# Capital One Bank, any opinions? **URL:** \ **Category:** In My Humble Opinion\ **Created:** [May 17, 2021, 4:39am UTC](https://boards.straightdope.com/t/capital-one-bank-any-opinions/942263 "2021-05-17T04:39:33Z")\ **Posts on this page:** 2\ **Page:** 2
**Author:** ![dalej42](https://avatars.discourse-cdn.com/v4/letter/d/67e7ee/32.png) [@dalej42](https://boards.straightdope.com/u/dalej42)\ **Post date:** [May 18, 2021, 2:59am UTC](https://boards.straightdope.com/t/capital-one-bank-any-opinions/942263/21 "2021-05-18T02:59:16Z")
> [@Summerday](#): > > I tried using a credit union and it wasn’t that great for me. The customer service was awful, I couldn’t get them on the phone, and it was just annoying how behind-the-times they were about most things that are standard with a big bank. Similar to my experience, I felt like I was back in the early 1990s. They’re probably good if you want a personal touch and some hand holding, but I don’t need that. I’ll take check deposit by phone every day of the week over having someone asking me about my day and making small talk about the weather. Yes, I do have to deposit physical checks more often than I should. ---
**Author:** ![Summerday](https://avatars.discourse-cdn.com/v4/letter/s/22d042/32.png) [@Summerday](https://boards.straightdope.com/u/Summerday)\ **Post date:** [May 18, 2021, 4:27am UTC](https://boards.straightdope.com/t/capital-one-bank-any-opinions/942263/22 "2021-05-18T04:27:05Z")
> [@dalej42](#): > > Similar to my experience, I felt like I was back in the early 1990s. **They’re probably good if you want a personal touch and some hand holding** , but I don’t need that. I’ll take check deposit by phone every day of the week over having someone asking me about my day and making small talk about the weather. That’s the part that I actually like and was expecting! Lol Not the hand holding so much, but some friendly chit chat and some good customer service would’ve been nice. Instead, one time, I found myself waiting in line with one teller helping a customer and the other gabbing it up with her buddy instead of helping me. I guess it’s possible that she was on her break, but…wouldn’t there be a policy against taking a break while sitting at the teller window? Idk. Another time I had some issue depositing a money order…I don’t remember exactly what the problem was, all I remember is that the teller wouldn’t do it. So, I just went to a different branch so that different teller could deposit it, and they did. [Previous page](https://boards.straightdope.com/t/capital-one-bank-any-opinions/942263.md?page=1)