# Companies that get it right **URL:** \ **Category:** Miscellaneous and Personal Stuff I Must Share\ **Created:** [July 22, 2003, 12:40pm UTC](https://boards.straightdope.com/t/companies-that-get-it-right/190125 "2003-07-22T12:40:42Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![FisherQueen](https://avatars.discourse-cdn.com/v4/letter/f/58f4c7/32.png) [@FisherQueen](https://boards.straightdope.com/u/FisherQueen)\ **Post date:** [July 22, 2003, 12:40pm UTC](https://boards.straightdope.com/t/companies-that-get-it-right/190125/1 "2003-07-22T12:40:42Z")
Every week, the Pit is full of angry rants about incompetent companies, poorly trained employees, and shoddy merchandise. I just wanted to give a big imaginary cookie to companies who do what they’re supposed to, and do it well. **Netflix**. I love Netflix. I want to have Netflix’s babies. If Netflix drives every Blockbuster Video in the country out of business, it’ll be only right and fair. I only occasionally get my DVDs on time from them- they’re almost always at least one day early. Reasonable prices, fast turnover of movies, an easy-to-use website that doesn’t even try to hide how to cancel the service, and when the neighbors stole some DVDs out of my mailbox, Netflix didn’t even make me pay for them. **Chammps**. Chammps food is pretty good (they have the best French Onion soup on the planet), but what I like is their servers. They’re cheerful without being annoying, always polite, and very competent. And you can cut their chicken with a spoon, it’s so tender. **[Amazon.com](http://Amazon.com)**. 'nuff said. Anyone else want to give props to those rare and precious good companies? ---
**Author:** ![Mr.Moto](https://avatars.discourse-cdn.com/v4/letter/m/9de0a6/32.png) [@Mr.Moto](https://boards.straightdope.com/u/Mr.Moto)\ **Post date:** [July 22, 2003, 12:56pm UTC](https://boards.straightdope.com/t/companies-that-get-it-right/190125/2 "2003-07-22T12:56:28Z")
Waffle House. Good cheap food fast. ---
**Author:** ![SnoopyFan](https://avatars.discourse-cdn.com/v4/letter/s/d07c76/32.png) [@SnoopyFan](https://boards.straightdope.com/u/SnoopyFan)\ **Post date:** [July 22, 2003, 1:03pm UTC](https://boards.straightdope.com/t/companies-that-get-it-right/190125/3 "2003-07-22T13:03:52Z")
When my mom was working at a **Sam’s Club** back in the late 90s, a manager at a Sam’s in Texas was murdered while leaving the store one night. Every Sam’s Club in the country took up a collection and gave this guy’s wife a ton of money. I know it was at least 100k, maybe more (I’ll ask my mom next time I see her). ---
**Author:** ![Bosda\_Di\_Chi\_of\_Tricor](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/bosda_di_chi_of_tricor/32/16845_2.png) [@Bosda\_Di\_Chi\_of\_Tricor](https://boards.straightdope.com/u/Bosda_Di_Chi_of_Tricor)\ **Post date:** [July 22, 2003, 1:07pm UTC](https://boards.straightdope.com/t/companies-that-get-it-right/190125/4 "2003-07-22T13:07:33Z")
> [@](#): > > \*Originally posted by Mr. Moto \* > \*\*Waffle House. Good cheap food fast. \*\* I gotta second that. You can’t find a better/cheap sirloin dinner anyplace. ---
**Author:** ![Jervoise](https://avatars.discourse-cdn.com/v4/letter/j/d2c977/32.png) [@Jervoise](https://boards.straightdope.com/u/Jervoise)\ **Post date:** [July 22, 2003, 1:08pm UTC](https://boards.straightdope.com/t/companies-that-get-it-right/190125/5 "2003-07-22T13:08:59Z")
**Virgin Blue**. In the wake of the demise of Anset, they’ve entered the market for domestic Australian flights and have given Qantas a good run for their money. When I can book a $99 (sale price) five hour flight to the other side of this country on the Internet, I’m well impressed. Further, Virgin’s check-in flight staff are uniformly friendly and cheerful. They even make an effort to be amusing and witty in flight. ---
**Author:** ![TeaElle](https://avatars.discourse-cdn.com/v4/letter/t/8491ac/32.png) [@TeaElle](https://boards.straightdope.com/u/TeaElle)\ **Post date:** [July 22, 2003, 1:13pm UTC](https://boards.straightdope.com/t/companies-that-get-it-right/190125/6 "2003-07-22T13:13:05Z")
Another praise for **Netflix**. May Blockbuster burn for eternity in the flames of love generated by Netflix subscribers. 😃 **Land’s End** rules. Their returns policy rocks the block, the quality of their merchandise is unfailingly high (which is refreshing in this era of shoddy crap made by sweatshop labor) and their customer service people are polite, funny, professional without being stuffy or pushing hard P-O-P sell tactics on you like some other catalog companies I could name. (Yes, Domestications, I’m looking at you!) Can’t say enough good things about Land’s End. **Wolf Films**. What’s Wolf Films, you ask? That’s the television production company run by Dick Wolf, the man responsible for all of the various flavors of _Law & Order_. I love those shows. I will admit to having a few political issues with him, but darn if that ain’t consistently great TV. ---
