# Can anyone help me navigate Facebook's new 2-/evel security **URL:** \ **Category:** Factual Questions\ **Created:** [July 18, 2023, 5:41pm UTC](https://boards.straightdope.com/t/can-anyone-help-me-navigate-facebooks-new-2-evel-security/987223 "2023-07-18T17:41:50Z")\ **Posts on this page:** 12\ **Page:** 2
**Author:** ![lissener](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/lissener/32/6139_2.png) [@lissener](https://boards.straightdope.com/u/lissener)\ **Post date:** [July 19, 2023, 3:40pm UTC](https://boards.straightdope.com/t/can-anyone-help-me-navigate-facebooks-new-2-evel-security/987223/21 "2023-07-19T15:40:43Z")
It was incremental, and it was me who called them, at a phone number i searched for on google as facebook customer service. I searched for scam issues with the phone number, and found nothing. I.ll try to find it. Of course i can’t find the google result. Here’ the number i called. Skip over the threes \ ---
**Author:** ![lissener](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/lissener/32/6139_2.png) [@lissener](https://boards.straightdope.com/u/lissener)\ **Post date:** [July 19, 2023, 3:44pm UTC](https://boards.straightdope.com/t/can-anyone-help-me-navigate-facebooks-new-2-evel-security/987223/22 "2023-07-19T15:44:22Z")
Bank account was already locked that morning. Here’s how it started. > **[Facebook Locks People Out of Accounts for Not Activating Protect Feature](https://www.cnet.com/news/social-media/meta-locks-people-out-of-their-accounts-for-not-activating-facebook-protect/)** > > The two-factor authentication system appears to be glitching. ---
**Author:** ![lissener](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/lissener/32/6139_2.png) [@lissener](https://boards.straightdope.com/u/lissener)\ **Post date:** [July 19, 2023, 3:47pm UTC](https://boards.straightdope.com/t/can-anyone-help-me-navigate-facebooks-new-2-evel-security/987223/23 "2023-07-19T15:47:47Z")
Yup. That’s exactly what happened. 😬😬😬 ---
**Author:** ![Maserschmidt](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/maserschmidt/32/18829_2.png) [@Maserschmidt](https://boards.straightdope.com/u/Maserschmidt)\ **Post date:** [July 19, 2023, 4:07pm UTC](https://boards.straightdope.com/t/can-anyone-help-me-navigate-facebooks-new-2-evel-security/987223/24 "2023-07-19T16:07:10Z")
> [@lissener](#): > > Skip over the threes > \ I’m seeing more than 10 digits when you take the threes out? ---
**Author:** ![Chronos](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/chronos/32/134_2.png) [@Chronos](https://boards.straightdope.com/u/Chronos)\ **Post date:** [July 19, 2023, 4:11pm UTC](https://boards.straightdope.com/t/can-anyone-help-me-navigate-facebooks-new-2-evel-security/987223/25 "2023-07-19T16:11:46Z")
[Moderating] I’ve deleted the scam phone number, as I don’t think that any good can come of that. ---
**Author:** ![iiandyiiii](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/iiandyiiii/32/7924_2.png) [@iiandyiiii](https://boards.straightdope.com/u/iiandyiiii)\ **Post date:** [July 19, 2023, 4:27pm UTC](https://boards.straightdope.com/t/can-anyone-help-me-navigate-facebooks-new-2-evel-security/987223/26 "2023-07-19T16:27:28Z")
Have you contacted your credit card companies (and any other accounts you told the scammers about)? ---
**Author:** ![pjd](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/pjd/32/3009_2.png) [@pjd](https://boards.straightdope.com/u/pjd)\ **Post date:** [July 26, 2023, 3:59pm UTC](https://boards.straightdope.com/t/can-anyone-help-me-navigate-facebooks-new-2-evel-security/987223/27 "2023-07-26T15:59:25Z")
Is this sorted ? ---
**Author:** ![Steven\_Maven](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/steven_maven/32/3272_2.png) [@Steven\_Maven](https://boards.straightdope.com/u/Steven_Maven)\ **Post date:** [July 29, 2023, 2:50pm UTC](https://boards.straightdope.com/t/can-anyone-help-me-navigate-facebooks-new-2-evel-security/987223/28 "2023-07-29T14:50:06Z")
> [@lissener](#): > > it was me who called them, at a phone number i searched for on google as facebook customer service From time to time I have made a Google search for customer service for various companies. It returned multiple results, but when I looked at the URLs, they were third parties. The only safe way is to start at the page of the actual company. And **NEVER** respond to an incoming call or email. Now that you know better, don’t beat yourself up over what you did. ---
**Author:** ![digs](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/digs/32/14889_2.png) [@digs](https://boards.straightdope.com/u/digs)\ **Post date:** [July 29, 2023, 11:56pm UTC](https://boards.straightdope.com/t/can-anyone-help-me-navigate-facebooks-new-2-evel-security/987223/29 "2023-07-29T23:56:53Z")
> [@lissener](#): > > Yup. That’s exactly what happened. 😬😬😬 Do let us know when you’ve had a talk with your bank (and hopefully a computer-savvy member of your family… don’t be embarrassed, this happens, but don’t delay, you need to take definitive action right away). Then let us know when cards are cancelled and reissued, and access to all your accounts is blocked and protected. We’re rooting for you! ---
**Author:** ![Darren\_Garrison](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/darren_garrison/32/92_2.png) [@Darren\_Garrison](https://boards.straightdope.com/u/Darren_Garrison)\ **Post date:** [July 30, 2023, 1:00am UTC](https://boards.straightdope.com/t/can-anyone-help-me-navigate-facebooks-new-2-evel-security/987223/30 "2023-07-30T01:00:40Z")
Last seen 8 days ago… ---
**Author:** ![lissener](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/lissener/32/6139_2.png) [@lissener](https://boards.straightdope.com/u/lissener)\ **Post date:** [September 7, 2023, 5:00pm UTC](https://boards.straightdope.com/t/can-anyone-help-me-navigate-facebooks-new-2-evel-security/987223/31 "2023-09-07T17:00:03Z")
Yes sorted. Thanks. ---
**Author:** ![pjd](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/pjd/32/3009_2.png) [@pjd](https://boards.straightdope.com/u/pjd)\ **Post date:** [September 7, 2023, 7:50pm UTC](https://boards.straightdope.com/t/can-anyone-help-me-navigate-facebooks-new-2-evel-security/987223/32 "2023-09-07T19:50:13Z")
Good news - we were worried ! [Previous page](https://boards.straightdope.com/t/can-anyone-help-me-navigate-facebooks-new-2-evel-security/987223.md?page=1)