# Computer Issue

**URL:** <https://boards.straightdope.com/t/computer-issue/379486>\
**Category:** Factual Questions\
**Created:** [November 7, 2006, 11:38pm UTC](https://boards.straightdope.com/t/computer-issue/379486 "2006-11-07T23:38:45Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![bat312](https://avatars.discourse-cdn.com/v4/letter/b/c77e96/32.png) [@bat312](https://boards.straightdope.com/u/bat312)\
**Post date:** [November 7, 2006, 11:38pm UTC](https://boards.straightdope.com/t/computer-issue/379486/1 "2006-11-07T23:38:45Z")

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I get a start program error when I boot up.

The SYSTRAY.PYD file is linked to missing export PRPLPMGR.DLL PopUpMgrGetStaticWhiteListVersion

This is related to the fact that I cannot install/run wnaccel410

I have down loaded the program, but when I try to run it I get:

C:\PROGRA~1\AT&TWO~1\TRAYCTL.EXE  
A device attached to the system is not functioning

Any advice?

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**Author:** ![yoyodyne](https://avatars.discourse-cdn.com/v4/letter/y/a9a28c/32.png) [@yoyodyne](https://boards.straightdope.com/u/yoyodyne)\
**Post date:** [November 8, 2006, 1:21am UTC](https://boards.straightdope.com/t/computer-issue/379486/2 "2006-11-08T01:21:39Z")

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Is AT&T or EarthLink your current ISP?

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**Author:** ![bat312](https://avatars.discourse-cdn.com/v4/letter/b/c77e96/32.png) [@bat312](https://boards.straightdope.com/u/bat312)\
**Post date:** [November 8, 2006, 1:26am UTC](https://boards.straightdope.com/t/computer-issue/379486/3 "2006-11-08T01:26:53Z")

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[QUOTE=yoyodyne]  
Is AT&T or EarthLink your current ISP?  
[/QUOTE]

AT&T

I think I will need to get a new install disk…mine is 6.2 and about 6 years old.

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**Author:** ![yoyodyne](https://avatars.discourse-cdn.com/v4/letter/y/a9a28c/32.png) [@yoyodyne](https://boards.straightdope.com/u/yoyodyne)\
**Post date:** [November 8, 2006, 1:50am UTC](https://boards.straightdope.com/t/computer-issue/379486/4 "2006-11-08T01:50:26Z")

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Yes, try uninstalling and reinstalling the AT&T software. You can download it [here](http://download.att.net/download/existing.html). Also uninstall the web accelerator and reinstall from [here](http://www.att.net/features/accelerator/) if you want to keep using it.