Preface: I’m not advocating calling the police for mental health events, my point here is that I, and I suspect a lot of us, don’t know what else to do.
It’s not just that, it’s that most of us don’t know who else to call and certainly don’t have the resources to deal with these situations on our own.
If you see someone that appears to be mentally ill running around on a busy road, what do you do?
If you see someone behaving in a way that suggests they might be getting ready to jump off that freeway overpass, what do you do?
Plus, in cases like this, time is important. Even if you had the number for the ‘right’ person, it’s likely going to take longer for them to get there than someone with lights and sirens.
But even in more minor/less dangerous situations, most of us don’t have the tools necessary to handle these things on our own (those tools including knowing who to call).
I’ve been in retail all my life and from time to time we get people causing problems, that while it appears to be due to a mental illness, it still needs to stop.
I called the police, but what should I have done with the woman who stood around for a half hour eating cheese. Like, blocks of cheese, and doing it like she was eating an apple. She didn’t even take the plastic off first, nor did she seem to be aware that it’s something she shouldn’t be doing and the only thing she’d tell us is that “WEPCO will pay for it”. WEPCO being our local energy/utility company. This woman, so far as we could tell, was not going to leave on her own.
In that situation, the police got a hold of a relative to come pick her up (who happens to work for WEPCO, so that explained that). .
Maybe when these mental health calls come in to 911, EMS could respond first and the police can avoid the scene unless EMS requests their assistance. But trying to get civilians to do something other than calling 911 is going to be a hard sell.