# Bijou Drains

**URL:** https://boards.straightdope.com/t/bijou-drains/681821
**Category:** The BBQ Pit
**Created:** [February 20, 2014, 9:15pm UTC](https://boards.straightdope.com/t/bijou-drains/681821 "2014-02-20T21:15:47Z")
**Posts on this page:** 1
**Showing post:** 18

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### Author: ![Gary\_T](https://avatars.discourse-cdn.com/v4/letter/g/3ec8ea/32.png) [@Gary\_T](https://boards.straightdope.com/u/Gary_T)
#### Post date: [February 21, 2014, 4:41pm UTC](https://boards.straightdope.com/t/bijou-drains/681821/18 "2014-02-21T16:41:31Z")

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While I don’t agree with everything **Bijou Drains** said, the following explains why I don’t fault him (her?) for being upset.

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> [@Car repair question](https://boards.straightdope.com/t/car-repair-question/681747/47):
>
> There was no estimate to me for any work other than “fix a broken bolt” which I figured was a $25 job. Nothing in writing or told to me. So that’s another thing they screwed up on , nobody told me it was going to cost $300+.

To me this is a MAJOR failing on their part. Aside from a few long-term-super-good-relationship customers where I know it’s okay, I wouldn’t DREAM of surprising a customer with a bill for something where the price wasn’t clearly understood and agreed to before the work was done. It flabbergasts me that any shop would do this, and I would expect that the customer is not legally obligated to pay for charges he didn’t approve.

I still think it’s questionable that the shop should be liable for the lug stud repair, but in my mind they shot themselves in the foot by proceeding without proper approval. I don’t think the customer can be held liable for the repair charge.

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