# Cannot read Hotmail **URL:** \ **Category:** Factual Questions\ **Created:** [March 26, 2012, 1:19pm UTC](https://boards.straightdope.com/t/cannot-read-hotmail/616841 "2012-03-26T13:19:51Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![dauerbach](https://avatars.discourse-cdn.com/v4/letter/d/c2a13f/32.png) [@dauerbach](https://boards.straightdope.com/u/dauerbach)\ **Post date:** [March 26, 2012, 1:19pm UTC](https://boards.straightdope.com/t/cannot-read-hotmail/616841/1 "2012-03-26T13:19:51Z")
I’ve never encountered this problem. I can log into Hotmail, and am taken to the Highlights page. From there I cannot get into the mail itself. Double clicking does nothing. I am assuming this is a problem with Hotmail and not my computer. Has anyone encountered a similar problem? ---
**Author:** ![Fear\_Itself](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/fear_itself/32/19637_2.png) [@Fear\_Itself](https://boards.straightdope.com/u/Fear_Itself)\ **Post date:** [March 26, 2012, 1:22pm UTC](https://boards.straightdope.com/t/cannot-read-hotmail/616841/2 "2012-03-26T13:22:30Z")
Delete your temporary internet files. **Tools\>Internet Options\>Delete\>Delete** for IE9. Close browser, reopen browser, check Hotmail. ---
**Author:** ![dauerbach](https://avatars.discourse-cdn.com/v4/letter/d/c2a13f/32.png) [@dauerbach](https://boards.straightdope.com/u/dauerbach)\ **Post date:** [March 26, 2012, 1:41pm UTC](https://boards.straightdope.com/t/cannot-read-hotmail/616841/3 "2012-03-26T13:41:16Z")
I did as instructed above. No change. I have also tried three browsers: Chrome, IE6 (don’t ask), and Firefox. ---
**Author:** ![Fear\_Itself](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/fear_itself/32/19637_2.png) [@Fear\_Itself](https://boards.straightdope.com/u/Fear_Itself)\ **Post date:** [March 26, 2012, 1:50pm UTC](https://boards.straightdope.com/t/cannot-read-hotmail/616841/4 "2012-03-26T13:50:14Z")
> [@dauerbach](#): > > I did as instructed above. No change. I have also tried three browsers: Chrome, IE6 (don’t ask), and Firefox. Are your versions of Chrome and Firefox current? ---
**Author:** ![dauerbach](https://avatars.discourse-cdn.com/v4/letter/d/c2a13f/32.png) [@dauerbach](https://boards.straightdope.com/u/dauerbach)\ **Post date:** [March 26, 2012, 3:46pm UTC](https://boards.straightdope.com/t/cannot-read-hotmail/616841/5 "2012-03-26T15:46:32Z")
Yes both are the latest version. ---
**Author:** ![control-z](https://avatars.discourse-cdn.com/v4/letter/c/eada6e/32.png) [@control-z](https://boards.straightdope.com/u/control-z)\ **Post date:** [March 27, 2012, 8:20pm UTC](https://boards.straightdope.com/t/cannot-read-hotmail/616841/6 "2012-03-27T20:20:04Z")
You might have an over-zealous anti-virus program blocking the page. Avira’s Webguard is one such culprit. Try temporarily disabling anti-virus to see if that fixes the problem. ---
**Author:** ![StarsApart](https://avatars.discourse-cdn.com/v4/letter/s/ecc23a/32.png) [@StarsApart](https://boards.straightdope.com/u/StarsApart)\ **Post date:** [March 28, 2012, 1:39am UTC](https://boards.straightdope.com/t/cannot-read-hotmail/616841/7 "2012-03-28T01:39:01Z")
We’re experiencing a similar problem where I work. Here’s the fix our IT guy sent along: > [@](#): > > 1. Go to [https://account.live.com](https://account.live.com) > > 2. Under **Other options** click on **Connect with HTTPS** (at the bottom) > > 3. Choose **Use HTTPS automatically** (but please see the note above the button first) > > 4. Click on **Save** ---
**Author:** ![johnpost](https://avatars.discourse-cdn.com/v4/letter/j/f17d59/32.png) [@johnpost](https://boards.straightdope.com/u/johnpost)\ **Post date:** [March 28, 2012, 2:20am UTC](https://boards.straightdope.com/t/cannot-read-hotmail/616841/8 "2012-03-28T02:20:02Z")
it has been acting funky for a couple days.