# Computer Buffs- I have no idea how to help **URL:** \ **Category:** Miscellaneous and Personal Stuff I Must Share\ **Created:** [December 27, 2014, 1:14pm UTC](https://boards.straightdope.com/t/computer-buffs-i-have-no-idea-how-to-help/708276 "2014-12-27T13:14:52Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![Cicero](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/cicero/32/3594_2.png) [@Cicero](https://boards.straightdope.com/u/Cicero)\ **Post date:** [December 27, 2014, 1:14pm UTC](https://boards.straightdope.com/t/computer-buffs-i-have-no-idea-how-to-help/708276/1 "2014-12-27T13:14:52Z")
I have received this request from a friend. I have no idea what so ever - does anyone have any suggestions? (Not rude ones šŸ™‚ ) Any idea how I can get some information, Apps, books, etc. off my old iPad and transfer them to my new one? My son-in-law was working on it but it keeps asking for my original password which I cannot remember. ---
**Author:** ![enipla](https://avatars.discourse-cdn.com/v4/letter/e/54ee81/32.png) [@enipla](https://boards.straightdope.com/u/enipla)\ **Post date:** [December 27, 2014, 1:47pm UTC](https://boards.straightdope.com/t/computer-buffs-i-have-no-idea-how-to-help/708276/2 "2014-12-27T13:47:17Z")
> [@Cicero](#): > > I have received this request from a friend. I have no idea what so ever - does anyone have any suggestions? (Not rude ones šŸ™‚ ) > Any idea how I can get some information, Apps, books, etc. off my old iPad and transfer them to my new one? My son-in-law was working on it but it keeps asking for my original password which I cannot remember. Donā€™t have an iPad, but isnā€™t there a ā€˜I forgot my password optionā€™ somewhere? You would then get emailed a new password that you would have to change. ---
**Author:** ![beowulff](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/beowulff/32/542_2.png) [@beowulff](https://boards.straightdope.com/u/beowulff)\ **Post date:** [December 27, 2014, 3:45pm UTC](https://boards.straightdope.com/t/computer-buffs-i-have-no-idea-how-to-help/708276/3 "2014-12-27T15:45:26Z")
_ **What** _ is asking for the password? iTunes? I think this problem will require fewer indirections to solve. ---
**Author:** ![Doug\_K](https://avatars.discourse-cdn.com/v4/letter/d/b5ac83/32.png) [@Doug\_K](https://boards.straightdope.com/u/Doug_K)\ **Post date:** [December 27, 2014, 3:52pm UTC](https://boards.straightdope.com/t/computer-buffs-i-have-no-idea-how-to-help/708276/4 "2014-12-27T15:52:06Z")
Everything on an iPad is tied to your AppleID. Some people call it the iTunes password, but itā€™s for the Mac and IOS app stores, the iTunes store, and various other Apple services. You can reset your password at [iforgot.apple.com](http://iforgot.apple.com). If you remember your security questions from when you set up your account you might not even have to wait for them to email a reset link. If you canā€™t remember your account name you can put in your real name and address and it will try to find it for you. ---
**Author:** ![Jragon](https://avatars.discourse-cdn.com/v4/letter/j/e19b73/32.png) [@Jragon](https://boards.straightdope.com/u/Jragon)\ **Post date:** [December 27, 2014, 3:52pm UTC](https://boards.straightdope.com/t/computer-buffs-i-have-no-idea-how-to-help/708276/5 "2014-12-27T15:52:20Z")
If they encrypted their backup and donā€™t know the password, I think thereā€™s third party decryption software that can crack it (mostly via dictionary attack or brute force). I donā€™t know how reliable or virus-free it is. ---
**Author:** ![Cheez\_Whia](https://avatars.discourse-cdn.com/v4/letter/c/d26b3c/32.png) [@Cheez\_Whia](https://boards.straightdope.com/u/Cheez_Whia)\ **Post date:** [December 27, 2014, 8:33pm UTC](https://boards.straightdope.com/t/computer-buffs-i-have-no-idea-how-to-help/708276/6 "2014-12-27T20:33:39Z")
New iPad? You have AppleCare! 1-800-MYAPPLE. 1 (800) 692-7753 ---
