# Blackberry Pearl randomly clearing SMS inbox? **URL:** \ **Category:** Factual Questions\ **Created:** [December 21, 2008, 1:36am UTC](https://boards.straightdope.com/t/blackberry-pearl-randomly-clearing-sms-inbox/478135 "2008-12-21T01:36:30Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![ladyfoxfyre](https://avatars.discourse-cdn.com/v4/letter/l/ad7895/32.png) [@ladyfoxfyre](https://boards.straightdope.com/u/ladyfoxfyre)\ **Post date:** [December 21, 2008, 1:36am UTC](https://boards.straightdope.com/t/blackberry-pearl-randomly-clearing-sms-inbox/478135/1 "2008-12-21T01:36:30Z")
My Blackberry Pearl has been doing some weird things lately. It will inexplicably delete my entire SMS inbox without provocation. Sometimes, I will be browsing the web and the indicator will appear showing that I have received a text message, and just as suddenly it disappears and takes my entire inbox with it! When this happens I have no way to see who just messaged me. I have my settings set to clear messages every 30 days. I’ve tried rebooting the phone, and it still appears to be doing this several times a day. Does anybody else have this problem, or has heard of this happening? My phone is unlocked but I use AT&T. ---
**Author:** ![The\_Tof](https://avatars.discourse-cdn.com/v4/letter/t/cdc98d/32.png) [@The\_Tof](https://boards.straightdope.com/u/The_Tof)\ **Post date:** [December 21, 2008, 2:12am UTC](https://boards.straightdope.com/t/blackberry-pearl-randomly-clearing-sms-inbox/478135/2 "2008-12-21T02:12:10Z")
My wife’s phone does this. We can usually fix it by taking out the sim card and reseating it. Of course, it then only works for a week or so then it does it again. My Blackberry Pearl also kind of randomly decides how it’s going to work, and I can never find a solution but eventually it will start to work regularly again. I have no idea how or why. I hate my phone with every fiber of my being. ---
**Author:** ![bufftabby](https://avatars.discourse-cdn.com/v4/letter/b/77aa72/32.png) [@bufftabby](https://boards.straightdope.com/u/bufftabby)\ **Post date:** [December 21, 2008, 2:24am UTC](https://boards.straightdope.com/t/blackberry-pearl-randomly-clearing-sms-inbox/478135/3 "2008-12-21T02:24:14Z")
Unfortunately, that’s a known issue with the Pearl. Your memory gets full, so it decides to clear it all out for you! You should contact your provider to see if they’ve created a firmware update for that issue yet. I haven’t worked in the cell phone industry in about 6 months, but we were instructed to tell customers that the manufacturer was “developing a solution”, but I have no idea if that was really true or simply an attempt at placating dissatisfied customers. ---
**Author:** ![Philster](https://avatars.discourse-cdn.com/v4/letter/p/13edae/32.png) [@Philster](https://boards.straightdope.com/u/Philster)\ **Post date:** [December 21, 2008, 5:03am UTC](https://boards.straightdope.com/t/blackberry-pearl-randomly-clearing-sms-inbox/478135/4 "2008-12-21T05:03:24Z")
Yeah, Curve user. My inbox would wipe clean before I could read some. Keep the memory free. Mine does it when I push the pics and stuff to the max. Lots of pics and files = run the risk of the inbox for mail and sms just wiping clean! Almost cost me a relationship one time. “But I didn’t get you texts!” ---
**Author:** ![ladyfoxfyre](https://avatars.discourse-cdn.com/v4/letter/l/ad7895/32.png) [@ladyfoxfyre](https://boards.straightdope.com/u/ladyfoxfyre)\ **Post date:** [December 21, 2008, 4:50pm UTC](https://boards.straightdope.com/t/blackberry-pearl-randomly-clearing-sms-inbox/478135/5 "2008-12-21T16:50:19Z")
Yeah, I’ve been clearing the memory, I take minimal pictures and clear my cache frequently. It’s incredibly annoying to see that I’ve received a message and have my phone decide it’s not worth it to keep.