# Can anyone help me navigate Facebook's new 2-/evel security **URL:** \ **Category:** Factual Questions\ **Created:** [July 18, 2023, 5:41pm UTC](https://boards.straightdope.com/t/can-anyone-help-me-navigate-facebooks-new-2-evel-security/987223 "2023-07-18T17:41:50Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![lissener](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/lissener/32/6139_2.png) [@lissener](https://boards.straightdope.com/u/lissener)\ **Post date:** [July 18, 2023, 5:41pm UTC](https://boards.straightdope.com/t/can-anyone-help-me-navigate-facebooks-new-2-evel-security/987223/1 "2023-07-18T17:41:50Z")
I’ve been working on it for like 5 days, and every time it sends me down the same spirals and winds up at a blank white screen with a “loading” icon. And never proceeds beyond. Please help me 😭🙏 ---
**Author:** ![pjd](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/pjd/32/3009_2.png) [@pjd](https://boards.straightdope.com/u/pjd)\ **Post date:** [July 18, 2023, 8:15pm UTC](https://boards.straightdope.com/t/can-anyone-help-me-navigate-facebooks-new-2-evel-security/987223/2 "2023-07-18T20:15:11Z")
What are you tying to do ? And what is FB’s new 2 level security ? Is it something they’re rolling out, because i haven’t heard anything about it… do you need it ? ---
**Author:** ![lissener](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/lissener/32/6139_2.png) [@lissener](https://boards.straightdope.com/u/lissener)\ **Post date:** [July 18, 2023, 8:20pm UTC](https://boards.straightdope.com/t/can-anyone-help-me-navigate-facebooks-new-2-evel-security/987223/3 "2023-07-18T20:20:54Z")
They’ve selected specific accounts they see as high rusk for hacking. I have a couple thousand friends, and recently had a post hit 650 likes. I’m assuming that’s why. And yes it is mandatory for those selected accounts. Account locked until I’m able to make this work. Has been quite literally impossible. ---
**Author:** ![pjd](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/pjd/32/3009_2.png) [@pjd](https://boards.straightdope.com/u/pjd)\ **Post date:** [July 18, 2023, 8:25pm UTC](https://boards.straightdope.com/t/can-anyone-help-me-navigate-facebooks-new-2-evel-security/987223/4 "2023-07-18T20:25:34Z")
Oh - unlikely to affect me ! but here’s a help page :- > **[How two-factor authentication works on Facebook. | Facebook Help Center](https://www.facebook.com/help/148233965247823)** > > Two-factor authentication is a security feature that helps protect your Facebook account. ---
**Author:** ![lissener](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/lissener/32/6139_2.png) [@lissener](https://boards.straightdope.com/u/lissener)\ **Post date:** [July 18, 2023, 9:38pm UTC](https://boards.straightdope.com/t/can-anyone-help-me-navigate-facebooks-new-2-evel-security/987223/5 "2023-07-18T21:38:42Z")
5 days I’ve been working on this. I assure you I have tried every Googleable solution. 5 days. Now, I just hung up on a phone number that google offered me for Facebook customer service. They said there were unauthorized transactions from my account. He then proceeded to install a screen sharing application, and made me sign in to all my financials. Bank, cashapp, zelle, etc. I kept asking if this was legit, he kept assuring me it was. I hung up when he wanted me to Venmo $400 to Paul-Serna-22. He said the 400 was just a code I was sending to confirm my identity. When I questioned him again he got angry at me. Surely not a Facebook supervisor. I’m just getting myself deeper. Luckily my bank contacted me this morning about an unauthorized charge on my debit card, so it was already locked. I hope that will protect me from my own stupidity. I went ahead and ordered the physical key, which I’ll have to plug in to any device I’m using. Maybe that will work. Not $30 I can afford on disability. So, still locked out with no help in sight. ---
**Author:** ![gnoitall](https://avatars.discourse-cdn.com/v4/letter/g/bb73d2/32.png) [@gnoitall](https://boards.straightdope.com/u/gnoitall)\ **Post date:** [July 18, 2023, 10:01pm UTC](https://boards.straightdope.com/t/can-anyone-help-me-navigate-facebooks-new-2-evel-security/987223/6 "2023-07-18T22:01:42Z")
> [@lissener](#): > > Now, I just hung up on a phone number that google offered me for Facebook customer service. They said there were unauthorized transactions from my account. **He then proceeded to install a screen sharing application, and made me sign in to all my financials. Bank, cashapp, zelle, etc.** Oh, boy. You just compromised every account you shared with that “Facebook support” scammer. Every one. I think you now have lot of account protection actions you have to do, before the scammers take you for everything you’re worth (and more, if they can open credit lines in your stolen identity). If every financial account ties back to the same bank account, you may avoid further losses as long as the account stays locked down, but that also means you’re financially paralyzed until you complete damage control. ---