**Author:** ![Cicero](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/cicero/32/3594_2.png) [@Cicero](https://boards.straightdope.com/u/Cicero)\ **Post date:** [December 28, 2014, 12:59am UTC](https://boards.straightdope.com/t/computer-buffs-i-have-no-idea-how-to-help/708276/7 "2014-12-28T00:59:15Z")
Thanks for the replies. I donā€™t have an Apple- I was just asked the question. Iā€™ll pass them on. ---
**Author:** ![tellyworth](https://avatars.discourse-cdn.com/v4/letter/t/977dab/32.png) [@tellyworth](https://boards.straightdope.com/u/tellyworth)\ **Post date:** [December 28, 2014, 2:48am UTC](https://boards.straightdope.com/t/computer-buffs-i-have-no-idea-how-to-help/708276/8 "2014-12-28T02:48:58Z")
Find out if thereā€™s an Apple store nearby, and if so tell them to make an appointment for help. ---
**Author:** ![RandMcnally](https://avatars.discourse-cdn.com/v4/letter/r/b782af/32.png) [@RandMcnally](https://boards.straightdope.com/u/RandMcnally)\ **Post date:** [December 28, 2014, 3:45am UTC](https://boards.straightdope.com/t/computer-buffs-i-have-no-idea-how-to-help/708276/9 "2014-12-28T03:45:54Z")
If I can hijack: Iā€™m having a computer issue myself. About ten days ago my daughter dropped something heavy on my tower. The computer froze and started beeping. I disconnected everything, took everything apart and then put it back together. It turned on fine. Now, though, when I play a game, or on the internet for a while, the computer just dies. It doesnā€™t give any warning, no error codes. Just dies. I thought it was overheating, but thereā€™ve been times when I just turned the computer on, press ā€œplay,ā€ then it craps out. The system shuts down and th monitor says, ā€œInput not found.ā€ ---
**Author:** ![beowulff](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/beowulff/32/542_2.png) [@beowulff](https://boards.straightdope.com/u/beowulff)\ **Post date:** [December 28, 2014, 4:17am UTC](https://boards.straightdope.com/t/computer-buffs-i-have-no-idea-how-to-help/708276/10 "2014-12-28T04:17:52Z")
> [@RandMcnally](#): > > If I can hijack: Iā€™m having a computer issue myself. > > About ten days ago my daughter dropped something heavy on my tower. The computer froze and started beeping. I disconnected everything, took everything apart and then put it back together. It turned on fine. > > Now, though, when I play a game, or on the internet for a while, the computer just dies. It doesnā€™t give any warning, no error codes. Just dies. I thought it was overheating, but thereā€™ve been times when I just turned the computer on, press ā€œplay,ā€ then it craps out. The system shuts down and th monitor says, ā€œInput not found.ā€ Sounds like overheating to me. Check that the CPU fan is still attached and spins up. ---
**Author:** ![RandMcnally](https://avatars.discourse-cdn.com/v4/letter/r/b782af/32.png) [@RandMcnally](https://boards.straightdope.com/u/RandMcnally)\ **Post date:** [December 28, 2014, 4:32am UTC](https://boards.straightdope.com/t/computer-buffs-i-have-no-idea-how-to-help/708276/11 "2014-12-28T04:32:47Z")
> [@beowulff](#): > > Sounds like overheating to me. > Check that the CPU fan is still attached and spins up. Yup. Spins up right away. ---
**Author:** ![Lorene89095](https://avatars.discourse-cdn.com/v4/letter/l/a8b319/32.png) [@Lorene89095](https://boards.straightdope.com/u/Lorene89095)\ **Post date:** [December 28, 2014, 2:06pm UTC](https://boards.straightdope.com/t/computer-buffs-i-have-no-idea-how-to-help/708276/12 "2014-12-28T14:06:00Z")
Not to hijack,but Iā€™ve got something odd going on too. I had Avast antivirus but have let it run outā€¦ Avast has been popping up telling me Iā€™m no longer protected ā€“ -- but this morning Avast tells me thereā€™s an add-on that Avast users donā€™t like on my computer and just press this button to take care of itā€¦ I didnā€™t,but is this some scam? If Iā€™m not protected why would they care?? I know nothing of computers but turn it on and go to Google and to my emails