Bad Design in Everyday Life

Battery holders and covers are my latest trouble. I bought a battery powered card shuffler (that snags sometimes and leaves cards visible on the side of the output part) and I had to buy two sets of batteries to figure out what fit. The battery springs were so awkward that the first time I put in Cs the batteries were obviously not connected, because the thing wouldn’t operate. So I went to buy Ds, which looked like they might fit, but no. Finally I fiddled with the batteries, holding on to one spring while carefully putting the battery in so it wouldn’t snap sidewise as the battery rested on it. Finally, I got the thing to work with Cs, but then I found out the battery cover was one of the crappy kind than only hold the batteries in if you never move the shuffler. Every time I move it, just a little bit, the holder pops out. I have the same trouble with my tv remote.

Also I hate the fact that when you turn on the X-Box 360 by the console’s power button, you have to separately turn on the controller. Connecting a second wireless controller to the system was hell. You have to coordinate pressing the connect button on console and controller, but there was some weird timing issue and it took 4 or 5 tries to get it right.

OK, I’ve got to bump this thread just to bitch about an overlooked crappy design: the icemaker.

Sweet Zombie Jesus, why is this an acceptable design? It creates ice “cubes” that efficiently and effectively **prevent ** the flow of liquid from the glass to the mouth. They’re shaped like little tiny dams for god’s sake!

Why, Amana, why?

Over the years I had given up on all remotes as hopeless, both the mfg ones and the universals. I just decided that all remotes suck, so there’s no point even trying to improve the situation. Then recently I got a new job at Logitech, and one the freebies they gave me when I signed on was one of the Harmony 880 remotes you linked, and I’ve been really impressed by it.

It’s a pointless overcomplication if all you’ve got it a plain TV and a cable box. I’m no a/v junkie, but my living room tv cabinet contains 6 components (TV, DVD player, Cable box, digital audio player (also Logitech - the SqueezeBox), Nintendo Wii, and a central A/V receiver that ties it all together).

I’ve actually put away all of my other remotes in a cabinet, and I haven’t needed any of them since (it’s been several months). The harmony does everything the stock remotes can do and then some, and it co-ordinates everything into simple “Activity” buttons. Once programmed (you hook it to your PC with a USB cable, and go through a dialog asking you what the brand and model number is of all of your components, and how they are connected to each other), pretty much everything is a single button press away.

Starting with everything off, I just hit the “Watch TV” soft-button, and it powers up my TV, my cable box, and my A/V receiver, and sets the A/V receiver to the cable input. If I change my mind and want to watch a DVD, I hit the “Watch DVD” soft-button, and it turns off the cable box, turns on the DVD player, and switch the receiver channel over to DVD for me. You get the idea…

I thought of this thread this morning as I dried my hair with a fairly new handheld dryer. What genius of design opted to put the rocker switches that control speed and temperature on the front of the handle, right under where your fingers are busy holding up the dryer? I keep turning it off accidentally.

OK, another one: jog dials instead of buttons on electronic devices.

I have two such beasts: a microwave oven and a digital radio with an SD card record/playback facility. The microwave ain’t too bad - the large size of the dial, coupled with some reasonable software, makes it almost as easy to select 5:30 as it is to select 0:30.

But the radio system - that’s awful. For a start, the dial’s much smaller, and adjacent to the volume control, so you’re turning it with your fingers rather than with the side of your hand.

Plus, it doubles as a button. For example, if I’ve got 20 programs on the SD card, and I want to select one in the 15th slot, I have to follow these steps:

  1. Scroll down one to the “Tracks” folder and press. The folder expands to a list of recorded programme titles.
  2. Scroll gently through to the 15th slot, not too quickly, until the programme title I want is highlighted. Then the tricky bit:
  3. Carefully press the dial in without moving it left or right.

That’s quite a fiddly operation, especially when you’re tweaking the dial with your fingertips. And I’m not a clumsy-finger person either (I’m a pianist). But the whole thing could be achieved with three buttons - up, down and select - with an auto-repeat on the up and down buttons. And guess what? There are three unlabelled (“soft”) buttons there, right next to the screen, ideally vertically positioned for just that. But they don’t do anything in that mode.

Presumably, they didn’t assign functions to those buttons because they didn’t want to use up space on the screen to display labels. But would it have been too hard/expensive just to allow those buttons to be used as well as the dial, even if the buttons aren’t labelled?

