "2010-08-04T14:31:18Z")
> [@EvilTOJ](#): > > fdisk format reinstall doo daa doo daa 🙂 ---
**Author:** ![Don\_t\_Panic](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/don_t_panic/32/398_2.png) [@Don\_t\_Panic](https://boards.straightdope.com/u/Don_t_Panic)\ **Post date:** [August 4, 2010, 2:40pm UTC](https://boards.straightdope.com/t/ask-the-bastard-from-it/546938/75 "2010-08-04T14:40:46Z")
> [@RealityChuck](#): > > Have you tried turning it off and on again? > [@Winston\_Smith](#): > > We’ve been married 10 years, “together” 13 years, and prior to 1997 were “on again, off again” since 1985 Is this what happens when you take relationship advice from other IT guys? ---
**Author:** ![si\_blakely](https://avatars.discourse-cdn.com/v4/letter/s/d9b06d/32.png) [@si\_blakely](https://boards.straightdope.com/u/si_blakely)\ **Post date:** [August 5, 2010, 8:46am UTC](https://boards.straightdope.com/t/ask-the-bastard-from-it/546938/76 "2010-08-05T08:46:43Z")
> [@kushiel](#): > > Okay, I have to revive this thread to bitch about my encounter with a bastard from IT. I’m one of those people that is super-patient, but this pissed me off, especially since it was dealing with a local web host on behalf of a customer. > … > I go to reply to the ticket with the fix, in case someone else ever sends them a ticket with the same problem. > > MY TICKET WAS CLOSED. > > **CLOSED.** > > … The fact that you were able to see the ticket at all indicates that you were probably dealing with a PFY, instead of the Bastard himself. Bastards leave no traces (unless the odd smell from the tape safe counts). Si [Previous page](https://boards.straightdope.com/t/ask-the-bastard-from-it/546938.md?page=3)