**Author:** ![SmartAleq](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/smartaleq/32/163_2.png) [@SmartAleq](https://boards.straightdope.com/u/SmartAleq)\ **Post date:** [July 18, 2023, 11:27pm UTC](https://boards.straightdope.com/t/can-anyone-help-me-navigate-facebooks-new-2-evel-security/987223/7 "2023-07-18T23:27:22Z")
You seriously did all that? For reals? Dang. ---
**Author:** ![running\_coach](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/running_coach/32/15836_2.png) [@running\_coach](https://boards.straightdope.com/u/running_coach)\ **Post date:** [July 19, 2023, 12:13am UTC](https://boards.straightdope.com/t/can-anyone-help-me-navigate-facebooks-new-2-evel-security/987223/8 "2023-07-19T00:13:37Z")
> [@SmartAleq](#): > > You seriously did all that? For reals? Dang. - I was hoping that it would end with him revealing he was kidding. Guess not. ---
**Author:** ![Eyebrows\_0f\_Doom](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/eyebrows_0f_doom/32/3119_2.png) [@Eyebrows\_0f\_Doom](https://boards.straightdope.com/u/Eyebrows_0f_Doom)\ **Post date:** [July 19, 2023, 12:34am UTC](https://boards.straightdope.com/t/can-anyone-help-me-navigate-facebooks-new-2-evel-security/987223/9 "2023-07-19T00:34:35Z")
> [@lissener](#): > > Now, I just hung up on a phone number that google offered me for Facebook customer service. They said there were unauthorized transactions from my account. He then proceeded to install a screen sharing application, and made me sign in to all my financials. Bank, cashapp, zelle, etc. I kept asking if this was legit, he kept assuring me it was. I hung up when he wanted me to Venmo $400 to Paul-Serna-22. He said the 400 was just a code I was sending to confirm my identity. When I questioned him again he got angry at me. Surely not a Facebook supervisor. Wow. I sure hope for your sake that this is just a put on and you didn’t _actually_ do that? What part of any of that seemed legit to you? ---
**Author:** ![Dallas\_Jones](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/dallas_jones/32/3277_2.png) [@Dallas\_Jones](https://boards.straightdope.com/u/Dallas_Jones)\ **Post date:** [July 19, 2023, 2:45am UTC](https://boards.straightdope.com/t/can-anyone-help-me-navigate-facebooks-new-2-evel-security/987223/10 "2023-07-19T02:45:45Z")
You need to lock down or cancel every account that you logged into after installing that screen sharing scam tool, change all passwords, and you should have your computer looked at by a professional because even if you think you have deleted that scam tool it is probably not gone, just hidden now. ---
**Author:** ![Czarcasm](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/czarcasm/32/4050_2.png) [@Czarcasm](https://boards.straightdope.com/u/Czarcasm)\ **Post date:** [July 19, 2023, 3:26am UTC](https://boards.straightdope.com/t/can-anyone-help-me-navigate-facebooks-new-2-evel-security/987223/11 "2023-07-19T03:26:16Z")
About the title- You spelled “evil” wrong. ---
**Author:** ![scudsucker](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/scudsucker/32/14101_2.png) [@scudsucker](https://boards.straightdope.com/u/scudsucker)\ **Post date:** [July 19, 2023, 3:43am UTC](https://boards.straightdope.com/t/can-anyone-help-me-navigate-facebooks-new-2-evel-security/987223/12 "2023-07-19T03:43:58Z")
When I read this, I thought it was satire. But it appears to be real. Add me to the chorus telling you to reset every password everywhere, ideally using a different device, like your phone rather than your PC. Then clean your PC. Giving anyone access to the machine, even via screen-sharing, is an insanely risky thing to do. Given the naïvity you have shown (no insult, just observation) I would suggest wiping the OS and reinstalling. ---
**Author:** ![Beckdawrek](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/beckdawrek/32/3647_2.png) [@Beckdawrek](https://boards.straightdope.com/u/Beckdawrek)\ **Post date:** [July 19, 2023, 5:34am UTC](https://boards.straightdope.com/t/can-anyone-help-me-navigate-facebooks-new-2-evel-security/987223/13 "2023-07-19T05:34:12Z")
I simply don’t understand why people people put every account they have in one place like Facebook. It’s full of thieves and scammers. Put a limited amount debit card if you just have to have money on there for some reason. ---
**Author:** ![Musicat](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/musicat/32/20189_2.png) [@Musicat](https://boards.straightdope.com/u/Musicat)\ **Post date:** [July 19, 2023, 5:35am UTC](https://boards.straightdope.com/t/can-anyone-help-me-navigate-facebooks-new-2-evel-security/987223/14 "2023-07-19T05:35:21Z")
**Lissener,** you have just described a textbook example of a typical Indian scammer working. The same as refund scams, tech support scams, Amazon, Paypal, and bank scams. I especially liked your comment, “I kept asking if this was legit, he kept assuring me it was.” That’s certainly good enough for me. An assurance by an unknown, unverifiable stranger who wants total access to my entire financial structure. What’s not to trust? Please tell us this is a parody post. Say it ain’t so, Joe. ---