**Author:** ![Jonathan\_Chance](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/jonathan_chance/32/701_2.png) [@Jonathan\_Chance](https://boards.straightdope.com/u/Jonathan_Chance)\ **Post date:** [July 22, 2003, 1:51pm UTC](https://boards.straightdope.com/t/companies-that-get-it-right/190125/7 "2003-07-22T13:51:56Z")
> [@](#): > > \*Originally posted by Bosda Di’Chi of Tricor \* > \*\*I gotta second that. > > You can’t find a better/cheap sirloin dinner anyplace. \*\* **UGH**. _Waffle House_? You boys gotta be raising your standards. At least go to HoJo’s or something. - Jonathan ‘Who wouldn’t eat at HoJo’s either…no matter how good the service is’ Chance ---
**Author:** ![Doomtrain](https://avatars.discourse-cdn.com/v4/letter/d/0ea827/32.png) [@Doomtrain](https://boards.straightdope.com/u/Doomtrain)\ **Post date:** [July 22, 2003, 2:32pm UTC](https://boards.straightdope.com/t/companies-that-get-it-right/190125/8 "2003-07-22T14:32:37Z")
Waffle House is good, you won’t find better road food or atmosphere. And I’ll second Amazon, I’ve been a customer since '97 and never had a complaint. CiCi’s Pizza! All you can eat pizza for about $4 a person. It’s brilliant, and the pizza is pretty good. The Kroger by my apartment. Clean, decent layout, and the staff knows where stuff is. If they don’t know where stuff is, they’re willing to wander around with you until they or you find it. And their prices are pretty good. [NewEgg.com](http://NewEgg.com) is the best place, period, end of story, for computer parts. They win on price, selection, service, and speed. [WickedCoolStuff.com](http://WickedCoolStuff.com) has the coolest stuff in the world. ---
**Author:** ![Mastema](https://avatars.discourse-cdn.com/v4/letter/m/94ad74/32.png) [@Mastema](https://boards.straightdope.com/u/Mastema)\ **Post date:** [July 22, 2003, 3:25pm UTC](https://boards.straightdope.com/t/companies-that-get-it-right/190125/9 "2003-07-22T15:25:13Z")
I’ve got to second the [NewEgg.com](http://NewEgg.com) vote built a whole computer from there without a hitch and with great customer support. Waffle House Rocks, I had my hashbrown fix yesterday. How about Saturn? ---
**Author:** ![UncleBeer](https://avatars.discourse-cdn.com/v4/letter/u/977dab/32.png) [@UncleBeer](https://boards.straightdope.com/u/UncleBeer)\ **Post date:** [July 22, 2003, 4:43pm UTC](https://boards.straightdope.com/t/companies-that-get-it-right/190125/10 "2003-07-22T16:43:12Z")
Campmor Grundig Sierra Trading Post ---
**Author:** ![MeanJoe](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/meanjoe/32/5693_2.png) [@MeanJoe](https://boards.straightdope.com/u/MeanJoe)\ **Post date:** [July 22, 2003, 4:45pm UTC](https://boards.straightdope.com/t/companies-that-get-it-right/190125/11 "2003-07-22T16:45:55Z")
Giant Eagle Nordstroms 'Nuff said. ---
**Author:** ![Peg](https://avatars.discourse-cdn.com/v4/letter/p/b38774/32.png) [@Peg](https://boards.straightdope.com/u/Peg)\ **Post date:** [July 22, 2003, 4:51pm UTC](https://boards.straightdope.com/t/companies-that-get-it-right/190125/12 "2003-07-22T16:51:32Z")
I second **Land’s End**. Love those people to pieces. **Powells Books**. You mean I click on a few books and you’ll ship it to my door for free? **Southwest Airlines**. It sounds Virgin Blue in **Narrad** ’s post. I shall have to try Netflix someday. When I stop moving aruond so often. ---
**Author:** ![Mr.Moto](https://avatars.discourse-cdn.com/v4/letter/m/9de0a6/32.png) [@Mr.Moto](https://boards.straightdope.com/u/Mr.Moto)\ **Post date:** [July 22, 2003, 5:58pm UTC](https://boards.straightdope.com/t/companies-that-get-it-right/190125/13 "2003-07-22T17:58:29Z")
> [@](#): > > \*Originally posted by MeanJoe \* > \*\*Giant Eagle > > Nordstroms > > 'Nuff said. \*\* I know you have to make yourself understood to English speakers here, **MeanJoe** , but I’m from Pittsburgh. The correct pronunciation of Giant Eagle, as you well know, is Gi’niggle. ---