Same goes for navigating the EPG (programme guide) to see what’s on and set programmes to record.

(Other than that, it’s a fine radio, and the recording facility is extremely handy.)

I’ve got a few more to bitch about. Every place I’ve lived while in Japan has had shitty light-switch placement. At first I thought my problems were just due to my cultural expectations, but my wife, who is Japanese, also complained about a few things. The worst offender is my present apartment. The front door opens toward you, handle on the right. The door has a closing swing arm, and so your left hand will be holding the door open while you enter. Where would the logical place for the switches be? On the left, so your free right hand can swipe along the wall and find a switch. That’s the logical placement regardless of whether you’re right or left handed because of the way the door opens (which is a logical arrangement) and it’s closer to the hall, so you could hit the switches from there after you’ve taken off your shoes and stepped up into the hallway. Where are the switches? On the right side.

You can’t hold the door open with the same hand, you have to turn around, switch hands, and basically be facing outward again. You have to actually go into the entryway—which in Japan is always cluttered with shoes—to get to the switch. To make it worse, there is a framing around the doorways that sticks out one or two centimeters. The switches are set right along that framing so that groping for them the way you normally would doesn’t work; you have to curl your fingers and run them along the jamb. It’s the most awkward placement imaginable.

The placement of the front hall switch is terrible too. No one can find it in the dark, which is presumably when it would be most needed. I’ve been living here for over three years and I still have to brush my hands up and down the wall as I walk toward the entry to find it in the dark; even then I often miss it and have to backtrack when I know I’ve gone too far. It’s set in the middle of the hall, not directly in front of the stairs, and not within easy reach of the entry area. To switch off the hall light when you go upstairs, you have to turn off the light and take two steps in the dark. Or, you have to go to the stairs first and turn that light on, then go back and turn the hall light off. I almost never use it. It’s more efficient to leave the living room light on, go to the stair light, then back to the living room to turn that light off. It’s practically the same amount of movement and requires less backtracking.

There are two switches there. One is also linked to the entry light so that at least you don’t have to lean across the entry to use the switch there to turn off the entry light (which shows that someone put at least some rudimentary thought into things) and the other goes to the hall light. That’s the only switch for the hall light. So, to light the hall, you have to walk halfway down the hall—in the dark :smack:

Outlets are another gripe about the place. There aren’t enough of them, and they’re put in odd places. The living room has two outlets, both on one side of the room, which necessitates stringing extension cords to serve all areas of the room. There’s also one outlet which is in probably the most unusable spot in the entire area, right in the space you have to walk to get to the kitchen from the living room. If you put anything there, you will be blocking access to the kitchen.

The kitchen has one good placement, an outlet in the wall convenient to the counter. The only other outlet is on the far end of the kitchen away from any area you’d put another appliance. It also forces the placement of the refrigerator in that corner. One outlet that serves two plugs for a kitchen, and it’s placed at chest height in the wall farthest from the stove. We’ve got extension cords running from the kitchen/living outlet (which we often trip over because they’re right in the walkway and there’s no way to effectively keep them out of the way without making possibly-permanent modifications) and the high wall outlet in the corner of the kitchen to serve the modest complement of appliances: fridge, microwave/convection oven, toaster oven, coffee maker. It’s a fire inspector’s nightmare.

I’ve got just one outlet in the bedroom, on the outside wall. Fine, except that if I want to use a fan, I have to use an extension cord, or have the fan blowing right on my head. The room next to it has outlets on both outside walls, nothing in the middle.

Oh, and the light switch for that room can only be logically used from the sliding door that connects to the bedroom, not from the short hall at the top of the stairs. They might just as well not put the second door there since you can basically never use it after dark, unless you like taking four blind steps into the hall to turn on the stair lights after you’ve turned off the lights in that room, or don’t mind going to the hall, turning on the light there, backtracking to turn off the room light, and then going back yet again to go down the stairs.

Such a simple thing: light switch and outlet placement, yet it causes so much daily aggravation. Even after living here all this time it still causes me problems. I’d like to beat the guy who placed the switches and outlets: one stroke of a Singapore-style cane for every time I’ve tripped over a cord, tripped or jammed my toes because I’ve had to walk in the dark, and bonus whacks for every extension cord we’ve been forced to use by his shitty design. I’d probably have to stretch the beating out over a couple of months to avoid killing him.

