This is the key point. Canada had the “Big 5” banks country-wide also, there are a few other small consumer options, including credit unions, but probably 90% of consumer banking is with the 5 big banks. When they introduce a new technology - payroll deposit, debit, tap, chip & PIN, photo cheque deposits, etc. - they agree on a format and everyone else in the business better get on board. So for example, I could pay my utility bills at the bank (or local businesses like the pharmacy, even) many years ago. Same, if you owed income tax at tax time, the banks would take it. I basically stopped writing cheques almost 15 years ago - once credit and debit were painless, most businesses stopped taking cheques - it just wasn’t worth the hassle described in previous posts… Most larger business were signed up for online payments from the banking systems about 15 years ago. Almost every business pays by direct deposit and has for 30 or 40 years (for small businesses, a payroll service at the bank will do this for them). I can’t remember when Income Tax refunds became electronic, but over 20 years ago.
I used to write maybe 2 cheques a year, to the landscaper who did end-of-year sprinkler system blowout, and to my wife’s uncle for sports tickets. Then about 3 or 4 years ago we got e-transfer, where you could send money from your bank online to anyone else also on the service by email. I think it’s been 3 years or more since I’ve written one cheque. I keep them around so I know the bank transfer numbers. We’ve had chip & PIN cards for several years before the USA. (But later than Europe, I gather)
A side note - for people who could not manage money or special needs, the very large business I worked at years ago, with an accounting department still doing what they did in the 1950’s, would offer the option for people to get a cash advance on their bi-weekly pay from the pay office. About 1990, they stopped offering this because (a) very few people took advantage of it any more, and (b) consumer credit was such that nobody should be that desperate for cash any more.
(There have been issues raised and dealt with over the years, regarding the level of debit and credit fees. Small businesses used to have signs like “no debit under $5.” A local lottery ticket kiosk still charges 25¢ for debit under $10, which I assume covers their debit fee. It took the threat of legislation for the big banks to go down from highway robbery to petty theft over fees. )
I gather the USA has/used to have legislation preventing consumer banks from being too big which explains their severely fragmented banking system. Canada has taken the opposite approach - making their banks “too big to fail”, and considering they are licenses to print money, and in 2008 were to cautious too get overly exposed to the subprime crisis - so far that strategy has worked.