I would interpret differently a statement such as “the customer should never have to ask for a drink/refill.” What that means to me is the drink shouldn’t be allowed to run dry before the server has made himself available to be asked. Even better, a server really needs some mind-reading, or more correctly, some prescience. You scan your tables, spot a drink getting low, stop by the table and ask “how is everything? Can I get you anything?” But, often as not, the customer will say, “we’re fine, thanks.” BZZZZT! Wrong. 5 seconds after the waiter walks away the customer is going to down the last of the drink and think, “fuck! I should have asked for a drink, now the waiter’s gone.” The waiter should know that’s how it works and ask specifically, “how about another?” “Oh, uh, yeah, I guess so. Good idea, I will have another.” Ding! Correct.
Customers usually need a drink to wash everything down & cleanse the palate between shovel-fulls. A waiter needs to spot that low drink or that slightly constipated fidgety look customers get when they’re just realizing they might sorta kinda need something. If he waits too long, the customer will stop everything they’re doing, let their food go cold and sit there desperately and helplessly searching the room hoping to catch someone’s eye and hand signal their plight. With experience, you know what specifically to ask the customer before it dawns on them to ask two seconds after you’ve left the table.
Someone that is familiar with what pleases the majority of customers wrote a book.
If the servers guess right much more often than they guess wrong then they come out ahead, and those customers (unless one of them happens to be you) are happy that they are getting good service and are more likely to come back (pleasing the management) and more likely to leave a good tip (pleasing the server).
As I said in a previous message, as long as the majority of customers appreciate what they consider to be good service, the fact that you don’t consider it good service doesn’t matter. This really is a case where majority rules.
By the way, if the menu is god, do you pray to it before ordering?
I have to say, this thread has been so worth the fee to be ad-free. I have laughed until I cried and may never be able to look at a soda fountain with a straight face again…
NO, it states that the CUSTOMERisn’t asking you IDIOT! That has ABSOLUTELY NOTHING to do with the “SERVER” NOT ASKING, DOES IT?
Are you that stupid that YOU cannot READ YOURSELF? Obviously, you are! WHERE, my dear, does it state that the SERVER cannot ask, huh? I sure don’t see that ANYWHERE! HA, I PROVED YOU WRONG!
Yesbut, she’s new here and it’s entertaining. And, she’s not really a troll. There are certain troll-like characteristics, yes (such as regeneration:p ) but I think she beleives in what she posts.
Wait! We’re being trolled, roboted - maybe? I spent a night in hell thinking someone was psychotic as the result of hyperthyroidism (yeah, granted I should have left it alone, but if that’s a real person has she been contacted to see what the hell’s up and has she answered?
Whatever and however, she had someone very concerned about her last night, and no - before you say it, she doesn’t owe me shit, and I am VERY HAPPY she’s (or the invisible entity we seem to be communicating with) okay.
But y’all? Why are we continuing this useless diatribe?
She’s a “one trick pony”. A lost cause…
I don’t know… y’all do what you want. I gave in to the"nurture" side of me last night because that is who I am. I feel foolish, yeah, I do. But I reacted to something that called up a symptom, and knowing the way I am, I would have done the same for any one of you.
I’m out of this, okay? Just a little surprised to find this topic is still active.