**Author:** ![TwoCarrotSnowman](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/twocarrotsnowman/32/15879_2.png) [@TwoCarrotSnowman](https://boards.straightdope.com/u/TwoCarrotSnowman)\ **Post date:** [July 19, 2023, 5:49am UTC](https://boards.straightdope.com/t/can-anyone-help-me-navigate-facebooks-new-2-evel-security/987223/15 "2023-07-19T05:49:48Z")
> [@lissener](#): > > Now, I just hung up on a phone number that google offered me for Facebook customer service. They said there were unauthorized transactions from my account Scammers register ads with AdWords and the like so that when people Google “Facebook tech support” or similar, their ad (purporting to be the contact details for the company in question) comes up near the top of the results. An elderly relative of my wife searched for “Hotmail phone number” because she was having email problems and one of these ads popped near the top of the results. She called it, and was asked to make a payment which thankfully the bank declined. Luckily they were making her _pay_ for the spyware, so they hadn’t installed it yet. The bank’s refusal to complete the payment kicked her common sense into action. ---
**Author:** ![iiandyiiii](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/iiandyiiii/32/7924_2.png) [@iiandyiiii](https://boards.straightdope.com/u/iiandyiiii)\ **Post date:** [July 19, 2023, 10:00am UTC](https://boards.straightdope.com/t/can-anyone-help-me-navigate-facebooks-new-2-evel-security/987223/16 "2023-07-19T10:00:41Z")
Uggh. My stomach hurts thinking of all the heartache the OP is likely to experience in the coming days. If you haven’t already, contact your bank and credit card companies immediately and tell them you’ve been scammed so they can put holds on all your accounts. ---
**Author:** ![running\_coach](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/running_coach/32/15836_2.png) [@running\_coach](https://boards.straightdope.com/u/running_coach)\ **Post date:** [July 19, 2023, 11:02am UTC](https://boards.straightdope.com/t/can-anyone-help-me-navigate-facebooks-new-2-evel-security/987223/17 "2023-07-19T11:02:45Z")
> **[Searching For 'Facebook Customer Service' Can Lead To A Scam](https://www.npr.org/sections/alltechconsidered/2017/01/31/511824829/-facebook-customer-service-is-a-scam-literally)** > > Say you got kicked off Facebook and need to get back on — to talk to friends or run your small business. A Google search for "Facebook customer service" can lead to a surprise. A bad one. > And to be clear, **Facebook does not have a phone number for regular users to call.** It does have an online help center, [located here](https://www.facebook.com/help/). (Facebook pays NPR and other leading news organizations to produce live video streams.) ---
**Author:** ![Keith1](https://avatars.discourse-cdn.com/v4/letter/k/6de8d8/32.png) [@Keith1](https://boards.straightdope.com/u/Keith1)\ **Post date:** [July 19, 2023, 12:59pm UTC](https://boards.straightdope.com/t/can-anyone-help-me-navigate-facebooks-new-2-evel-security/987223/18 "2023-07-19T12:59:52Z")
Is it possible that Facebook locking the OP out of his account may have been an example of Facebook security actually working as it should?! Surely with something like 2,000 ‘Friends’, 650 Likes etc., this isn’t the poster’s first reckless use of social media, & computing in general. Similar along the lines of a casino barring a problem gambler (generally not until after they’ve completely wiped out the unfortunate bugger’s life savings). It astonishes me the amount of information people willingly hand over, and in many cases even pay for the privilege of handing over. Common sense increasingly seems to be a lost gene. ---
**Author:** ![Maserschmidt](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/maserschmidt/32/18829_2.png) [@Maserschmidt](https://boards.straightdope.com/u/Maserschmidt)\ **Post date:** [July 19, 2023, 1:06pm UTC](https://boards.straightdope.com/t/can-anyone-help-me-navigate-facebooks-new-2-evel-security/987223/19 "2023-07-19T13:06:45Z")
> [@iiandyiiii](#): > > Uggh. My stomach hurts thinking of all the heartache the OP is likely to experience in the coming days. If you haven’t already, contact your bank and credit card companies immediately and tell them you’ve been scammed so they can put holds on all your accounts. Yes, that post made me very anxious. I hope he can get on top of this quickly. ---
**Author:** ![Spiderman](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/spiderman/32/230_2.png) [@Spiderman](https://boards.straightdope.com/u/Spiderman)\ **Post date:** [July 19, 2023, 1:12pm UTC](https://boards.straightdope.com/t/can-anyone-help-me-navigate-facebooks-new-2-evel-security/987223/20 "2023-07-19T13:12:18Z")
@lissener how did this all start? Did you get an email, purportedly from Facebook telling you you had to do this, with a link to log in to them? If so, that was a phishing email & the site you went to wasn’t real. Can you still log into fb (from a different device)? [Next page](https://boards.straightdope.com/t/can-anyone-help-me-navigate-facebooks-new-2-evel-security/987223.md?page=2)