There are other design flaws too, like an insufficient overhang so that the first story windows have to be closed whenever there’s rain, there was no towel rack before I put one up, two of the folding-sliding closet doors can’t be used at the same time, the kitchen has about enough counter space for a single cutting board and bowl even though there’s plenty of room for other counters on the other wall, the cabinets are so high that even I need a step-stool to reach anything higher than the second shelf (my wife is about chin-high to me and she can barely reach the first shelf), and the flow-through of the place is not the best.

The scary thing is that this was one of the better places I’ve seen as to living design. Japanese apartments and houses have generally poor construction (little insulation, cheap materials, everything feels plasticky and flimsy) but you’d think that design-wise they’d be okay. Nope. Crap. Even in a high-rise apartment my wife’s father has in Tokyo—a half-million dollar piece of property—the floor looks like the shitty plastic faux-wood trim you’d see in a low-end car, and while the layout is a bit better than my apartment, I can see that I’d have some gripes if I had to live there. All the attention to design seems to go into the car industry, with a little left over for electronics. Occasionally. (I seem to recall complaining about my lousy remote control earlier :mad: )

OK, I’m a Mac guy, so I don’t like to miss any opportunity to bash Microsoft, but even Windophiles have to admit this is pretty boneheadedly stupid:
In XP, when you want to join a password-protected network, the network ‘Wizard’ (probably Voldemort) asks you to type in your password. Twice. With no echo (just dots). Now, this sort of thing makes sense if you are changing your password, but is just moronic if you are just trying to connect. Why? If I type it in wrong the first time, the connection will fail - fine, I’ll try again. But this way, I now have TWO chances to type it in wrong, thereby reducing the likelihood that I’ll get it right. Also, it’s nice that the password doesn’t echo, so my cat won’t see it, but it sure would be great if there was a button to turn the echo on…

Damn, I thought I was the only weirdo that was still using LotusNotes. What a total and complete crock of shit. My company was bought out by another, larger one so hopefully we’ll have some common sense on the integration team.

My Toshiba DVD player has a tray that delays about 15 seconds between pushing the “open” button and it actually opening. Why in the SamHell is that, I should like to know.

So the DVD can stop spinning…

I purchased a 4-stroke (doesn’t need gas/oil mix, just gas) weed trimmer last year, it works well enough but the throttle lever on it is a real s-t-r-e-t-c-h from the handle. I get cramps in my hand trying to keep it squeezed. No doubt some safety feature. I think I’m going to glue/duct tape some sort of extension on the throttle lever.

Another bad design: Car CD players where the fast forward/rewind function buttons (if you hold them down) are ALSO the Track Advance buttons. Many a time I have been zipping through a song, only to hit a rough patch of road and have the CD player make an unwanted skip to the next song, because the bumping caused my finger to move slightly.

This seems more prevalent on aftermarket stereo head units. I guess they would rather save room for the (largely useless) display screens.

I am going to add one that is specific to Canada, and may be specific to my city.

Auto-mated system -

“Hello, thank you for calling XXX. For service in English, please press 17 now, for service in French please press 18 now.”

WTF?

It used to be “For service in French please press 2 now.”

What was wrong with that?

They’re supporting 16 other languages now?
Speaking of phones and bad design, Verizon has a completely horrible voice menu system when you call them. You have to speak what you want and half the time the system does not understand you. And, unlike speaking to a Real Person™, if you want something not on the voice menu you’re out of luck. IIRC laying on the 0 key will get you a person.

I live where our entire power grid is evidently held together with coconuts and yarn or something. The power blinks off constantly, at least once a day. The microwave at my last apartment needed to be reset each and every time the power went out before you could use it. You had to reset the clock, actually. So it was about a 12 step beeping data entry pain in the ass to enter the time and date, THEN you could nuke your soup or whatever. So annoying!!!

Get a box of plaster and a couple of magnets. Mold the plaster into a shape that will hold the wrench, and embed the magnets in the back side. Then let it dry, stick the wrench into it, and use the magnets to stick it to an appropriate spot on the machine. Cheap, and works fine.

Of course, it’s still a stupid design not to have a storage location built-in.

Why haven’t I checked out this thread before? I’ve been sitting here giggling (especially at the XP Wizard Voldemort crack).

