Okay, how about “weird customer story”.
Hermione
As you can imagine, you meet a lot of interesting people working around exotic animals. Everyone is just a bit quirky but some really are far more memorable than the usual level of oddness.
I don’t know this girl’s real name. We always called her “Hermione” because she acted exactly like the character of the same appellation. She was about 14 years old, looked liked she was 9, had bright carrot orange poofy hair, and an attitude that you wouldn’t believe. Obviously a bright kid, she would come in each week to buy food items for her pets. She would also come into to argue with us about anything related to reptiles that you could imagine. I did NOTHING correctly in her opinion. She had read books, and the books did not always agree with how we did things.
It didn’t matter if it was the frequency of the misting on the chameleon habitat, or the choice of substrate in the snapping turtle pond, We didn’t do it by the book, and we were WRONG. She considered it her mission in life to help us poor wayward fellows get on the correct path.
Now before you think I’m going to tear a kid a new one, let me say that she took exemplary care of her animals. Seriously. They never wanted for anything and were as healthy, and well adjusted as any I ever came across. There are a lot of ways to house most species, and her method obviously got results.
So Hermione comes in and decides that she is going to add to her collection. She already had a few different type of lizards and has chosen to diversify in to snakes. She browses the small baby kingsnakes and colubrids for a while, all the time muttering to herself: “No, no, no…this is all wrong! Cal-kings should be on newspaper not Sani-fresh!..Why does that candy-cane corn have an anole in with him? He should be eating hoppers!”
Now I’m used to Hermione’s rants, and being the more sociable and patient of the staff, I always dealt with her. K. is a misanthrope that would make House jealous, so I dealt with most of the customers while he handled the more technical ends of things. After a while she stomps over to counter and produces a small spiral notepad. She tosses it to me and declares: “All this stuff is wrong you know. You should fix it, people might notice.” I glance at it. It’s all stuff that I could rebut in a second, but I decide that a little discipline is in order.
“So did you find anything that you want to take out over there?” I ask her.
“Nah…It’s all pretty nice, but I want something different.” She pronounces the word as if I’ve insulted her by recommending that she start with an easy snake. That’s alright, and evil plot is forming in my mind.
“Well I suppose you could go back to the import room and browse around.” I state, the plan now fully developed. “We keep the rarer stuff back there because it’s quiet and less stressful on the animals.” Her eyes gleam with officiousness.
“Can i take stuff out?”
“If you come and get me first. If K. is back there tell him I said it’s cool for you to be back there.”
“Okay.” She darts into the next room.
Now it ismortant to say at this point that everything I told her was true. We DO keep the rarer things back there, and we DO use it as a quiet room. What i failed to mention is that nearly everything else in that room was ill-tempered to physchotic in disposition. Biters, pissers, scratchers, shitters, anything that wasn’t of a neutral of friendly disposition lived in the quiet room and was brought out upon request, or if a guest couldn’t find a solution from the common stock.
Within a few moments I heard a Squee of delight. Hermione came darting back out and ran over to me, positively vibrating with excitement. “You guys have a Thunder ratsnake ?!” Score. I knew she couldn’t resist.
“Sure. We get them in every now and again, he’s mean though.”
“Oh it doesn’t matter! I’ve read all about them! You must not be handling him right, you can’t move fast around them.”
“Is that so?”
“Yes. You didn’t know that?” The disdain poured off her words.
“I’d heard, but I don’t place much value in rumors, I like to evaluate each animal individually.”
“Oh.” She seems a bit disappointed that she can’t catch me here. “Can I hold him?”
“Are you serious? Let’s see your money.” She produces sufficient funds. We go through this routine because otherwise Hermione will take out every animal in the store. “Okay, But don’t say I didn’t warn you. He bites.”
“I’m sure I can handle it.”
“Whatever you say, kid.”
We go back to the habitat and I unlock the front and hook out the snake. He’s not venomous but he bites, and I don’t feel like getting tagged today. I hand him off to Hermione who begins cooing over his colors. He is a gorgeous snake, black, yellow and iridescent shininess. He nips her on the hand. She frowns.
“Don’t be naughty.”
The snake doesn’t seem to care very much about this admonition as it is deaf, and continues it’s business of trying to rid itself of this annoying thing that is holding it up in the air. It decides that another bite might be in order. This time he gives her a good full force wallop right on the nose. She squeaks, but admirably persists. I’m impressed, that hurts.
“I guess he’s a little scared.” She says in a more subdued voice.
“I told you, he’s mean.” I reply. “You still want him?”
She wrinkles her nose at me. “I can handle it, I’ve read about them.”
“Then you probably know what he’s going to do next right?” I ask. Suddenly she looks nervous, obviously she does NOT know what his other defense mechanism is. Right on cue, he dumps his entire bowels and the contents on his musk glands into her poofy orange hair. The shop smells like an enormous greasy, musky, fart. This is no minor smell, it is truly a unique and persistant odor. Her eyes start to water a bit from the noxiousness of it. "Oh man right in your hair! That sucks. " I add helpfully.
“It’s pretty gross.” She agrees. “Um…Do you think you can take him while I clean up?”
I grab the snake who promptly bites me on the forearm. Nasty little fucker. I raise an eyebrow at her. “You still want him?”
“Sure. He’s gross but I’ll calm him down.” She goes to use the restroom. It doesn’t help much. To her credit she bought him, and tamed him, though it took months of her using a lot of scented lotion to cover up the stick she says. I was impressed enough that I bought her a subscription to the journal of herpetology, and let her intern in the store.
Just goes to show you that sometimes bad customers can be good owners. She’s currently working towards a degree in zoology from last I heard.