# Can't get a live person at mortgage company

**URL:** https://boards.straightdope.com/t/cant-get-a-live-person-at-mortgage-company/1003889
**Category:** Factual Questions
**Created:** [July 8, 2024, 6:30am UTC](https://boards.straightdope.com/t/cant-get-a-live-person-at-mortgage-company/1003889 "2024-07-08T06:30:45Z")
**Posts on this page:** 1
**Showing post:** 11

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### Author: ![pkbites](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/pkbites/32/204_2.png) [@pkbites](https://boards.straightdope.com/u/pkbites)
#### Post date: [July 9, 2024, 4:09am UTC](https://boards.straightdope.com/t/cant-get-a-live-person-at-mortgage-company/1003889/11 "2024-07-09T04:09:29Z")

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> [@DavidNRockies](#):
>
> Their website spells out a very specific and detailed process for requesting that PMI be cancelled ‘early:’

They have a couple of issues they need to discuss but there was no need to weigh the thread down with them. I’ll have to punt this back to Sax along with some of the suggestions given here.

> [@hajario](#):
>
> Well that was frustrating, or would have been if I was the one with a problem. I went through the phone tree a few different ways and I couldn’t get to a live person.

Now I know it wasn’t just us. Pretty crappy customer service if you ask me.

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