Re: Norman doors. I like the “solution” I often see of putting a handle on the door that is clearly meant to be pulled, then writing “PUSH” on it. :confused:

Speaking of malls, I’ve yet to see one in NC with a remotely decently designed parking lot. They seem specifically built to cause massive confusion and traffic snarls. I think my favorite feature is this: say you want to go to JC Penney, so you drive along the main road until you reach the mall entrance closest to JC Penney . . . which instead of leading you into the parking lot funnels you irretrievably along the outer mall roadway, halfway back to the previous mall entrance.

And toilet paper dispensers in public restrooms, which have untearable toilet paper, and a cutting edge “conveniently” located at the far back and the far front, not on the side facing you, where it’s most natural to pull the paper out.

Someone wanted ziplock closures on all food bags. Well, I can understand not wanting to go to the trouble and expense of doing that. What I don’t get is the manufacturers who foresee the desire to reclose a bag, and put features in to facilitate that, but only in a completely useless manner, e.g. including a small (barely sticky) sticker, with instructions to roll down the bag top and secure it with the sticker. What took the cake was the flushable toilet scrubbers that used to come with careful instructions to fold down the top of the bag and fasten it with a piece of tape. Thank Og they finally woke up and put a zipper closure on that product at least!

More kitchen stuff: I know it’s safer with kids in the house to have stove knobs on the backsplash, but it means when I’m boiling pasta on the back burner I need to don my asbestos gloves to change the burner temperature, as the knob is at the level of the pot rim, where lots of 212 degree water vapor is billowing forth. Bonus: I usually need to access the knob to turn down the heat on a pot that’s overboiling and spitting forth spurts of boiling water.

We also got some “cutting boards” of flexible plastic that I use to dump dry ingredients into the mixer a la Alton Brown. But I caught my husband trying to cut vegetables on one, and realized what deathtraps they are. They’re so thin and light, they develop a pronounced curve, so if you try to chop on one, it pushes down to the countertop as you push down, then springs up (either the center or the edges, depending on which side is facing up). Yeah, that’s safe when working with a sharp (or worse, dull!) chef’s knife.

Our YMCA recently renovated the showers. They didn’t bother changing the old shower heads that spray so close to the wall you have to rub against it and stand in the drain gutter to get wet, but they helpfully removed all the hooks and shelves in the open shower area, so there’s no place to put your towel, shampoo, etc.

Finally, my anxiety levels are greatly increased by DVD cases that require you to pry the disc out of the case, having faith that the case’s grip is ever so slightly weaker than the breaking strain of the the disc itself. Just put that nifty release button in the middle, please!

I bought a kitchen trash can, metal body, with a foot pedal. The pedal broke after awhile because it was cheap plastic crap, so I put a piece of an old belt on top for a handle. That’s okay, but what really bugs me is that the body of the can is made from sheet metal with a rolled lip at the top – and the roll is on the inside of the can, so that every single time you try and remove a full garbage bag, something in the bag will catch on that lip. I don’t think I’ve ever gotten a full bag out without a tear; that’s why I buy the more expensive bags that don’t split wide open when they have a small tear.

If the rolled lip were on the outside, there’d be no problem, and you’d have a smooth cylinder from which to easily pull even a full bag . And it would have been just as easy to manufacture. I can only guess it was an aesthetic decision, so that the can would present a smooth line on the outside. But functionally, it’s such an obvious design flaw that it makes my ass-kicking foot itch.

The problem could also be solved with a thin plastic lining around the lip, which I’ve seen in a number of products featuring a rolled-metal lip.

This seems to be one no matter who your service provider is and if affects every single person that calls you and has to leave a message on your cell phone. After my friend has already told me who it is and to leave a message, that annoying lady comes on and tells me all of the options that I will have after I leave a message. I can hit pound or star or page the person and even hit another number to learn about more options. I have Verizon and refused to put my devoted fans through such torment, so I switched to a different voice mail service while maintaining Verizon as a my provider.

(The devoted fans thing was a joke)

Here’s an example of a badly designed system. Color laser printers. An Oki C5100/C5200 can be had for around $400. A set of toner cartridges is over $200. If the drums wear out, the cost for drums + toner is more than the cost of buying another printer. So we have 3 or 4 of these old printers around here that we can’t afford to buy supplies for but don’t want to take to the dump.