**Author:** ![Mama\_Tiger](https://avatars.discourse-cdn.com/v4/letter/m/6de8d8/32.png) [@Mama\_Tiger](https://boards.straightdope.com/u/Mama_Tiger)\ **Post date:** [July 22, 2003, 6:05pm UTC](https://boards.straightdope.com/t/companies-that-get-it-right/190125/14 "2003-07-22T18:05:49Z")
I second **Lands End, Southwest Airlines, Waffle House,** and **Cici’s Pizza**. I’ve had nothing but great service, delivering exactly what they promise with a smile, from all of them. **Omaha Steaks** – they have great meat, their customer service people are terrific and even when they call with an offer (which Papa Tiger asked them to do) and you say no they take no for an answer, and their shipping is almost always faster than expected. ---
**Author:** ![lightingtool](https://avatars.discourse-cdn.com/v4/letter/l/57b2e6/32.png) [@lightingtool](https://boards.straightdope.com/u/lightingtool)\ **Post date:** [July 22, 2003, 6:19pm UTC](https://boards.straightdope.com/t/companies-that-get-it-right/190125/15 "2003-07-22T18:19:38Z")
[Here’s a little thread](http://boards.straightdope.com/sdmb/showthread.php?s=&threadid=180903&highlight=Spunt) I started a while ago with some more good stories/good companies. Let the warm fuzzies begin. ---
**Author:** ![Mariemarie](https://avatars.discourse-cdn.com/v4/letter/m/58f4c7/32.png) [@Mariemarie](https://boards.straightdope.com/u/Mariemarie)\ **Post date:** [July 22, 2003, 6:19pm UTC](https://boards.straightdope.com/t/companies-that-get-it-right/190125/16 "2003-07-22T18:19:50Z")
[Digi-Key](http://www.digikey.com) rocks. ---
**Author:** ![Chefguy](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/chefguy/32/138_2.png) [@Chefguy](https://boards.straightdope.com/u/Chefguy)\ **Post date:** [July 22, 2003, 6:29pm UTC](https://boards.straightdope.com/t/companies-that-get-it-right/190125/17 "2003-07-22T18:29:48Z")
Griot’s Garage [www.griotsgarage.com](http://www.griotsgarage.com). Great products, fast service, and emails answered promptly, humorously, and by actual humans! ---
**Author:** ![Bosda\_Di\_Chi\_of\_Tricor](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/bosda_di_chi_of_tricor/32/16845_2.png) [@Bosda\_Di\_Chi\_of\_Tricor](https://boards.straightdope.com/u/Bosda_Di_Chi_of_Tricor)\ **Post date:** [July 22, 2003, 6:34pm UTC](https://boards.straightdope.com/t/companies-that-get-it-right/190125/18 "2003-07-22T18:34:05Z")
[www.whatitiscomics.com](http://www.whatitiscomics.com) I’ve been a customer for _years_. Tell them Dan sent you. ---
**Author:** ![MeanJoe](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/meanjoe/32/5693_2.png) [@MeanJoe](https://boards.straightdope.com/u/MeanJoe)\ **Post date:** [July 22, 2003, 6:35pm UTC](https://boards.straightdope.com/t/companies-that-get-it-right/190125/19 "2003-07-22T18:35:23Z")
> [@](#): > > \*Originally posted by Mr. Moto \* > \*\*I know you have to make yourself understood to English speakers here, **MeanJoe** , but I’m from Pittsburgh. > > The correct pronunciation of Giant Eagle, as you well know, is Gi’niggle. \*\* Thanks for the correction. You are correct, I do know better. Sometimes I fear that I have been assimilated into Columbus’ neutral-vanilla culture a bit too much. So, yunz from dawn’tawn an’nat? MeanJoe - Who leapt in glee when Columbus, Ohio opened its first Gi’niggle last year. We now have **4** of them!!! ---
**Author:** ![CrankyAsAnOldMan](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/crankyasanoldman/32/11670_2.png) [@CrankyAsAnOldMan](https://boards.straightdope.com/u/CrankyAsAnOldMan)\ **Post date:** [July 22, 2003, 6:44pm UTC](https://boards.straightdope.com/t/companies-that-get-it-right/190125/20 "2003-07-22T18:44:14Z")
Garderner’s Supply Company. Good products, interesting merchandise (including giftable stuff) that is often hard to find elsewhere, and good clearance prices. And here’s the kicker: earlier this spring I found that my water spouts for my reservoir planters were broken. I contacted Gardener’s Supply to see if I could reorder those parts separately, without buying new planters. The agent I talked to mentioned she didn’t have in my customer record that I’d actually _bought_ planters from them, but she said she’d look into the parts. I mentioned this to my husband, who reminded me that I was a dingbat and that we’d bought my planters from another place. I immediately contacted Gardener’s Supply to apologize for my goof. Then I contacted the other place where we had purchased them. They took forever to answer, and when they finally got back to me they told me I could reorder those parts for a fee. In the meantime, Gardener’s Supply had contacted me again, said they found the parts I needed, and they would send them to me. The parts were free and the shipping was free _even though they knew I hadn’t bought the planters from them_. Amazing. [Next page](https://boards.straightdope.com/t/companies-that-get-it-right/190125.md?page=2)