# Cannot log on to the board from a new laptop

**URL:** <https://boards.straightdope.com/t/cannot-log-on-to-the-board-from-a-new-laptop/956308>\
**Category:** About This Message Board\
**Created:** [December 19, 2021, 6:59am UTC](https://boards.straightdope.com/t/cannot-log-on-to-the-board-from-a-new-laptop/956308 "2021-12-19T06:59:56Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![AK84](https://avatars.discourse-cdn.com/v4/letter/a/85e7bf/32.png) [@AK84](https://boards.straightdope.com/u/AK84)\
**Post date:** [December 19, 2021, 6:59am UTC](https://boards.straightdope.com/t/cannot-log-on-to-the-board-from-a-new-laptop/956308/1 "2021-12-19T06:59:56Z")

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Got a new MacBook Air and everytime I try to log on I get a message saying “you cannot log on from this IP address”. Which is weird since I am using the same IP address right now to log on from my phone.  
And before you say it, Migration Assistant isn’t an option either, since the reason for buying a new laptop was due to the old MacBook suddenly dying. As in it won’t switch on.  
I logged off from another phone and tried to log on and…got the same message.  
Are you trying to get rid of me?  
😉

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**Author:** ![What\_Exit](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/what_exit/32/10652_2.png) [@What\_Exit](https://boards.straightdope.com/u/What_Exit)\
**Post date:** [December 19, 2021, 10:12am UTC](https://boards.straightdope.com/t/cannot-log-on-to-the-board-from-a-new-laptop/956308/2 "2021-12-19T10:12:18Z")

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Send a message to @engineer_comp_geek and maybe CC me. Include the current external IP address of the new MacBook.

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**Author:** ![wolfpup](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/wolfpup/32/10618_2.png) [@wolfpup](https://boards.straightdope.com/u/wolfpup)\
**Post date:** [December 19, 2021, 10:38am UTC](https://boards.straightdope.com/t/cannot-log-on-to-the-board-from-a-new-laptop/956308/3 "2021-12-19T10:38:35Z")

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This sounds like your IP is probably being accidentally blocked, possibly because of a mistaken spammer blocking. Mine was blocked for a short time but @engineer_comp_geek resolved it promptly. As said above, send him your physical (external) IP address.

The symptoms are a bit confusing as you say that one of your phones can still log in. Perhaps that particular phone is actually using a cellular internet connection, which would have a different IP?

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**Author:** ![engineer\_comp\_geek](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/engineer_comp_geek/32/504_2.png) [@engineer\_comp\_geek](https://boards.straightdope.com/u/engineer_comp_geek)\
**Post date:** [December 19, 2021, 11:42am UTC](https://boards.straightdope.com/t/cannot-log-on-to-the-board-from-a-new-laptop/956308/4 "2021-12-19T11:42:15Z")

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Please send me (PM or email) your IP address as reported from one of those IP reporting sites like [https://www.whatismyip.com/](https://www.whatismyip.com/)