# BellSouth/Outlook Express Problem

**URL:** <https://boards.straightdope.com/t/bellsouth-outlook-express-problem/127478>\
**Category:** Factual Questions\
**Created:** [September 7, 2002, 11:30pm UTC](https://boards.straightdope.com/t/bellsouth-outlook-express-problem/127478 "2002-09-07T23:30:54Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![Quasimodem](https://avatars.discourse-cdn.com/v4/letter/q/e274bd/32.png) [@Quasimodem](https://boards.straightdope.com/u/Quasimodem)\
**Post date:** [September 7, 2002, 11:30pm UTC](https://boards.straightdope.com/t/bellsouth-outlook-express-problem/127478/1 "2002-09-07T23:30:54Z")

</div>

Every time I try to sign on to OE, I get knocked off the internet and have to sign back on. I run W98 SE with IE 6.0. I also cannot send e-mails through OE. How can I correct this?

Thanks!

Quasi

---

<div class="post-metadata">

**Author:** ![Violet](https://avatars.discourse-cdn.com/v4/letter/v/ebca7d/32.png) [@Violet](https://boards.straightdope.com/u/Violet)\
**Post date:** [September 8, 2002, 5:39am UTC](https://boards.straightdope.com/t/bellsouth-outlook-express-problem/127478/2 "2002-09-08T05:39:27Z")

</div>

I’ve been having my own email woes with one of the Bells, so have been researching a lot. You might try Google. Here is one hit re: BellSouth:  
[http://www.dslreports.com/faq/2362](http://www.dslreports.com/faq/2362)

---

<div class="post-metadata">

**Author:** ![jacksen9](https://avatars.discourse-cdn.com/v4/letter/j/ce73a5/32.png) [@jacksen9](https://boards.straightdope.com/u/jacksen9)\
**Post date:** [September 8, 2002, 12:36pm UTC](https://boards.straightdope.com/t/bellsouth-outlook-express-problem/127478/3 "2002-09-08T12:36:02Z")

</div>

I have Windows XP and I was having problems with OE. I called Microsoft and the guy had me install Windows Instant Messenger.  
[here](http://messenger.msn.com/) I had other problems, but this solved part of the problem. The tech told me that the program had been uninstalled incorrectly.😕 This may be no help for you but anyway… Good luck.

---

<div class="post-metadata">

**Author:** ![rsa](https://avatars.discourse-cdn.com/v4/letter/r/839c29/32.png) [@rsa](https://boards.straightdope.com/u/rsa)\
**Post date:** [September 8, 2002, 2:15pm UTC](https://boards.straightdope.com/t/bellsouth-outlook-express-problem/127478/4 "2002-09-08T14:15:17Z")

</div>

I recently spent hours on the phone with my parents helping with OE problems with Bell South DSL. Are you using DSL or dail-up? I’m not sure about dial-up, but I know there is a help page on the Bell South web site explaining how to set up OE with their DSL service. Let me know if you can’t find it.

How familiar are you with OE and its options. If you can post the properties for your OE mail account that may give us something to go on.

---

<div class="post-metadata">

**Author:** ![Number](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/number/32/242_2.png) [@Number](https://boards.straightdope.com/u/Number)\
**Post date:** [September 8, 2002, 4:06pm UTC](https://boards.straightdope.com/t/bellsouth-outlook-express-problem/127478/5 "2002-09-08T16:06:07Z")

</div>

Go to **Tools|Options|Connection** and uncheck **Hang up after sending and receiving** if it is checked.