# Computer tech question. **URL:** \ **Category:** Factual Questions\ **Created:** [August 24, 2018, 2:39pm UTC](https://boards.straightdope.com/t/computer-tech-question/820188 "2018-08-24T14:39:25Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![davidmich](https://avatars.discourse-cdn.com/v4/letter/d/e56c9b/32.png) [@davidmich](https://boards.straightdope.com/u/davidmich)\ **Post date:** [August 24, 2018, 2:39pm UTC](https://boards.straightdope.com/t/computer-tech-question/820188/1 "2018-08-24T14:39:25Z")
Hi, I’ve had trouble recently whenever I’ve logged onto any website. The URL keeps looping, (if that’s the right word). The web page keeps repeating itself over and over. The same goes for videos. What is the problem? Is it spyware? It started after I picked up my computer from awn Apple Store. There was no engineer available to help me. I’ll bring it in again tomorrow, I though I’d as anyway. I’ve never encountered this problem before. I look forward to your feedback ---
**Author:** ![x-ray\_vision](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/x-ray_vision/32/351_2.png) [@x-ray\_vision](https://boards.straightdope.com/u/x-ray_vision)\ **Post date:** [August 24, 2018, 2:49pm UTC](https://boards.straightdope.com/t/computer-tech-question/820188/2 "2018-08-24T14:49:31Z")
Do you mean web pages keep refreshing? Have you tried multiple browsers? It could be malware. If it’s not malware and a browser issue, you can try this: > **[How to Disable Web Page Auto-Refresh (All Major Browsers) - Make Tech Easier](https://www.maketecheasier.com/disable-web-page-auto-refresh-for-various-browsers/)** > > Web page auto-refreshing can be annoying at times. To make your life easier, here's how to disable auto-refresh on all the major browsers. ---
**Author:** ![davidmich](https://avatars.discourse-cdn.com/v4/letter/d/e56c9b/32.png) [@davidmich](https://boards.straightdope.com/u/davidmich)\ **Post date:** [August 24, 2018, 2:58pm UTC](https://boards.straightdope.com/t/computer-tech-question/820188/3 "2018-08-24T14:58:17Z")
> [@x-ray\_vision](#): > > Do you mean web pages keep refreshing? Have you tried multiple browsers? It could be malware. If it’s not malware and a browser issue, you can try this: > > [How to Disable Web Page Auto-Refresh In Your Browser - Make Tech Easier](https://www.maketecheasier.com/disable-web-page-auto-refresh-for-various-browsers/) If it is malware on an Apple MacBook, is it removable? ---
**Author:** ![davidmich](https://avatars.discourse-cdn.com/v4/letter/d/e56c9b/32.png) [@davidmich](https://boards.straightdope.com/u/davidmich)\ **Post date:** [August 24, 2018, 2:59pm UTC](https://boards.straightdope.com/t/computer-tech-question/820188/4 "2018-08-24T14:59:56Z")
> [@davidmich](#): > > If it is malware on an Apple MacBook, is it removable? The customer rep manager told me he hasn’t seen any malware on MacBooks that isn’t removable. I’m not so sure. ---
**Author:** ![davidmich](https://avatars.discourse-cdn.com/v4/letter/d/e56c9b/32.png) [@davidmich](https://boards.straightdope.com/u/davidmich)\ **Post date:** [August 24, 2018, 3:01pm UTC](https://boards.straightdope.com/t/computer-tech-question/820188/5 "2018-08-24T15:01:37Z")
Yes my web pages keep refreshing. ---
**Author:** ![x-ray\_vision](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/x-ray_vision/32/351_2.png) [@x-ray\_vision](https://boards.straightdope.com/u/x-ray_vision)\ **Post date:** [August 24, 2018, 3:07pm UTC](https://boards.straightdope.com/t/computer-tech-question/820188/6 "2018-08-24T15:07:58Z")
Viruses can be removed from MacBooks and most malware are not viruses. Does it happen on all browsers? Have you tried the instructions on the link? ---
**Author:** ![pulykamell](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/pulykamell/32/3166_2.png) [@pulykamell](https://boards.straightdope.com/u/pulykamell)\ **Post date:** [August 24, 2018, 3:17pm UTC](https://boards.straightdope.com/t/computer-tech-question/820188/7 "2018-08-24T15:17:48Z")
Which broswer are you using? Safari? Start with quitting or force quitting Safari. Then launch Safari while holding down the shift key. That basically resets Safari. If that doesn’t work, then try cleaning out your caches: Safari \> Preferences \> Privacy \> Manage Website Data \> Remove all website data. You can also go to Safari \> Preferences \> Advances \> Show Develop Menu in Menu Bar, and then go to Safari \> Develop \> Empty Caches. I would also look in Safari \> Preferences \> Extensions and make sure there isn’t a rogue extension there, too. Just a few initial thoughts. If you’re using Chrome, there’s a similar set of menu options to clear the cache. Try Chrome \> Settings \> Advanced Settings \> Reset Settings to Their Original Default. ---
**Author:** ![davidmich](https://avatars.discourse-cdn.com/v4/letter/d/e56c9b/32.png) [@davidmich](https://boards.straightdope.com/u/davidmich)\ **Post date:** [August 24, 2018, 3:26pm UTC](https://boards.straightdope.com/t/computer-tech-question/820188/8 "2018-08-24T15:26:14Z")
Thanks pulykamell. I was just trying to figure put how to do that. I’ll try it. Thank you all. I’ll have an update soon. ---
**Author:** ![davidmich](https://avatars.discourse-cdn.com/v4/letter/d/e56c9b/32.png) [@davidmich](https://boards.straightdope.com/u/davidmich)\ **Post date:** [August 24, 2018, 9:49pm UTC](https://boards.straightdope.com/t/computer-tech-question/820188/9 "2018-08-24T21:49:05Z")
Ok. Pulykamell’s suggestion worked. The webpages are normal now. Thank you again Pulykamell. Thank you all. ---
**Author:** ![pulykamell](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/pulykamell/32/3166_2.png) [@pulykamell](https://boards.straightdope.com/u/pulykamell)\ **Post date:** [August 25, 2018, 3:22am UTC](https://boards.straightdope.com/t/computer-tech-question/820188/10 "2018-08-25T03:22:28Z")
> [@davidmich](#): > > Ok. Pulykamell’s suggestion worked. The webpages are normal now. > Thank you again Pulykamell. Thank you all. Yippee!